DODGE Complaints

LOUD THUMPING BEHIND DASH. HAVE HAD A/C AND HEAT ACTUATORS REPLACED 2X IN PAST 2 YEARS. RECALL K17 APPLIED AND PROBLEM IS STILL NOT FIXED. VEHICLE IS UNSAFE BECAUSE THERE IS NO HEAT AND DEFROSTERS DO NOT WORK IN THE WINTER WHEN OUTSIDE TEMPERATURES ARE BELOW 20 DEGREES. THUMPING BEHIND DASH OCCURS WHEN CAR IS STARTED, WHILE DRIVING, AND WHEN THE VEHICLE IS OFF.

MY VEHICLE BEGAN HAVING THIS ISSUE IN 2015. MY VEHICLE HAS A LONG CRANK AND SOMETIMES DOES NOT TURN OVER. IT WILL ALSO TURN OVER, THEN SPUTTER OUT AFTER RUNNING FOR 20-30 SECONDS. IN 2015, I BEGAN TO HAVE THE ISSUE WITH THE VEHICLE NOT TURNING ON/NOT TURNING OVER. I HAD THE VEHICLE TOWED DEALER AND THE TIPM MODULE WAS REPLACED. THE VEHICLE INTERMITTENTLY HAD THE ISSUE TURNING OVER, BUT WHEN I TOOK IT TO THE DEALERSHIP, I WAS TOLD THAT THE ISSUE COULD NOT BE REPLICATED. IN 2016, MY VEHICLE SHUT OFF ON ME WHILE I WAS DRIVING ON THE FREEWAY. THE HAZARD LIGHTS WOULD NOT WORK, THE VEHICLE WOULD NOT TURN ON, AND THE GEARS WOULD NOT CHANGE TO FACILITATE A TOW. UPON OPENING THE HOOD OF THE VEHICLE, IT APPEARED AS THOUGH THERE WAS A MALFUNCTION WITH THE ALTERNATOR AND FUSES (OF WHICH I HAVE VIDEO). I HAD MY VEHICLE TOWED TO THE DEALER AND WAS CALLED BY A SERVICE ADVISOR THE NEXT DAY. I WAS TOLD THAT MY WIN MODULE HAD TO BE REPLACED, WHICH I PAID FOR. IN ADDITION, MY BATTERY HAD DIED, AND I PAID TO REPLACE THAT. I TOLD THE DEALERSHIP I HAD VIDEO OF THE ALTERNATOR AND FUSES MALFUNCTIONING AND THEY STATED THEY DID NOT NEED THE VIDEO AS THE COMPUTER DIAGNOSIS POINTED TO AN ISSUE WITH THE WIN MODULE. SEVERAL MONTHS LATER, I BEGAN TO HAVE THE ISSUE WITH THE VEHICLE NOT TURNING OVER. I REQUESTED A TOW AND THE TOW TRUCK DRIVER SUGGESTED I USE THE ACTUAL KEY INSTEAD OF THE PUSH BUTTON IGNITION, WHICH I HAVE BEEN DOING. I TOOK THE VEHICLE IN AGAIN IN OCTOBER, AS THE VEHICLE AGAIN BEGAN TO HAVE THE LONG CRANK ISSUE AND WOULD INTERMITTENTLY NOT START. I WAS TOLD THERE WAS A RECALL ON MY ALTERNATOR, BUT A REPLACEMENT WAS NOT AVAILABLE. THE DEALERSHIP REPLACED MY ALTERNATOR, BUT INFORMED ME THAT IT STILL WOULD NOT BE THE IMPROVED/RECALL PART. I HAVE TAKEN THE VEHICLE BACK IN THREE (3) MORE TIMES FOR THE SAME ISSUE AND EVERY TIME, I AM TOLD THAT THE VEHICLE REQUIRED A SOFTWARE UPDATE.

