FIAT Complaints

I CAN NOT GET MY HEADLIGHTS TO SHUT OFF WHEN I CONTACT FIAT AT 888-242-6342 THEY TELL ME THAT IT IS SOME KIND OF UPDATING SOFTWARE CALLED FOLLOW ME 30. I KNOW FOR FACT THAT THIS VEHICLE DID NOT HAVE THIS SOFTWARE AVAILABLE FOR THE 2012 THAT SOFTWARE WAS ONLY USED ON VEHICLES IN 2010 AND FIAT DIDN'T HAVE 5 DEALERSHIPS IN THE ENTIRE UNITED STATES OF AMERICA IF THEY HAD ONE IN 2010. THE SOFTWARE FOLLOW ME WAS ONLY ON FOREIGN FIAT CARS ALSO I KEEP GETTING A LIGHT SAYING TIRE PRESSURE MONITORING IS UNAVAILABLE! WHEN I CALL FIAT I GET POOR CUSTOMER SERVICE I EVEN HAD A LADY CALL ME A CRIMINAL FOR GIVING MY WHOLE VIN # SHE STATED SHE NEEDED TO "MAKE SURE YOU DIDN'T JUST WALK BY THE VEHICLE AND GIVE A VIN # THAT YOU GOT FROM SOMETHING ELSE." I BELIEVE FIAT IS HACKING IN TO VEHICLES IN AN EFFORT TO GET CUSTOMERS TO BRING THE VEHICLES TO KEN GRAFF FIAT 198 E 500 SOUTH SALT LAKE CITY UTAH 84111. I REFUSE TO GO BACK TO THIS CAR DEALERSHIP BECAUSE THEY SEEM TO BE MORE CONCERNED WHITH WHEN AND WHERE I PURCHASED THE CAR AND IF I HAD A CAR NOTE FIAT TRIED TO PRETEND THAT THEY DIDNT HAVE PARTS AVALIBLE AND TO GET ME TO DRIVE A LOANER CAR. I OWN MY CAR! I DONT HAVE A CAR NOTE AND IT SEEMS TO BE ALOT OF FUNNY BUSINESS GOING ON IN REGARDS KEN GRAFF AND CHYSLER FIAT AURBUN HILLS REFUSES TO HELP WITH THE MATTER ALSO THE MILEGAGE SEEMS TO HAVE SLOWED DOWN A WHOLE LOT FOR EXAMPLE IF I DRIVE 20 MILES IT WILL ONLY SHOW 15. I WANT MY CAR TO WORK NOT BE A DANGER TO MY CHILD AND MYSELF MY CAR NOW HAS 176,000 MILES ON IT!

THE CAR EXPERIENCED A SUDDEN CLUTCH FAILURE WHILE DRIVING ON HIGHWAY. THIS RESULTED IN A VERY DANGEROUS SITUATION AS THE CAR NO LONGER HAD POWER, AND STOPPED ON A SECTION OF HIGHWAY WITH NO SHOULDER SPACE. THE CLUTCH WAS REPAIRED AT MY COST IN MAY 2016 (PRIOR TO THE RECALL ANNOUNCEMENT, NHTSA RECALL NUMBER: 16V-302), AND AN ONLINE REIMBURSEMENT REQUEST WAS MADE TO FIAT IN JULY 2016 (AFTER THE RECALL ANNOUNCEMENT). I CHECKED THE STATUS OF MY REIMBURSEMENT REQUEST IN SEPTEMBER, AND WAS TOLD "FROM WHAT I AM SHOWING ON THE FILE IT STILL HAS NOT BEEN REVIEWED AS THE PARTS FOR THE RECALL ARE NOT AVAILABLE AT THIS TIME. ONCE THE PARTS DO BECOME AVAILABLE FOR THE RECALL THEN THE FILE WILL BE REVIEWED FOR THE REIMBURSEMENT PROCESS." MY COMPLAINT IS THAT I HAVE ALREADY REPAIRED THE AUTOMOBILE, SO AVAILABILITY OF PARTS IS IRRELEVANT, FIAT IS SIMPLY STALLING REIMBURSEMENT OF THE REPAIR COST.

TL* THE CONTACT OWNS A 2015 FIAT 500. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE RPMS INCREASED, BUT THE VEHICLE DID NOT MOVE WITHOUT WARNING. THE CONTACT SWITCHED OFF THE IGNITION AND RESTARTED THE VEHICLE ON THE FIRST ATTEMPT; HOWEVER, THE FAILURE RECURRED. ON ANOTHER OCCASION, THE VEHICLE STALLED WHILE ATTEMPTING TO EXIT THE HIGHWAY. IN ADDITION, THE BLUETOOTH CAPABILITY FAILED. ONCE THE CONTACT WAS ABLE TO SAFELY PULL THE VEHICLE OVER, IT RESTARTED ON THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER RECOMMENDED A BUY BACK AS AN OPTION. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

I WAS DRIVING MY VEHICLE DOWN A MAIN STREET WHEN I FELT A CLUNK AND LOST CONTROL OF MY VEHICLE. NO ACCIDENT OR INJURY TO PERSON. I CALLED FOR A TOW TRUCK AS MY CAR WAS NOT DRIVABLE. THE TOW TRUCK DRIVER SAID IT LOOKED LIKE MY AXEL BROKE OFF. NOW FIAT DOES NOT WANT TO FIX THE CAR CLAIMING THAT IT CAN'T BE PROVEN TO BE MANUFACTURED DEFAULT. MY CAR HAS 16500 MILES AND IS STILL UNDER FACTORY WARRANTY.

