2022 FORD EDGE Complaints

Panoramic sunroof exploded while driving on the highway. No overpass or rock just exploded while driving.

I'm getting warning lights on the dash that indicated that ABS, traction control, cruise control and collision mitigation are inoperable. The dealership service dept. had the vehicle for over 2 weeks trying to diagnose the problem in conjunction with Ford engineers. they finally determined the the issue was a bad ABS module. They then informed me that the needed parts were not available and it might take 2weeks, 2months or longer to get. This condition has existed since the day the car was delivered. As of now, the car has about 600 miles on it. We're reluctant to drive the car because we feel the vehicle is unsafe, particularly in winter road conditions. We are at a loss as to how to proceed and are hoping you cab help us resolve this problem. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The faulty back door lift and/or sensor resulted in the back door closing without activating the close button and it hit me in the head and shoulders several times while I put groceries in and/or removing them from the back area. I was unable to activate the foot sensor to open or close the back door when I purposely tried to open the back door using the foot sensor. After bringing the vehicle to the dealer for an oil change and informing them that this occurred 3 months after purchase, they informed me they did not have time to look at it and I had to make a different appointment. Also they stated they did not have any other concerns or complaints involving the back door closing without activating the close button. We live 4 hours away from the dealer and when I made the appointment to have it checked, that morning before leaving home, my husband went to help me pack afew items in the back and the door slammed so hard and hit him in the head causing a small laceration, headache and neck discomfort. At that point, the door did not stay open at all and slammed closed hard, with all the weight of the door. The dealer did not have the part and told me to be careful until fixed. I am afraid to use the back area now because it is hard for me to hold the door open to use the back. The door slams with such strong force that it could cause great bodily injury if you were caught there when the door slammed shut. The part was ordered the same day on 10/14/22 and I did not get an appointment until 11/2/22 to get it fixed. A great SAFETY concern especially if one had small children and this happened.

The contact owns a 2022 Ford Edge. The contact stated that the liftgate of the vehicle would inadvertently close on its own while loading or unloading the truck. The contact stated that the liftgate had closed on her back persistently on one occasion. The contact stated that she immediately reached out to the liftgate manual button and the liftgate elevated. There was no further information provided. There was no warning light illuminated. The vehicle was taken to the local dealer who informed the contact that they could not duplicate the failure. The vehicle was then taken to a second dealer, Folsom Lake Ford (12755 Folsom Blvd, Folsom, CA 95630), who informed the contact that they could not duplicate the failure. The dealer also advised the contact that they could not make the liftgate only operable through the manual button as all the electrical wires systems of the liftgate were connected. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 1,181.

The contact owns a 2022 Ford Edge. The contact stated while driving at 60 MPH, the sunroof exploded. The shade guard was closed at the time of the failure. The contact did not sustain any injuries. The contact veered to the side of the road for a moment. The contact was able to continue driving. The vehicle was taken to the dealer where it was diagnosed that the sunroof needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a auto body shop where it was being repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 20,000.

The Ford Edge Sync 4A system has a random system lockup and reboot issue since delivery. The vehicle has been examined by the leasing dealer's service department and they were unable to resolve the concern. The service tech writes in the service report "The Ford is investigating software issue with Sync 4 in Edges". In multiple communications with Ford Customer Support dept and the leasing dealer service manager, the issue is known, but THERE IS NO RESOLUTION PLAN ISSUED BY FORD. The issue has existed since vehicle delivery. The effect of this issue is that all functions of the Sync system are disabled for minutes while the system locks up (the touch screen becomes completely unresponsive) and the system reboots. Phone calls are terminated, the backup camera is disabled, and driver attention is diverted while trying to determine what is going on with the Sync system and the aforementioned functional issues.

The contact rented a 2022 Ford Edge. The contact stated while moving items out of the trunk of the vehicle with the rear door elevated, the rear door inadvertently dropped and hit her on the face. The contact sustained a laceration under her left eye. Additionally, the contact sustained headache, neck ache and emotional stress as the incident occurred while assisting her younger daughter to move to College. The contact sought medical assistance. The vehicle was returned to Hertz rental company. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

after car had about 350 miles on it the front suspension became very noise and rattled. as it continued I can feel very bouncy steering and less than desirable control on multiple bumps. I took it to dealer and they said it had a leaky strut and ordered the part. They recommended only driving around town. It is getting worse as I wait over a week for the part to arrive. I really think both struts should be replaced

liftgate foot sensor automatically closes when loading goods into rear compartment . comes down without warning and hits your head or back

The contact owns a 2022 Ford Edge. The contact stated while her son was driving approximately 40 mph, another vehicle turned into his lane and he attempted to apply the brake pedal but still crashed into the vehicle. The air bags did not deploy. The contact also stated the SOS system did not function either. The driver sustained injuries on his head, back, right wrist, left elbow, and left knee. The driver sought medical attention at the emergency room. A police report was filed. The vehicle was not drivable. The vehicle was towed first to a towing lot and then to a collision shop. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 2,000.