DODGE Complaints

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO MEADOR DODGE CHRYSLER JEEP RAM (9501 SOUTH FWY, FORT WORTH, TX 76140). THE CONTACT WAS UNSURE OF WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

WHILE DRIVING DOWN HILL, ENGINE STARTED MAKING UNUSUAL LOUD NOISES AND VIBRATION. COMPLETE LOSS OF POWER AND ENGINE OIL WAS SPILLING. MECHANIC SAID PISTON ROD BROKE.

2014 DODGE DURANGO LED REAR CENTER HATCH TAIL LIGHT. PART #MOPAR 68155950AJ. PLASTIC LIGHT ON HATCH, CRACKED OPEN, ALL THE WAY THROUGH TAIL LIGHT, FOR NO APPARENT REASON. NOW SECOND CRACK HAS BEGUN AN INCH TO THE LEFT OF FIRST CRACK, BUT NOT ALL THE WAY THROUGH YET. FIRST CRACK IS WIDE AND ALLOWS WATER IN WHEN IT RAINS, AND WHEN VEHICLE IS WASHED. VEHICLE HAS NEVER BEEN IN AN ACCIDENT, AND I AM THE ONLY OWNER, AS I BOUGHT THIS VEHICLE NEW. THIS IS A GARAGED VEHICLE. THIS IS A TERRIBLE SAFETY CONCERN, AS WATER IN TAIL LIGHT, CAUSES LED TAIL LIGHT TO FAIL. I REPORTED FACTORY ISSUE WITH TAIL LIGHT TO THE LOCAL DODGE DEALERSHIP, WHERE I BOUGHT THE VEHICLE. THEY SAID IT IS AN ISSUE, BUT NOT COVERED UNDER ANY WARRANTY, AND I WOULD BE RESPONSIBLE FOR ALL COSTS. UPON RESEARCHING ONLINE, I FOUND THIS ISSUE TO BE WIDESPREAD WITH ALL 2014 AND NEWER DODGE DURANGO MODELS. THIS FACTORY DEFAULT CAN CAUSE LOSS OF CENTER LED TAIL LIGHT, AND REDUCE VISIBILITY TO OTHER VEHICLES ON THE ROAD. ACCIDENTS MAY BE THE RESULT OF THIS FACTORY DEFECT. IT IS UNKNOWN WHEN THESE TWO CRACKS ORIGINALLY OCCURRED, AS THEY ARE NOT FULLY NOTICEABLE UPON A QUICK LOOK OR GLANCE. THE ONLY REASON I FOUND OUT THE TAIL LIGHT ASSEMBLY WAS CRACKED, WAS I NOTICED IT HAD AN INCH OF WATER INSIDE TAIL LIGHT.

AS I WAS DRIVING DOWN THE HIGHWAY THE WINDSHIELD WIPERS SUDDENLY CAME ON AND NOW WILL NOT SHUT OFF, CHANGE SPEED, OR RELEASE WIPER FLUID. ANY TIME THE KEY IS ON, THE WIPERS ARE RUNNING. THE WIPERS ARE NOW A DISTRACTION, AS THEY ARE CONSTANTLY IN MOTION. I CAN ALSO NOT TURN THEM ON A HIGHER SETTING WHEN IT IS RAINING HEAVILY.

WAS DRIVING DOWN THE HIGHWAY (STRAIGHT) MY CAR MADE A LOUD NOISE AND STARTED SMOKING. WE PULLED OVER RIGHT WAY ON THE SIDE OF THE ROAD CALLED A TOW TRUCK AND WAITED TWO HOURS FOR THE CAR TO BE PICKED UP. WHEN WE GOT IT TO THE SHOP BY A TOW TRUCK THE SHOP STATED THAT THE TRANSFER CASE BLEW UP. WE WERE IN OREGON AT THE TIME.

