DODGE Complaints

My POWERTRAIN/TRANSMISSION failed. I have 91,000 miles on this vehicle. the vehicle began to accelerate on its own while in traffic. I had just dropped my children off at school luckily. I was able to get the vehicle out of traffic safely. As I tried to turn around and go home it accelerated again. There were no warning signs, lights, or malfunctions prior to this happening. I called roadside to come get the vehicle. I am waiting for a diagnosis now. I have spoken to dodge and they are aware this happened. I accidentally misquoted the mileage at 97,000. It has 91,121.

Today, 6/17/23, I went to Costco. When I got back to my van I noticed that the passenger head rest had popped open. I first thought that it was some hidden compartment feature that I didn't know about but upon getting out of my van and going around to look closer that there were a lot of what looked like electrical components inside. I thought that was weird, why did a head rest have all that inside it? I tried to close it and could not. When I got home I had my son look at it and he said that he could see a little plastic pin or other had broken, he could tell something had broken, but also could not get it to close or figure out any solution, and he's very good with car problems. I did a bit of research and found a lot of information and news stories about the head rests spontaneously popping open, I was not in any kind of accident, just went to Costco and back to my van at approximately 4:30pm. One of the news stories mentioned NHTSA and here I am reporting this, I have not received any notification on any recalls and I see on your site that there have been three recalls regarding my van.

We had just returned from the grocery store parked the car in the driveway and were proceeding to exit the car. My 17 yr old daughter was sitting in the passenger seat when we heard a loud bang and her head was jolted foward by the headrest, upon examination and a quick Google search we learned that it was a safety feature for when rear-ended which had not happened.

My van caught fire. Randomly after not being driven for more than 15 hours. The investigator says it is believed to be the inverter in the back drivers side panel under the cup holders which short circuited and caught fire which engulfed my entire vehicle in a mater if 40 minutes while waiting for the fire department to arrive. The van is obviously a goner. Burnt to a crisp along with all of our DeWalt power tools batteries fishing poles tackle chainsaw and 4 brand new car seats that were just purchased with the last 2 months. Along with cracking all the windows on that side of my home due to the heat from the blaze...

I took my 2017 Durango RT AWD in for my steering rack locking up on me while driving and after being parked out in the cold for about 10 min. The two technicians working on it did there multi point inspection and stated that my CV boot had a slight tear and needed replacement as the gears had sediment but were not able to recreate my issue as no codes came out minus a message stating Steering Rack was hot and was limited. A few hrs later they called and said it was done and when I picked it up after paying over $1000 I was not able to leave parking lot because the steering was locked. The brought out the techs and tried to get some codes with no luck. I did even ask to see the old CV boot to see what happened and they told me that they could not show it to me because it was a core they had to swap out. Either way, they told me that the worst thing they did not want was that I needed a new rack and pinion and was looking upwards to $5000 with labor($2K for part alone). It took me about 20 min in their parking lot moving forward and backwards until it unlocked on me. Essentially, I made it home 45 min later fighting with steering which locked up on me while driving almost crashing into the bridge rails on certain occasions or other obstacles as I had to get to the median so I could turn the wheels back in order to warm them up or vehicle to warm up as I was driving in cold weather. When i got home i looked under the vehicle and noticed the passenger steering rack boot cover being really stiff. I waited an hour and cut open the boot and noticed water had accumulated and there was lack of grease. Purchased another dust cover boot for $50 and cleaned and lubricated the steering rack and lucky that has stopped my issue for a while but keeps locking the wheel momentarily.

An error pop up occurs frequently which blocks the screen (including the backup camera view) until cleared. The error message says “Uconnect Box requires service. Please visit an authorized dealer” This pop up occurs at random and can happen several times in a row. The spontaneity of the error means it can suddenly cover the backup camera view as you are backing up.

Airbag light came on passenger side on door trying to see if it was recalled at all. No accident in this van is it supposed to do that. Was being getting the van worked on.

Engine cooling system has failed multiple times causing the engine to overheat, it has been reproduced by an independent service provider and is available for inspection upon request. To attempt to remedy the issue, the following have been replaced or inspected: thermostat, thermostat housing, radiator, hoses, water pump, oil filter adaptor/coolant bypass, fan, wiring and other associated electrical components. There were no warning lamps or other symptoms of the problem prior to the system failure. Vehicle has not been inspected by manufacturer, police, or insurance representatives. I have attempted contacting Chrysler several times and have been given the run-around regarding a safety recall that matches the symptoms, year, make, and model of my vehicle and have been told that my vehicle's VIN is not part of the recall and that there is no way to get it evaluated and added to the recall. I am unable to upload the repair invoices I have amassed so far with this issue at this time, but can furnish them at a later date if required.

The contact owns a 1996 Dodge Ram 2500. The contact stated while driving approximately 30 MPH, the air bag warning light suddenly activated, and moments later the front driver’s side air bag erroneously deployed. During the failure, the driver sustained various facial injuries and injuries to the nose. The contact also sustained an injury to the right arm which required medical attention. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 330,000.

Van shut off and gave me no warning lights. Luckily I was stopped at a stop sign and not pulling out onto a busy road