2020 FORD EDGE Complaints

This is an update to incident [XXX] After failure of the torque converter I replaced the transmission in November 2023. Over time the symptoms of jerking and power issues came back. Had a transmission relearn completed. Issues came back again over time. Took vehicle to ford dealer (DORSCH) and diagnosed as TPS sensor failure. I did notice over winter that the issue was less in below 40 degrees weather. I assumed at that point it was electronic rather than a mechanical failure. Sensor is being replaced at this moment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a vehicle [XXX] ford edge, and ford service informed my transmission about to fail due to torque converter etc. which matches a recall in 2020 ford edge only limited to certain number of cars seems to be effected according to their program, however all information from service department matches to the issue other vin numbers experienced. I have asked them to include this vin number to effected cars in that recalls based on evidence for ford edge 2020 and they don’t take responsibility for it even though it matches to recall as a vehicle at 80.000 miles. I’m informed by ford, manufacturer may have used based on location a different part than original what is that even mean? I claim that my vehicle’s transmission is affected by their failure and following the path of failing even though not yet failed, but symptoms of there and happening. So following the path of how they explained in their recall list of cars’ fate with transmission. And my vehicle must be considered and added on that list to my best knowledge and safety concern as a moving vehicle that’s transmission can fail any minute while driving related to FORD’s technical, mechanical errors. There might be many 2020 ford edges out there driving with the same issues while occupied with passengers and driving on highway just waiting for their poor transmission to act up goofy to cause incident. I see this is a danger on traffic and reporting it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission: 2 quarts low; shuddering; I get my car serviced very regularly at Riverside Ford Macon Ga; car began to shudder; had transmission fluid checked, 2 quarts low; looked up online and discovered issues with 2020 Ford edge transmission problems

When we first noticed symptoms we brought it to our local dealership. They diagnosed it with a faulty torque converter. The vehicle displays hesitation, jerkiness and stuttering when accelerating. It makes drive in poor conditions more challenging and daily driving when accelerating onto highways and interstates. Lane changes and other general maneuvers when accelerating. The condition was recreated by North Country ford in Coon Rapids, MN. We are continuing to get 2nd and 3rd opinions so that we can find a permanent solution. There has been no further inspections besides service shops and local the dealership. There were no service lamps or warning lights. The physical jerkiness and hesitation when accelerating was the main sign. Forums and automotive pages alerted us to many other drivers experiencing similar issues. The problem first arose around 1-2 months ago. Possibly the end of February to beginning of April 2025.

Transmission is bucking and jerking at speeds up to 35 mph, only has 61,000 miles and transmission fluid level is fine, does it all the time

Transmission shudders under 35mph, with harsh down shifting and delayed up shifting. Issue is known to happen to 2019-2021 Edge/Nautilus built before March 11, 2021 that are equipped with a 8F35 Transmission.

The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds, the transmission was slipping. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage 82,000.

The contact owns a 2020 Ford Edge. The contact stated while driving at approximately 25 MPH, the vehicle shuddered. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was transmission fluid leaking from the bottom of the vehicle and the transmission seals, O-rings, and the torque converter needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

The contact owns a 2020 Ford Edge. The contact stated that while driving between 0-45 MPH, the vehicle was shuddering abnormally. The contact stated that at 47 MPH or above, the vehicle operated as designed. There were no warning lights illuminated. The contact stated that the failure was linked to Technical Service Bulletin: 21-2077. The contact called a transmission specialist and was informed that there was a lock on the transmission. The contact called the local dealer and was informed that the vehicle needed to be diagnostic tested. The mechanic informed the customer about replacing the torque converter. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no repair coverage on the vehicle. The approximate failure mileage was 130,000.

This is the results of a malfunctioning that occurred on this vehicle: Cause VERIFY CONCERN FOUND WHINEING NOISE WITH INTERMITTENT NO ENGAGEMENT CONDITION. INTERNAL METAL GRINDING CAN BE HEARD. METAL PARTICLES CONTAMINATING FLUID INDICATING MAJOR INTERNAL FAILURE. RECIEVED DTCS P073D UNABLE TO ENGAGE NEUTRAL, P0761 SHIFT SOLENOID C STUCK OFF, P07E4 UNABLE TO ENGAGE PARK, P07E6 STUCK IN PARK, AND P2707 SHIFT SOLENOID F STUCK OFF. Correction REPLACE TRANSMISSION UNIT, TRANSMISSION COOLER AND FLUSH TRANSMISSION COOLER LINES OF CONTAMINATION. ENTER NEW TRID DATA INTO PCM AND PERFORM TRANSMISSION ADAPTIVE DRIVE CYCLE. RETEST. I contacted the Manufacturer and was given recall program 20B39 to be performed on the vehicle as well. 1: Distorted or inoperative rearview camera, which can reduce rearward visibility and increase the risk of a crash.