DODGE Complaints

THE TIPM IN OUR VAN HAS FAILED, IT IS A KNOWN AND COMMON ISSUE FOR CHRYSLER AND THEY REFUSE TO ACKNOWLEDGE THE ISSUE OR DO ANYTHING TO FIX THE ISSUE. IT CAUSES MULTIPLE ELECTRICAL SYSTEM FAILURES AND ULTIMATELY RENDERS THE ENGINE USELESS AT RANDOM TIMES WHEN THE RELAY FAILS. MY CAR WILL NO LONGER START DUE TO THE FAILURE OF THIS PART, AND THE KNOWN ISSUES WITH IT.

TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED AT ADDY'S HARBOR DODGE RAM FIAT (4849 US-501, MYRTLE BEACH, SC 29579, (843) 945-3100) FOR NHTSA CAMPAIGN NUMBER: 17V478000 (AIR BAGS). UPON RETRIEVING THE VEHICLE, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS INFORMED BY THE DEALER THAT A HARNESS FRACTURED DURING THE AIR BAG REPLACEMENT, WHICH CAUSED THE WARNING INDICATOR TO ILLUMINATE. THE DEALER ALSO INFORMED THE CONTACT THAT THE PART FOR THE HARNESS WAS NOT AVAILABLE; HOWEVER, THEY DISCONNECTED THE AIR BAGS AND THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TWICE AND CASE NUMBERS: 34674588 AND 34906822 WERE OPENED. THE FAILURE MILEAGE WAS 15,686.

THE VEHICLE IS STUCK IN PARK THIS ISSUE HAS HAPPENED TO MANY OTHER DODGE AND CHRYSLER CARS. THERE IS A LIMITED RECALL BUT DOES NOT APPLY TO MY VIN I HAVE SPOKEN WITH FCA US LLS AND FILED A COMPLAINT THIS ISSUE IS A SERIOUS SAFETY ISSUE IF YOU HAPPEN TO PARK ON A ROADSIDE AND CANT GET IT TO GO INTO GEAR

WHILE STOPPED WITH THE VEHICLE IN PARK AFTER JUST COMING OFF OF THE INTERSTATE AT A TRUCK STOP, THE PASSENGER SIDE ACTIVE HEADREST POPPED. NO DAMAGE HAD OCCURRED TO THE VEHICLE, NO LARGE BUMPS OR CURBS WERE HIT. LUCKILY WE WERE STOPPED AND NO INJURY OCCURRED. UNFORTUNATELY THIS IS A HUGE EXPENSE TO FIX AT A DEALERSHIP (OVER $700 JUST FOR THE PART PLUS SHOP HOURS MAKING IT ABOUT A $1000 EXPENSE NOT COVERED BY WARRANTY!) THIS IS A HUGE SAFETY CONCERN - 1. IF WE ARE NOW IN A COLLISION PRIOR TO REPAIR WILL OUR AIRBAGS DEPLOY AS THIS IS PART OF THE WHOLE SYSTEM (AND THE ONE IS ALREADY SPRUNG SO COULD DAMAGE OCCUR BECAUSE OF THAT) 2. IF WE HAD BEEN DRIVING AND IT WERE TO DEPLOY AND HIT SOMEONE IT THE BACK OF THE HEAD IT COULD EASILY CAUSE AN ACCIDENT CAUSING INJURY OR EVEN DEATH TO OCCUPANTS AND TO OCCUPANTS OF OTHER VEHICLES! THIS COULD BE EXTREMELY DANGEROUS!

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE STALLED IN THE MIDDLE OF AN INTERSECTION. THE CONTACT ATTEMPTED TO PULL THE VEHICLE TO THE SIDE OF THE ROAD PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. CORNERSTONE MITSUBISHI (580 MAIN STREET, WILMINGTON, MASSACHUSETTS, 01887) AND LAWLESS CHRYSLER DODGE JEEP RAM (196 LEXINGTON STREET, WOBURN, MASSACHUSETTS 01801) WERE CONTACTED ABOUT THE FAILURE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE CRANKSHAFT SENSOR (DTC) WAS A POTENTIAL CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.

TL* THE CONTACT OWNS A 2010 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT WAITED APPROXIMATELY 3 MINUTES AND THE VEHICLE STARTED NORMALLY. THE CONTACT ALSO MENTIONED THAT THE FAILURE HAD OCCURRED ON ANOTHER OCCASION. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.

