2025 GENESIS GV70 Complaints

My 2025 Genesis GV70 stopped accelerating properly. There is a lag when you push on the accelerator pedal and it must be pushed about 75% before it begins to accelerate. When it does accelerate it has much less power than normal. This fault occurs constantly. The car can't accelerate normally at any time now. This is definitely a very serious safety hazard. This behavior has been reproduced by Genesis service personnel. There are no warning lights associated with the problem and no diagnostic codes are signaled. After 24 days the Genesis service personnel have no idea what is wrong.

The contact owned a 2025 Genesis GV70. The contact's spouse stated that while attempting to make a turn, the brake pedal was depressed and the accelerator pedal was inadvertently applied. The contact's spouse was unaware whether any warning lights were illuminated due to the failure. The contact stated that the vehicle unexpectedly accelerated, causing the vehicle to crash into a sidewalk and then into a ditch. No injuries were sustained at the time of the crash, and no medical attention was sought immediately following the incident. However, the contact later suffered neck and knee injuries. The contact's spouse stated that none of the air bags deployed during the crash. A police report was filed. The vehicle was towed and was later deemed a total loss by an independent mechanic. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,100. The VIN was unavailable.

When slowly backing up my GV70 from a parking spot, on two occasions the brakes have slammed on. In both instances there were no cars in close proximity behind my vehicle and no hazard or obstacle was present.

The contact owns a 2025 Genesis GV70. The contact stated that while on the highway driving at 55 MPH, the vehicle suddenly stopped. There were no warning lights illuminated. The vehicle was restarted. The vehicle was towed to the local dealer, but they were unable to determine the failure. The vehicle was not diagnosed or repaired. The contact was provided a loaner vehicle. The manufacturer was contacted, and a case was opened, but no additional assistance was provided. The approximate failure mileage was 13,500.

The vehicle has experienced recurring malfunctions involving the electrical system, driver-assistance/safety systems, transmission, braking system, door access sensors, and starting system. Specific issues include sudden braking events, erratic lane assist steering intervention, transmission slipping and gear slamming, intermittent loss of exterior door sensor function, failure of rear hatch access, repeated no-start conditions, dashboard warning messages, and random activation or malfunction of safety sensors. The vehicle and all affected components remain available for inspection upon request. These failures created significant safety risks to myself and others due to unpredictable braking, steering interference, drivability concerns, and the possibility of becoming stranded during interstate travel and adverse weather conditions. Some issues have been reproduced intermittently and documented through dealership service visits, vehicle logs, photographs, videos, and communications with Genesis Consumer Affairs; however, the dealership has indicated that certain conditions were difficult to duplicate consistently, particularly because many failures occur during wet, cold, snowy, or icy weather conditions not present during inspection periods. The vehicle has been inspected by Genesis dealerships, Genesis Consumer Affairs representatives, towing personnel, and is currently involved in a BBB AUTO LINE case. Prior to several failures, warning symptoms included dashboard alerts, abnormal braking sensations, transmission hesitation, intermittent warning lights, service notifications, sensor malfunctions, and inconsistent electrical behavior, which first began appearing at approximately 26,000–30,000 miles and progressively worsened over time.

This happened in an Enterprise rental car. Now I will be fighting against loss of rental and rental damages to car my insurance company provided because of a claim on my personal vehicle. I was driving northbound 270 merging onto westbound 64 in St. Louis, Mo, when the back windshield spontaneously exploded. I thought it was a gunshot, checked my body for damage; none found. Looked in my rear view mirror and saw the entire back windshield was completely cracked.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Driver assist systems, including lane keeping assist, forward collision avoidance/braking system, and related exterior sensor systems, are malfunctioning. The lane assist system has taken unintended control of steering, and the braking system has activated without cause. Yes, the vehicle is available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle has exhibited unintended braking and steering intervention during normal driving conditions. Most recently, the lane assist system abruptly jerked the steering wheel while passing a side road opening, forcing the vehicle into a curb and causing damage. These unpredictable actions create a high risk of collision, loss of vehicle control, or being struck by other vehicles, especially in active traffic conditions. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle was brought to the dealership for inspection; however, the issues were not reproduced during testing. Testing occurred under dry weather conditions, while the malfunctions primarily occur in wet, cold, snowy, or icy conditions. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by an authorized Genesis dealership service department. Genesis Consumer Affairs has been notified and is aware of the reported issues. No other third-party inspections have been performed at this time. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There have been intermittent warning messages & dashboard indicator lights related to driver assist and system functionality. These warnings have appeared inconsistently and not always at the time of the malfunction. The problems began after 30K mi and returning to NY.

