DODGE Complaints

Was on vacation and when I returned from a 9 day trip my car, which had not been drove at all, the drivers side head rest had popped out. This is part of the air bag system. That happened July 2023. September 13, 2023 at 6:01 pm I was driving down the road and my passenger head rest popped out hitting my daughter in the back of the head. The noise it made scared me to death. I am no longer covered under any type of warranty and now expected to pay for something that is a manufactured defect.

The contact owns a 2009 Dodge Ram 2500. The contact stated while driving 20-60 MPH, the front end of the vehicle, the steering column, and the steering wheel were shuddering significantly. The contact stated that the vehicle had experienced the death wobble. The contact stated that the failure increased significantly while driving on bumpy road surfaces. The vehicle was taken to several independent mechanics, where the vehicle was diagnosed but the cause of the failure could not be determined; however, the failure persisted. The contact stated that the tires were replaced twice by two tire facilities; however, the failure persisted. The vehicle was previously taken to an unknown dealer; however, the cause of the failure could not be determined. The manufacturer was not notified of the failure. The failure mileage was unknown.

The racetrack light bar located on the trunk door is dimming due to water intrusion from the poor/lack of sealing on the light. This lack of sealing keeps making water go in to the light, thus reducing the car's visibility at night. A lot of Durangos have this problem and there is no fix from the dealer, other than buying a new $1,300.00 light. The only thing we can do is to actually drain the water once a week by removing screws in the light bar, but at last, this only prolongs the inevitable. Some folks have resorted to removing the light from the tailgate and applying plastic friendly silicone to prevent water intrusion. Still, water enters the light bar. It's a shame.

The lock actuator on the rear driver's side door has seized in the locked position. I have two small children that require car seats and assistance with seat belts. If there was an accident, I'd be unable to open said door to get my child out of the vehicle without having to go around and climb through the other side, around another car seat. The only indicator that there's something wrong is that the dash display says to unlock the door to open it. I've researched online and this appears to be a known issue that Dodge doesn't fix, but it seems to be quite a safety hazard that must be addressed.

While picking my son up from religion my vehicle suddenly stalled without warning. Thankfully I was pulling into the church parking lot and was in no real danger. I tried to jump start the vehicle with no success, but did notice the insulation on the jumper cables had started to melt. Towed to mechanic and was told the alternator had failed, in turn fried the battery. He replaced both, but then discovered the PCM was fried as well. Took it to the dealer here and was told faulty alternator again, which was replaced again, only to be told the PCM was fried. Now I'm into this for $3000 and I have no faith in the vehicle, the manufacturer, or the dealerships.

At 140000 miles I noticed that my entire subframe was ready to completely collapse and no auto shop would work on it whatsoever. I reached out and found out that there was nothing I could do about it It I had the car for 2 years and it’s had this issue the whole time Not cool safety should be first.

Car's check engine on randomly turned on, lost engine power and steering became hard and had to come to an emergency stop. There was no message for the check engine and a couple tries later the car was able to turn back on and made it back home. Could've been much more dangerous situation had we been on a busy road with nowhere to pull over.

The contact owns a 2017 Dodge Journey. The contact stated that after entering the vehicle, she observed that the driver's side seat headrest had detached from the seat, potentially compromising safety in the event of a collision. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.

The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer.

The transmission disengaged at highway speed causing no power to be transmitted to the wheels. It rolled to a stop in a traveling lane causing an unsafe condition. There was no warning that this was about to happen. I have found that other vehicles of the same year, make, model, and build date range have been recalled for this same problem but mine failed without warning and was not covered by this recall. My vehicle only has 79,600 miles. Executive Dodge of Wallingford, CT has confirmed the problem. The transmission pump and torque converter failed.