I WAS NOT NOTIFIED OF THIS RECALL! I LOGGED ONTO MY CREDIT KARMA (TODAY 3/14/2018) AND THEY NOTIFIED ME THAT 3 RECALLS WERE ISSUED FOR THIS VEHICLE BACK IN 2016. ADDITIONALLY, MY HUSBAND WAS IN AN ACCIDENT ON 11/29/2017 AND THE AIR BAGS DID NOT DEPLOY. HE WAS A TBONED FROM SOMEONE WHO RAN A STOP SIGN AND IS SUFFERING FROM NECK AND BACK ISSUES CAUSED FROM THIS ACCIDENT.

BRAKE BOOSTER WHEN THE WEATHER IS COLD, THERE IS A LOUD CLICK AT THE BRAKE PEDAL, FOLLOWED BY AN AIR PUMP SKINS AT THE FIREWALL WHEN CAR COMES TO A STOP. SOMETIMES THE BRAKE USE IS DEFINITELY REDUCED.

TL* THE CONTACT OWNS A 2004 DODGE RAM 1500. WHILE DRIVING 35 MPH, THE REAR AXLE SEIZED AND THE DRIVE SHAFT SEPARATED FROM THE AXLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. PAUL BAILEY'S DODGE (425 TEN ROD RD, RT 102, NORTH KINGSTOWN, RI 02852, (401) 295-8855) WAS CALLED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 168,000.

COPY OF TEXT MESSAGE TO K AND M DODGE IN GRAND RAPIDS, MI WHO CURRENTLY HAS MY RV :MIKE BLATTNER AND MISSY WILLMAN, I NEED AN APPT TO DISCUSS MY DODGE SPRINTER CHASSIS RV THAT WAS TOWED 02/21/18 IN THERE BECAUSE IT WOULD NOT SHIFT OUT OF PARK. NICK WITH SERVICE SAID A BRAKE SWITCH AND THE BATTERY WERE NEEDED AND I AUTHORIZED THAT WORK, AND IT WAS COMPLETED. THEN NICK CONTACTED ME SAYING IT WOULD NOT SHIFT OUT OF PARK AND THAT A SHIFTER ASSEMBLY AND AN AMBIENT AIR SENSOR REPLACEMENT WERE NOW REQUIRED TO GET THE RV WORKING. THE SHIFTING PROBLEM IS WHY IT WAS ORIGINALLY TOWED IN. I AM FEELING THAT THE FOCUS OF MY CONCERNS WERE UNADDRESSED INITIALLY BY THE SERVICE DEPT. I SPOKE WITH THE PREVIOUS OWNER AND WAS TOLD THE BATTERY WAS NOT EVEN THREE YRS OLD, YET NICK SAID THAT THE BATTERY THEY TOOK OUT WAS NO LONGER THERE, THAT TWO DAYS AFTER IT WAS TAKEN OUT, IT WAS PICKED UP TO BE RECYCLED. WAS THE BATTERY STILL UNDER WARRANTY? WAS THE BRAKE SWITCH REPLACEMENT NECESSARY, SINCE IT DID NOT TAKE CARE OF THE SHIFTING PROBLEM AFTER THE SERVICE TECHNICIAN REPLACED IT? I WAS TOLD BY A MECHANIC TO MAKE A COMPLAINT WITH NHTSA AS THIS WAS A COMMON PROBLEM HE ENCOUNTERED WITH THE DODGE SPRINTER 3500. NHTSA AGENT, BEAU, GAVE ME AN ODI COMPLAINT #: 11078745, THEN RECOMMENDED I LOG A COMPLAINT WITH FCA NORTH AMERICA, WHICH I DID, AND WAS GIVEN A CASE # 33667091. I AM NOT HAPPY. I NEED TO MEET WITH YOUR K AND M MANAGEMENT TEAM TO ADDRESS MY CONCERNS.

2014 DODGE DURANGO RT WATER GETTING IN TAIL LIGHTS. TAIL LIGHTS GOT ABOUT HALF FULL OF WATER DURING 2 DAYS OF RAIN. VEHICLE WAS PARKED IN DRIVEWAY. WATER WOULD SLOWLY DRAIN OUT WHEN BACK HATCH WAS OPENED.