DODGE Complaints

While driving down the road, the driver headrest popped open at random, thrusting my neck and head forward. Once parked, I saw that a plastic piece had broken that holds the headrest system together.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door failed to open from inside or outside. The contact stated that he was unable to open the door manually. The vehicle was taken to the dealer where it was diagnosed that the door lock actuator had failed and needed to be replaced. Additionally, the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.

The driver's seat headrest active head restraint randomly deployed as I was exiting the vehicle. The plastic retainers had broke off allowing the headrest to deploy and it cannot be reset. If this had occurred while driving, the headrest could have struck me in the back of the head possibly causing injury or could have lead to an accident.

Message warm engine before start. Car won’t start message key fob damaged when it’s not. Engine clicks but no engine turn over.

The contact owns a 2013 Dodge Durango. The contact stated while driving at an undisclosed speed, the battery warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the alternator was overcharging and needed to be replaced. The vehicle was repaired; however, the failure reoccurred 3 months later. The vehicle was taken back to the independent mechanic, where it was diagnosed that the alternator and the battery needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 14V634000 (Electrical System). The dealer referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist, and they could not sell the parts for the recall repair. The failure mileage was approximately 140,000.

Driving down the highway my clutch started sticking, I was able to get it to keep driving at the time as it was unsafe and I was on 95 traveling south. My vehicle was looked at confirmed good and out of no where it entirely went, I then went ro a shop that refused to contact me napleton dodge in Florida while having my car in possession. Due to this entire out of no where no signs of issue on top of the company having ny car for a week and refusing to give me answers so I could try ro figure out ny car. My entire family was at risk as we were lucky to even make it safely to our location.

The contact owns a 2018 Dodge Grand Caravan. The contact stated that after reversing out of a parking space and coasting to exit the parking lot, the driver’s and passenger’s side air bags deployed unintendedly and without impact. The air bags within both the driver’s and passenger’s side seats also deployed. The dealer was made aware of the failure, but the vehicle was not diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure was 113,626.

The contact owns a 2016 Dodge Challenger. The contact stated while her husband was driving 35 MPH, he heard an abnormal sound. The contact stated no warning light was illuminated. The driver took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the driveshaft needed to be replaced. The vehicle was not repaired. The contact took the vehicle to the local dealer, where it was confirmed that the driveshaft needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer had not been informed of the failure. The failure mileage was approximately 16,000.

The contact owns a 2015 Dodge Dart. The contact stated while his wife was at a fast-food drive-thru, she heard a loud abnormal noise, and the brakes became inoperable. The contact stated that the ABS, traction control, and brake warning lights were illuminated. The driver used the parking brake to stop the vehicle. The driver was able to drive to an independent mechanic, where the vehicle was diagnosed, and it was determined that the brake booster needed to be replaced. The vehicle was repaired. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V800000 (Service Brakes, Hydraulic) however, the previous year, make and model were not included. The manufacturer had been informed of the failure. The failure mileage was 59,386.

Exhaust manifold bolts breaking and leaking due to exhaust manifold is warping under high heat. Company will not repair this problem. As it is a recurring issue known as the hemi tick. With exhaust gas leaking at the manifold causing carbon monoxide to enter cab or vehicle. Before exiting the rear of the vehicle as designed.