DODGE Complaints

The driverside manually operated sliding door will not open. If person's riding in the rear or middle seats they would only have on egress door in an emergency situation. This vehicle has not been involved in any type of wreck and there were/are no warning lights. This happened about 1 week ago and I found out it is not covered under my extended warranty

The contact owns a 2011 Dodge Challenger. The contact stated that while driving at 80 MPH, the vehicle shut off unexpectedly. The vehicle was jump-started. The battery was replaced. No warning lights were illuminated. The contact was concerned about driving the vehicle. The vehicle was taken to an unknown local dealer to be repaired under NHTSA Campaign Number: 17V435000 (Electrical System) in 2000. The vehicle was repaired, but the failure reoccurred. The manufacturer was contacted and filed a claim, but no additional assistance was provided. The approximate failure mileage was 168,000.

I am filing this complaint regarding the service department at Vaden Dodge Chrysler Jeep Ram. My complaint concerns a failure to properly diagnose a mechanical issue with my vehicle, misleading statements about the condition of the vehicle after repairs, and poor communication during the repair process. The vehicle is a 2017 Dodge Grand Caravan. Before bringing it to the dealership, the vehicle was jerking when slowing or coming to a stop. On February 19, 2026, a diagnostic scan showed code P0420 – Catalyst System Efficiency Below Threshold (Bank 1). At that time the vehicle was still drivable. On March 2, 2026, I brought the vehicle to the dealership and reported the jerking issue. I also asked that the throttle body and transmission be inspected. The dealership stated that the technician could not determine the cause of the problem but recommended maintenance repairs including tires, brakes, and rotor service. Based on their professional recommendation, I approved the repairs. On March 6, 2026, I picked up the vehicle and paid $1,416.21. I was told the vehicle passed inspection and a safety test drive. However, within approximately thirty minutes of leaving the dealership, the vehicle began jerking violently and shut off while I was driving. The vehicle had to be returned to the dealership. After the vehicle was returned, I was informed that the catalytic converter needed to be replaced. This was concerning because I had asked the dealership to check that component during the initial inspection. I was originally quoted about $2,800, and after discussions with management including Jim Fife, I paid $2,165 on March 14, 2026 for the catalytic converter repair. Despite paying a total of $3,581.21, the vehicle continued to show drivability problems. A new diagnostic scan showed codes P0420 and P219B (air-fuel ratio imbalance), suggesting the underlying issue may not have been properly diagnosed before replacing the catalytic converter. I attempted to resolve the issue.

The infotainment system always reboots. The screen will stay black or frozen. The system is constantly needing to be rebooted by holding the power button until the dodge logo comes up. The back up camera gets stuck when in reverse then going to drive. The picture stays frozen in time for about 4 minutes and the rcta doesn’t work during that time. The backup camera is always delayed to convert back to standard infotainment mode.

The contact owns a 1998 N/A Dodge Dakota. The contact stated that while at the DMV to renew the tags, the contact was unable to register the vehicle because the vehicle was under recall. The contact referenced NHTSA Campaign Number: 00V193000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 163,159.

I am reporting a safety concern involving a 2018 Dodge Journey SE (VIN: [XXX] ) related to a failure in the vehicle’s emissions control system, specifically the catalytic converter and oxygen sensors. On January 13, 2026, the vehicle began producing a strong sulfur or “rotten egg” odor while driving, and shortly afterward the check engine light illuminated. Diagnostic testing revealed trouble code P0420 (Catalyst System Efficiency Below Threshold – Bank 1). This code indicates that the catalytic converter is not properly converting exhaust gases, which can result in increased emissions and potential exposure to exhaust fumes. The vehicle was inspected by an authorized Chrysler, Dodge, Jeep, and Ram dealership in Maurice, Louisiana, which confirmed that the catalytic converter and oxygen sensors are failing and must be replaced. The vehicle remains available for inspection upon request. This vehicle was purchased for our growing family and is regularly used to transport our children, including a [XXX] infant and a [XXX] child. Since the emissions system issue began, occupants have noticed persistent exhaust-like fumes and strong sulfur odors while the vehicle is operating. Our infant has experienced recurring respiratory issues, and our [XXX] began experiencing respiratory symptoms after we purchased this vehicle. While we cannot definitively determine the cause, we are concerned that exposure to exhaust fumes from the malfunctioning emissions system may be contributing to these health issues. In addition, adult occupants have reported feeling unusually tired or fatigued after longer car rides in the vehicle, which raises additional concerns about potential exposure to exhaust gases inside the cabin. Because catalytic converter failures can allow harmful exhaust gases such as carbon monoxide and other pollutants to pass through the exhaust system improperly, we believe this issue presents a potential safety risk to vehicle occupants, p INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

The dealership has refused to provide documentation for the pre-purchase inspection and the post-inspection report, and they declared the vehicle a total loss. My husband was driving and made a left turn, and the front right tire and control arm came completely off the car. As a result, significant damage was sustained to the car's underside, and it was not immediately visible when the dealership/auto body repair shop received the car. They delayed explaining to my insurance company that the vehicle was totaled and claimed there was a delay due to a technician being terminated.

The contact owns a 2006 Dodge Caravan. The contact stated that the horn was inoperable, and the air bag warning light was illuminated. The dealer was contacted and informed the contact that the VIN was not included in the related undisclosed recall. The vehicle was not diagnosed or repaired due to the cost. The contact was referred to the NHTSA Hotline for assistance. The manufacturer was not contacted. The failure mileage was approximately 198,000.

The contact owns a 2019 Dodge Grand Caravan. The contact stated that she had stopped the vehicle on the street on a slight incline with the front of the vehicle pointed up the incline and had shifted to park (P). The contact stated that she was not sure if she engaged the parking brake. The contact stated that she thought she had left the keys in the ignition, but had not heard a key warning chime when she exited. The contact stated that she had stepped away from the vehicle and almost immediately, it started to roll backwards. The contact stated that she ran after the vehicle. The contact had left the driver's side window down and was able to jump into the vehicle. The contact stated she attempted to shift the vehicle to park (P), but could not reach the shift lever. The contact tried to open the door, but it was locked, and she lost her balance; the top half of her body was in the vehicle, and she was balanced on her stomach in the window. The contact fell onto the roadway. The contact stated that she watched the vehicle roll down the road, and it veered to the left into a residence's front yard, where it came to a stop. The contact stated that she was able to drive the vehicle off the person's yard and drove herself to an urgent care facility. The contact stated that she had broken her left ankle and had a contusion on the back of her head. The contact stated she had scrapes on her right ankle and pain in her right shoulder. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 97,000.

On Saturday, March 7, 2026 my husband was driving our 2015 Dodge Durango when the driver seat head rest popped out unexpectedly. There was no accident, no sudden breaking, no impact of any kind, no hitting bump in the road, etc. There was no serious injury or accident caused by this happening, however the sudden and unexpected occurrence caught my husband by surprise as he was driving and startled him. There were no warning lights or sounds. This was completely unexpected. The disengaged head rest is still in on the driver seat. This makes for a very uncomfortable position for the driver and should there be an accident, it could cause injury to the driver.