2020 FORD EDGE Complaints

The contact owns a 2020 Ford Edge. The contact stated that the forward-facing camera stopped functioning as designed, with the messages "Pre-Collision not Available - Sensors Blocked, Please Clear Sensors" displayed. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the forward-facing camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The Transmission started shuddering at 70,000 miles because torque converter was having severe problems due to software which was verified by the Ford Dealership Service Department Mechanic on 9/3/2025. Ford refuses to do a recall on this matter even though my vehicle was about stall out while driving on a hill upward. There is no warning codes or anything on the log history of the vehicle computer. No indications are given which is a safety concern to drivers and bystanders.

1-Transmission is shuttering, jerking at low speeds when accelerating or braking to slow down. When this happens the engine shuts off right in the middle of traffic or on the freeway. 2-The transmission repair mechanic said the transmission needs to be replaced and during removal and inspection, he said it's the worst he has ever seen. 3-Ford said there is no recall on my model, but the internet search says lots of people are having the same issue with "jerking" "shuttering" at low speeds when the transmission is in lower gears. 4-Vehicle is in the shop getting a new transmission at a cost of approx. $8,000.

NHTSA reported recalls on my vehicle which are now not being reported vin: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TORQUE CONVERTER NOT WORKING RIGHT AND IS DAMAGING THE TRANSMISSION. CAUSES SHUDDERING WHILE ACCELERATING AND JUMPING MOTION. IT JUMPS SO HARD AT TIMES THAT IT SEEMS LIKE ITS NOT GIVING ANY POWER TO GO AND ALMOST LIKE IT IS GOING TO STALL AND CAUSE A WRECK. HAPPENS WHEN ACCELERATING FROM BEING STOPPED OR SLOWED DOWN. THEY HAD ME REPLACE THE DUAL PRESSURE EGR SOMETHING THAT COST ME $690 THAT DID NOTHING AND MADE IT WORSE IT SEEMED LIKE

The drivers seat belt retractor has failed. The car is a low mile 2020 Ford Edge. I see that Ford has a recall on the 2021 for the same problem. I replaced the very expensive part that should have not failed this early. Anything i can do?

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle sputtered while the accelerator pedal was depressed. The powertrain warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 74,492.

At around 73k miles, the transmission was starting to have trouble downshifting into lower gears. I brought it into Ford Service shop, and they said nothing was wrong with it. It keeps happening now and then since. At 114k miles, the torque converter wouldn't drop down. It was dispersing metal shavings into the transmission fluid and completely damaged the entire transmission. The entire transmission needs to be replaced, it won't even drive at all anymore. There were no warnings.

Automatic transmission is slipping as it moves through the gears. Causes the car to shudder.

The pre-collision Camera Stopped working. I was given a notice on my dashboard and had to repeat cancel 2 warnings that that indicated the front collision camera was no longer working. I brought it to G Stone Ford dealership in Vermont , which confirmed the camera had to be replaced. Because of the seriousness of the defective camera, I did have to have it replaced. I was concerned that the camera broke down much too early, as my mileage was only 20,235 miles. The invoice that shows it was replaced is number #10921. The car has never been in an accident.