VEHICLE WAS PARKED. MALE DRIVER EXITED VEHICLE AND LEANED BACK INTO DRIVER'S SEAT TO RETRIEVE BELONGINGS FROM BEHIND PASSENGERS SEAT. UPON DOING SO HE PLACED HIS HAND ON THE HEADREST OF THE DRIVER'S SEAT. IT WAS AT THIS TIME THAT THE ACTIVE HEAD RESTRAINT SYSTEM ACTIVATED ON THE DRIVER SEAT. UPON EXAMINATION BY MECHANIC IT WAS DETERMINED THAT PLASTIC HINGES HAD BROKEN IN THE HEADREST. VEHICLE PURCHASED NEW 8/2013, 150K MILES. REPLACEMENT HEADREST: $650 PLUS LABOR.

AFTER DROPPING MY DAUGHTER AT SCHOOL THAT DAY IN MY CAR, I WENT HOME AND PARKED THE VEHICLE IN MY DRIVEWAY. WHEN I WENT TO PICK HER UP THAT AFTERNOON MY CAR WOULD NOT TURN OVER. IT NEVER LEFT MY DRIVEWAY BEFORE IT WAS TOWED TO A MECHANIC. DODGE HEMI 5.7 L ARE NOTORIOUS FOR PREMATURE ENGINE FAILURE DUE TO A MANUFACTURING DEFECT. THE VALVE SEAT DROPS INTO THE PISTON CAUSING CATASTROPHIC AND SUDDEN ENGINE FAILURE. THE REASON FOR MY COMPLAINT HAS NOTHING TO DO WITH THE COST INVOLVED TO REPLACE MY TRANSPORTATION. THE DAMAGE HAS BEEN SAID AND DONE. THE REASON FOR THIS COMPLAINT IS THE THOUGHT THAT MY CAR'S ENGINE HAPPENED TO FAIL MINUTES BEFORE MY DAUGHTER WAS IN THE CAR. HONESTLY, IF THE ENGINE FAILURE WOULD HAVE HAPPENED WHILE THE CAR WAS IN MOTION, WHETHER IT BE IT IN A 20 MPH SCHOOL ZONE OR ON THE FREEWAY AT 70 MPH TO HER FAVORITE STORE TO GET A TREAT AFTER SCHOOL; I PROBABLY WOULD'VE NOT KNOWN WHAT TO DO. THIS DEFECT COULD HAVE VERY WELL CAUSED A WRECK HURTING ME MY EIGHT-YEAR-OLD DAUGHTER AND POSSIBLY OTHER PEOPLE. I TRULY JUST DON'T WANT THIS TO HAPPEN TO SOMEONES LITTLE GIRL OR ANYBODY. CAN YOU PLEASE RESEARCH AND INVESTIGATE THIS PROBLEM BEFORE SOMEONE IS KILLED OR HURT? IT'S JUST NOT RIGHT AND DODGE IS HOLDING NO RESPONSIBILITY. THANK YOU FOR YOUR TIME.

THE CAR TURNS OFF IN THE MIDDLE OF DRIVING, ONE TIME I WAS STOPPED AT A RED LIGHT SECOND TIME MAKING A RIGHT TURN. LOSE POWER STEERING CAN'T TURN THE WHEEL THIS HAS HAPPENED TWICE NOW IN THE LAST TWO MONTHS. THIS IS VERY DANGEROUS. NO WARNING NO INDICATORS COME ON. FEEL VERY UNSAFE!

DRIVING UNDER NORMAL CONDITIONS ON A CITY STREET WHILE THE CAR WAS IN MOTION THE ELECTRONIC THROTTLE CONTROL LIGHT CAME ON THE INSTRUMENT PANEL AND THE CAR BEGAN TO SHUDDER AND DRAG. I COULD NOT ACCELERATE MORE THAN 25 MPH AND THE RPMS WERE VERY HIGH AT THAT LOW SPEED. I HAD TO IMMEDIATELY TURN OFF AND PARK THE CAR. AFTER TURNING OFF THE IGNITION AND WAITING A BIT I TRIED TO RESTART IT. THE ETC LIGHT REMAINED ON AND SAFE OPERATION OF THE VEHICLE WAS NOT POSSIBLE. I HAD TO HAVE IT TOWED TO A MECHANIC AND SERVICED. THERE HAVE BEEN TWO INCIDENCES IN 6 MONTHS. 3/28/2018, 8/14/2018. THE INDICATOR LIGHT IS FOR ELECTRONIC THROTTLE CONTROL AND THE PART REPLACED IS THE INTAKE MANIFOLD.