This is my second GV70 I had a 2024 and now a 2025. They had to buy back my first car due to the exact same issue. I was assured that the new model which I bought a different Hyundai in between the two GV70’s. I have owed over 100 cars and I truly love the Genesis but the SUV is Totally Unsafe to drive with the cruise control. The cruise control will slam on or firmly apply the breaks for zero reason. You will be driving no one around at all and the breaks come on. I have been almost rear ended several times. This happened the very first day I drove the car on I75. It happens daily that I am on I75 so I now only use the cruise control when there is no traffic. On my way to Lexington it happened 5 times. But now it’s getting worse. This will eventually kill somebody. I have been very nice but once I got tired of waiting for the dealership to do something about it I went to Genesis directly and now the dealership refuses to let me come back due to my complaint. The dealership Genesis of West Knoxville refuses to fix the problem and Genesis told me to go to the BBB. . Well the BBB is not the answer if someone dies due to this very serious situation. PLEASE help before someone dies. I have had two different dealerships service department people tell me they seen this before and even my first Genesis rep said this is an issue now they all say they never said it. And Genesis even took my advocate away and gave me a new one that I had for months and months and within a few days the new one said Genesis sees no reason to go any further. Thanks in advance for your help. Ron Garrett 931-303-4882

I am writing to formally escalate a serious unresolved issue with my Genesis vehicle and the service experience I have received from Genesis of Huntington. My vehicle has experienced repeated and dangerous malfunctions despite multiple repair attempts. The most concerning issue is that the vehicle suddenly stops functioning properly while driving, accompanied by all dashboard warning lights flashing. In order to continue driving, I have had to turn the vehicle off and restart it. The vehicle has been brought back to the dealership multiple times for the same problem. Each time I was informed that the issue had been repaired and that parts had been replaced. However, the problem continues to occur even after these repairs. One of the most alarming incidents occurred while I was driving from Huntington back to Queens with my wife and newborn child in the car. The vehicle malfunctioned again, forcing me to stop and restart the car while on the road. This situation created a serious safety risk for my family. Additionally, the vehicle has been kept by the dealership for extended periods during repair attempts. As of my most recent interaction, the dealership had the vehicle for nearly two weeks during the third repair attempt for the same issue. Despite this significant amount of time, the problem remains unresolved. Compounding the issue is the lack of communication from the dealership. My attempts to contact the service department and management for updates have often gone unanswered, leaving me without information regarding the status of my vehicle. At this point, I have lost confidence in the reliability of the vehicle and the ability of the dealership to properly diagnose and repair the issue. I respectfully request immediate intervention from Genesis Motor America to review this matter. Given the repeated repair attempts for the same defect and the safety concerns involved, I ask that Genesis consider a permanent resolution.

The contact owns a 2025 Genesis GV70. The contact stated that while driving the vehicle, it failed to exceed 15 MPH. The vehicle was taken to the dealer, where the Integrated Charging Control Unit (ICCU) was replaced. Additionally, the contact stated that while driving on several occasions, the instrument panel unintendedly turned off. The failure had been occurring intermittently. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be diagnosed unless the failure occurred during the diagnostic test. The vehicle was not diagnosed or repaired. The contact learned online that another vehicle owner had experienced the same failure. The manufacturer was notified of the failure and informed that the report would be escalated to the correct department. The failure mileage was approximately 11,475.