2022 FORD EDGE Complaints

The Yakima roof rack system (base clips, towers and bars) were attached to the roof of my husband's new 2022 Ford Edge. Our Thule Hullavators and 2 eddyline kayaks were also on the roof rack. It was all secure and properly installed. After 90 min heading north on I75 the front passenger clip failed sending the entire roof rack flying. We pulled over immediately and one kayak landed, still attached to the bars, in the left 2 lanes of the highway while the 2nd kayak landed in the middle of the highway, close to the right 2 lanes. We ran out into the freeway to get the kayak out of the road and are very lucky that no one hit it, was hit by it or hit us in the process! One of our kayaks is a complete loss, the roof rack system, including the Thule Hullavators are also a total loss and there is damage to the roof of the car as well. We are working with State Farm to repair the car There was zero warning this would or could happen though afterwards we have been able to find complaints on the Better Business Bureau regarding this exact thing happening to other people! Needless to say we are very upset and saddened by the loss of our property. Any help you can offer is greatly appreciated as clearly there are others who have been harmed in this way by Yakima's product. More pictures are available if needed.

The hands-free power lift gate was inadvertently activated while I was placing items into the back of the vehicle, and hit me in the back, and the back of my head. This happened three times. The dealer told me that Ford relocated the foot sensor farther towards the back of the vehicle following consumer complaints that it was too hard to active with your foot, as you had to extend your foot too far under the vehicle. This has now caused the lift gate to descend while you are loading/unloading cargo, without you intentionally activating it. This can pose an injury danger when the lift gate hits your back and/or head suddenly. The dealer deactivate the sensor for me, but Ford would not pay to have this done. The dealer did not charge me, and considered it a courtesy. This is an engineering fault that should be corrected by Ford before unsuspecting users are injured when the lift gate suddenly, and unexpectedly, closed down on them. I found Ford's attitude towards the dealer was arrogant. Apparently they are unconcerned about user injury.