2020 FORD EDGE Complaints

Edge is shuttering on slow takeoff. Dealership said it needs a new torque convertor to fix the problem. Parts and labor 2300.00 and then that might not fix the problem. This is why I purchased a Ford cause I wanted a quality vehicle. Have had nothing but ford's in the past. A recall needs to be done on these vehicles. A 5 year old edge shouldn't need this. I had a mustang that had over 250 thousand miles on it and it is still going. Please let me know if a recall is being done on this. This is a Ford titanium. Thanks

My vehicle transmission gear selector went out I believe. While having my mechanic try to see if something was happening with transmission, the vehicle was placed into neutral and the tires started spinning as if it were in drive. The vehicle does not do the appropriate action when the gear is selected. In addition, it will not reverse when selected. When the mechanic was looking at transmission and wheels began to spin while in neutral, he was under car near front tire and injured his hand due to the vehicle not doing the appropriate action. The vehicle is available for inspection if requested. There was a prior recall on the same issue for model year up to 2019 however mine is a 2020. I have seen numerous complaints of the same issue in many online forums but ford has offered no help. They have not offered anything more on this issue except for an astronomical quote to have it tested and no actual idea on how to fix it. There were zero lights that came on regarding the issue and I had no warning while driving my vehicle that stopped and would not proceed to drive when it was driving perfectly fine right before.

The contact owns a 2020 Ford Edge. The contact stated that while driving 40 MPH, the transmission unintendedly downshifted before slamming into gear. In addition, the transmission upshifted independently before slamming into gear. There was an abnormal booming sound coming from the transmission. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission was malfunctioning. While the contact was driving back to the residence after picking up the vehicle from the dealer, the failure reoccurred. The vehicle was taken back to the dealer. The contact stated that adjustments were made to the transmission. The contact stated that on a separate occasion, while depressing the brake pedal, the transmission made a revving sound, and the vehicle lunged forward. The contact used force while the brake pedal was depressed to stop the vehicle. The vehicle was not yet diagnosed by the dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.

10/2022 2yrs owning and around 50,000 miles the all wheel drive went out due to a sensor thats not protected from the elements and of course not covered under the warranty and $900.00 dollars later they install a new one that wasn't updated in order to prevent this from happening again. 9/2/2025 3yrs later and 88,000 miles now the torque converter is going out which i was told by the ford technician that they have been seeing this alot. Of course my warranty is gone even the extended one that I purchased when I purchased this car new. So to fix this manufacturer's issue will now cost me $4,000 dollars to fix. But I was told the torque converter has been updated so I shouldn't have this issue again. So they know this is a problem which i assume is the reason for the updated converter so why isn't this a recall.

Transmission shudder at 19,000 with Powertrain control module reprogrammed and currently at 40,0000 miles torque converter issue being addressed

The transmission is bad. Ford dealership states it needs a new torque converter and that this is a very common issue among the edges. Also have been informed by many ford mechanics that replacing the torque converter is simply a band aid to the issue and will likely need a whole new transmission even if i replace the torque converter. I feel this is a safety issue to myself and others simply bc the transmission can fail at any moment. There were no warning lights on the dash or codes that come up related to the transmission prior to the issue occuring. When hooked up to a scan tool after the issue started there are still no warning lights or codes displayed related to the issue. I have had it at the ford dealership as well as a few other mechanics have looked at it. Nobody other than the ford dealer could tell me what was wrong with it. It stutters really bad between 20-40mph as well as above 60mph when traveling at highway speeds.

Transmission issuse, jerking and shuttering. Not going in reverse and then not going in park. Transmission needs replaced now.

The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was jerking erratically. No warning lights were illuminated. The contact stated that it was a safety hazard while taking the kids to school and picking up the kids from school. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced a Technical Services Bulletin with a similar failure. The contact was advised to pay for a software update. The contact declined and stated that he should not have to pay to correct the issue. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.

The car shutters when coming to a drivable speed if it’s under 35mph. The rmp will flutter every so often while driving going up hills is the worse but it will do the same even going straight.

I financed a 2020 Ford edge 2.0L AWD from West Alabama wholesale in Tuscaloosa over a year ago. It was jurking when I first bought it, so they replaced the clutches in the rear drive shafts. So some months later it started back to doing the same thing jerking when I accelerate. I took it back and they said it was the transmission going out. My extended warranty had worn off by then. So I just feel that there should have been a recall on this year Ford edge transmission and rear transfer case. I still have 4 years left to pay for this vehicle and I can't even hardly drive this vehicle. I feel that this vehicle was a lemon vehicle and that the dealership that sold this vehicle to me knew that it had all these problems without making me aware. My complaint is that this vehicle should be repaired as a courtesy to me being a Ford customer and the fact that many other Ford owners of this same vehicle has the same problems with this vehicle jerking when changing gears. All records as to attempted repairs are recorded with West Alabama wholesale in Tuscaloosa Alabama.