THE SEAT BELT WILL NOT RETRACT NOR LOCK UP (TENSION) WHEN STOPPING SUDDENLY. I HAVE TAKEN IT IN TO THE DEALERSHIP FOR THIS ISSUE ONCE ALREADY. THEY TOLD MY HUSBAND IT WAS DUE TO ME YANKING ON THE SEATBELT. WHICH IS SOMETHING I DO NOT DO. I CANNOT EVEN FEED IT BACK INTO THE SLOT. I DISCOVERED THE SEATBELT WOULD NOT LOCK UP WHILE EXITING A PARKING LOT. A VEHICLE TURNED IN FRONT OF ME AND I HAD TO SLAM ON MY BRAKES. I BELIEVE I WAS ONLY GOING ABOUT 20 -25 MILES PER HOUR. I WAS BARELY ABLE TO STOP MYSELF FROM HITTING THE STEERING WHEEL. THE SEAT BELT NEVER LOCKED. THIS IS A 2014, WITH A LITTLE OVER 49,000 MILES. THE SEATBELT SHOULD NOT BE HAVING ISSUES LIKE THIS. NOW IT IS GOING TO COST ME A GOOD DEAL OF MONEY TO FIX. BEING THAT THIS IS A SAFETY FEATURE, I FEEL IT SHOULD BE COVERED FROM THE MANUFACTURER.

TL* THE CONTACT OWNS A 2008 DODGE RAM 1500. WHILE DRIVING 50 MPH, THE REAR DRIVER AND PASSENGER SIDE WHEELS LOCKED AND THE VEHICLE STALLED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD BY SHIFTING THE GEAR INTO ALL WHEEL DRIVE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR WHEEL DIFFERENTIAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

ON 12/24/2017 I STARTED MY DURANGO TO LET IT WARM UP BEFORE LEAVING MY HOUSE, REMOTE START WAS USED. IT WAS MAKING A FUNNY NOISE SO I TURNED IT OFF AND THEN TURNED IT BACK ON. AT THIS TIME I SAW SMOKE WAS COMING FROM THE ENGINE. UPON INSPECTION I NOTICED SMOKE FROM THE ALTERNATOR AND HAD TO PUT WATER ON IT. I TOOK MY DURANGO ON 12/26/2017 TO DWAYNE LANE'S CHRYSLER AND JEEP AT 10515 EVERGREEN WAY, EVERETT, WA 98204. THEY SAID THIS IS RELATED TO RECALL T36 AND THERE WAS NO KNOWN FIX. I UNDERSTAND IF THE ALTERNATOR WAS STILL FINE THEY COULD DO NOTHING. HOWEVER SINCE IT WAS CLEARLY FAULTY AFTER RUNNING THEIR TESTS THEY SAID I WOULD HAVE TO PAY OUT OF POCKET NEARLY $1200 DOLLARS AND THEN GET REIMBURSED AFTER 90 DAYS. I CALLED DODGE CUSTOMER SERVICE AND WORKED WITH SOMEONE TO GET APPROVAL FOR THE DEALERSHIP TO GET PAID. I WAS TOLD BY THE DEALERSHIP THEY WERE UNABLE TO GET THIS APPROVED DUE TO MULTIPLE REASONS (MANAGERS ON VACATION/SYSTEM NOT SETUP TO DO SO). AT THIS POINT I WAS LOOKING AT EITHER NOT HAVING A VEHICLE OR MAKING THE $1200 PAYMENT. I CHECKED AT ANOTHER DEALERSHIP AND THEY SAID THEY HAVE DEALT WITH THIS EXACT ISSUE, AND COULD GET IT COVERED. MY CALLS TO DODGE MUST HAVE WORKED BECAUSE THE FIRST DEALERSHIP GOT APPROVAL TO REPLACE WITH ANOTHER ALTERNATOR THAT MIND YOU MIGHT HAVE THE SAME ISSUES. I PICKED UP MY DURANGO 12/27 AND AFTER DRIVING FOR 15 MINUTES THE BATTERY LIGHT CAME ON. I DROVE IT TO THE NEW DEALERSHIP TO HAVE THEM LOOK AT IT AND THEY SAID YES SOME BATTERIES HAVE DIED DUE TO THE BAD ALTERNATORS. THEY SAID DODGE IS NOT COVERING THIS SO $200 DOLLARS OUT OF POCKET. AFTER DRIVING MY DURANGO IT NOW HAS THE BATTERY LIGHT ON AGAIN. NOW THEY ARE SAYING IT IS THE PCM MODULE THAT HAS GONE OUT AND THIS MAY NOT BE COVERED AS WELL. CURRENTLY IT IS 12/29 AND I STILL DO NOT HAVE MY DURANGO.