TL* THE CONTACT OWNS A 2015 FIAT 500. WHILE DRIVING BETWEEN 2 TO 15 MPH, THE GEAR SHIFTER WAS PLACED INTO THE DRIVE POSITION. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED NORMALLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS DRIVEN TO THE DEALER AND REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

THE HEADLIGHTS AND TAILLIGHTS WILL NOT WORK. THE BULBS "BURN OUT" AS SOON AS THEY ARE REPLACED. THIS ISSUE HAS BEEN ONGOING SINCE THE CAR WAS PURCHASED, THE MANUFACTURER SIMPLY REPLACED THEM WHILE UNDER WARRANTY - NOW THAT THE VEHICLE IS NO LONGER UNDER WARRANTY AND THEIR DEALERSHIPS ARE CLOSED IN THE STATE THEY WISH TO HAVE ME TAKE THE CAR OUT OF STATE, PAY FOR A RENTAL WHILE THEY ATTEMPT TO DIAGNOSE THE PROBLEM. I HAVE GIVEN THEM 5 OPPORTUNITIES PRIOR TO THIS TIME TO DO SO AND EACH TIME WAS TOLD IT WAS "BAD BULBS". I CANNOT GET THE VEHICLE INSPECTED AND THERE IS ALSO A RECALL THAT I CANNOT GET SERVICED DUE TO THEIR OTHER FACILITIES BEING UNEQUIPPED TO SERVICE THIS PRODUCT. THERE ARE OTHER ELECTRICAL PROBLEMS THAT HAVE PLAGUED THE VEHICLE AND STILL ARE, BUT WILL NOT CAUSE A SAFETY INSPECTION FAILURE. THESE TOO HAVE BEEN SUPPOSEDLY REPAIRED IN THE PAST ONLY TO REOCCUR. I AM SEEKING YOUR ASSISTANCE AS I HAVE RECEIVED NO RESOLUTION FROM THE MANUFACTURER AND DO NOT HAVE THE MEANS TO PAY FOR A RENTAL CAR OF UNKNOWN DURATION FOR THEM TO ATTEMPT TO DIAGNOSE THIS FOR THE 6TH TIME. ANY HELP I CAN GET IS APPRECIATED. THERE HAVE BEEN MULTIPLE OCCURRENCES SINCE 2013.

WHILE IN A DRIVE THROUGH, SMOKE BEGAN POURING FROM THE HOOD. HAD VEHICLE INSPECTED , WAS TOLD THIS IS NORMAL FOR FIAT, AND CLUTCH WAS IN PROCESS OF BURNING OUT. THIS IS A 2014 WITH 20K MILES. THE FACT THAT A CLUTCH BURNING OUT IS "NORMAL" AT THIS LOW OF MILES IS SHOCKING. NOW EXPERIENCING ACETONE SMELL FROM EXHAUST, WHICH I AM STILL BEING TOLD IS A SIGN OF THE 'NORMAL' CLUTCH BURNING SMELL.

THERE IS A MANUAL TRANSAXLE CLUTCH RECALL THAT CAN CAUSE THE INABILITY TO SHIFT POSSIBLY RESULTING IN LOSS OF POWER. THIS IS A SIGNIFICANT SAFETY ISSUE BUT FIAT HAS NO PARTS AVAILABLE TO FIX THE PROBLEM. AFTER TWO CALLS TO FIAT, THE MOST RECENT ON 9/2/2016, THERE IS NO DATE AVAILABLE FOR PARTS AVAILABILITY AN NOTHING THEY CAN DO TO ADDRESS THE RESULTING SAFETY ISSUE. WE ARE ALL SUPPOSED TO WAIT AND HOPE FOR THE BEST.

WHEN GOING FROM MEDIAN INTO HWY IN 2ND GEAR,NO WARNING CAR DIES WILL NOT START BACK. FIGURED IT WAS RECALL ON CLUTCH SAID THEY CHECKED IT AND THAT IT WAS GOOD BUT VALVES WERE BENT AND NEEDED A NEW HEAD. STILL WON'T START BUT NOW THEY ARE BACK TO CLUTCH/TRANSMISSION. THEY HAVE HAD MY CAR 7 WEEKS AND NEVER RESTARTED IT. I HAD PURCHASED THE VEHICLE AND DROVE IT MAYBE 3 MONTHS WASN'T EVEN TIME FOR AN OIL CHANGE, UNDER 40,000 MILES. WAS TOLD GREAT VECHILE ONLY TRADED DUE TO PREGNANCY. YA, RIGHT. STILL DON'T KNOW WHEN IT WILL BE FIXED AND APPARENTLY I AM GOING TO HAVE TO PAY THOUSANDS MORE AND NOTHING THEY HAVE DONE IN 7 WEEKS HAS WORKED. AFTER LOOKING ONLINE I HAVE SEEN MANY OTHER PROBLEMS. UNHAPPY CUSTOMER.

TL* THE CONTACT OWNS A 2012 FIAT 500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.