TL-CONTACT OWNS A 2011 DODGE CALIBER ----- RECEIVED TK HOLDINGS POSTCARD ---- CONTACT BROUGHT VEHICLE AT A USED CAR DEALERSHIP KNOWS WORCESTOR DODGE - CALLED DEALERSHIP AND DEALERSHIP GAVE CONTACT A CASE NUMBER -- CONTACTED ADAM AT DODGE AND HE IS NOT RESPONDING TO PHONE CALLS REGARDING AIRBAG RECALL...CONTACT REFUSED TO GIVE VIN NUMBER. CB

ROOF RACK IS MADE OF PLASTIC. THERE ARE NO REINFORCEMENT BARS EMBEDDED IN THE PLASTIC. WHEN LUGGAGE OR PLASTIC KAYAKS ARE MOUNTED TO THE TOP, THE ROOF RACK BREAKS - LEADING TO POOR ANCHORAGE OF MATERIALS ON THE TOP ROOF AND DEATH OR INJURY TO THE PASSENGERS IN THE FOLLOWING VEHICLES. THIS EVENT HAPPENED WHERE THE ROOF RACK CAME APART AND DAMAGED THE DURANGO AND POTENTIALLY THE CAR FOLLOWING. WE WALKED THE TRUCK TO THE CLOSEST AUTOZONE AND THE MANAGER HELPED US BY USING METAL TIE BANDS TO SECURE IT.

HEAT DOES NOT WORK ON THE PASSENGER SIDE FLOOR. ONLY BLOWS COLD AIR. MECHANIC HAS CHECKED IT AND I RECEIVED AN ESTIMATE OF $1,000 TO $1,200. MECHANIC STATED HE HAS SEEN THIS PROBLEM IN SEVERAL OTHER DODGE AVENGERS.

I'VE ALREADY HAD TO REPLACE THE POWER CONTROL MODULE (PCM) ONCE JUST A YEAR AND A HALF AGO, AND NOW I HAVE TO REPLACE IT AGAIN AND MY CAR HAS BEEN OUT OF COMMISSION AND SITTING AT A MECHANIC'S REPAIR SHOP FOR ALMOST 2 MONTHS NOW AFTER FIXING OTHER THINGS FIRST BEFORE FINALLY DETERMINING IT WAS THE PCM AGAIN. CAR WILL NOT REV ABOVE 2.0 RPM AND IS IN "LIMP MODE" WITH THE SERVICE ENGINE LIGHT ALONG WITH THE LIGHTNING BOLT SYMBOL PRESENT ON THE DASHBOARD.

TL* THE CONTACT OWNS A 2010 DODGE DAKOTA. WHILE DRIVING 65 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE VEERED TO THE LEFT AND FLIPPED OVER. THE AIR BAGS DID NOT DEPLOY. IN ADDITION, IT WAS SUSPECTED THAT THE HARNESS STRAP OF THE DRIVER'S SEAT BELT DID NOT RESTRAIN THE CONTACT DURING THE CRASH. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, A PUNCTURED RIGHT LUNG, A FRACTURED RIGHT HAND, A FRACTURED RIGHT FEMUR, RIGHT AND LEFT KNEE DISLOCATION, A FRACTURED LEFT ANKLE, PERENNIAL NERVE DAMAGE, AND MAJOR ABDOMINAL INJURIES. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED, BUT WAS NOT DESTROYED. A DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. *BF *TR