GENESIS Complaints

The contact owned a 2021 Genesis GV80. The contact stated that the instrument cluster was inoperable. The vehicle was taken to the dealer, where it was diagnosed, and determined that the instrument cluster had failed and needed to be replaced at the owner's expense. The contact declined to pay for the repair. The vehicle was not repaired. Additionally, the contact stated that while driving 70 MPH at night, the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated that upon opening the front driver's side door, the contact noticed that there was smoke coming from under the vehicle. The contact walked to the front of the vehicle and noticed flames coming from under the hood, by the windshield connecting point. The fire was extinguished by the fire department, but there was no report filed. The police arrived at the scene but failed to file or to provide a police report to the contact. There was no reported injury. The contact stated that the vehicle burned to the ground. The dealer was contacted but no assistance was provided. The vehicle was towed to a tow yard, where it was deemed a total loss by the manufacturer. The contact stated that the manufacturer had previously advised that the vehicle would be towed to a third laboratory for analysis; however, the manufacturer had failed to do so and had sent field technicians, who took pictures of the burned vehicle instead. The manufacturer then informed the contact that no assistance would be provided because the manufacturer was not liable for the failure, per the technician's report. The contact inquired a copy of the report and was informed that the copy could not be provided because it was private data. Additionally, the manufacturer advised the contact that he would need to retain the vehicle to pursue the matter. The contact related the failure to NHTSA Campaign Number: 23V630000(Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 95,000.

I am writing to formally escalate a serious unresolved issue with my Genesis vehicle and the service experience I have received from Genesis of Huntington. My vehicle has experienced repeated and dangerous malfunctions despite multiple repair attempts. The most concerning issue is that the vehicle suddenly stops functioning properly while driving, accompanied by all dashboard warning lights flashing. In order to continue driving, I have had to turn the vehicle off and restart it. The vehicle has been brought back to the dealership multiple times for the same problem. Each time I was informed that the issue had been repaired and that parts had been replaced. However, the problem continues to occur even after these repairs. One of the most alarming incidents occurred while I was driving from Huntington back to Queens with my wife and newborn child in the car. The vehicle malfunctioned again, forcing me to stop and restart the car while on the road. This situation created a serious safety risk for my family. Additionally, the vehicle has been kept by the dealership for extended periods during repair attempts. As of my most recent interaction, the dealership had the vehicle for nearly two weeks during the third repair attempt for the same issue. Despite this significant amount of time, the problem remains unresolved. Compounding the issue is the lack of communication from the dealership. My attempts to contact the service department and management for updates have often gone unanswered, leaving me without information regarding the status of my vehicle. At this point, I have lost confidence in the reliability of the vehicle and the ability of the dealership to properly diagnose and repair the issue. I respectfully request immediate intervention from Genesis Motor America to review this matter. Given the repeated repair attempts for the same defect and the safety concerns involved, I ask that Genesis consider a permanent resolution.

I have not had no incident yet but my 2026 Genesis GV70 3.5 UNINTENDED ACCELERATION BY ITSELF. WHEN THE ENGINE IS COLD UPON STARTING THE VEHICLE ACCELERATE BY ITSELF. WHILE COASTING THE VEHCLE ACCELERATE, i ALMOST HIT THE GARAGE DOOR. A recall should be called on all 26 model GV SERIES. This should be looked at before someone gets injured. The service advisor informed me all 26 GV MODELS DOES THAT. Thank YOU FOR YOUR TIME. Mr. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car has been shaking between 65-75mph and sometimes around 40-50mph since 9/7/2024. Car has been at the dealer service center 7 times, more then 30 days to attempt to resolve the issue, but nothing has worked. The last service visit they replaced the front axle. the car still shakes. I'm nervous something is going to fly off or a bolt is going to come loose from the shaking. I don't feel safe driving the car, but i don't have money to purchase another car. Genesis is aware of this safety issue and refuses to take action. I have a letter stating they were going to buy the car back by 12/15/2025, but they changed there mind. I guess they want people to drive unsafe cars. Don't buy a Genesis, Hyundai, or Kia. They don't stand by there word or seem to care if it affects there bank account.

Twice my 4 year old grandson has had the foldable seats begin to fold while he was sitting in the chair. Once, while in his car seat and once while the car was parked in the garage while he sat in the rear seat. Both times were accidental. The first time he accidentally pushed the button reaching for a toy, the second time his shoe hit the button while he was climbing into the car to sit. Both I had to press the button reverse the folding option as the seat continued to fold despite the resistance from the chair the first time and again the second time as my grandson was seated while the folding rear seat continued to nearly crush him while folding down. There was a third time while loading groceries in the cargo area. A bag of groceries shifted and hit the button located in the trunk and began folding the chair.

My wife and I have both experienced intermittent power loss on the vehicle — specifically after stopping and restarting, such as at traffic signals. During these incidents, the car moves extremely slowly even with the accelerator fully pressed, before eventually resuming normal acceleration. This has happened 3–4 times between us, and on one occasion, the car nearly stalled in the middle of an intersection, which was genuinely frightening. I brought the vehicle to Genesis of Charlotte in mid-January 2026 for diagnosis. After multiple checks, the service team was unable to identify any issues and advised me to take the car back. When I asked whether they had checked with Genesis for any known reports of this issue, the service manager told me, "That's not how we work — we diagnose by ourselves." I was surprised by this response, as I have since found this issue reported by other GV60 owners online (including on community forums), suggesting it may be a broader, known concern.

PARKING VEHICLE AT 5MPH BRAKES DID NOT WORK, AND CAR SHOT FORWARD-HIT STEEL POST.

The car was purchased on [XXX]. On [XXX]—only six days after purchasing the car—it failed to accelerate through an intersection while turning left in front of oncoming cars. Less than a week later, on [XXX], the car again failed to accelerate as it slowed down entering a rotary on [XXX] . The same thing happened again on [XXX] as it was driven out of the Savannah Bend Marina, turning left onto [XXX] , and yet again on [XXX] while driving around a traffic circle on [XXX] . On [XXX], the car once again failed to accelerate when attempting to clear an intersection on [XXX] Pooler, a Savannah suburb. On [XXX], after starting the car in the garage, it obviously had a problem running while idling. Backing out of the carport and pulling out onto the street, it barely responded. Even after the accelerator was practically floored, the car would go only about 35 miles per hour. On [XXX], the car yet again delayed in accelerating while turning left onto [XXX] from [XXX] . As it turned left and the accelerator was pressed down, the car slowly inched forward for a few seconds before finally accelerating and clearing the intersection, barely averting a collision with oncoming traffic. The dealership has had multiple attempts to repair the defect, but it has been unable to locate or remedy the defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

About every 45 days the car will not turn off. Safety items like the rear view camera will not work. The main viewing screen will go dead. I called the dealership. They said this was a common problem with my car. The only fix is to attempt a full system reboot with a paper clip. This has now happened three times to me. Once the car started without me pushing the start button. Twice while I was driving.

Vehicle is experiencing sudden loss of drive power without warning. There is no error code, nor dashboard indicator (check Eng, etc.). It suddenly just loses power - engine still running. This loss of motive-power safety condition is identical to the fuel pump cavitation issue, consistent with the NHTSA recall 23V630000. My VIN is currently not on the recall, but was manufactured exactly in the mid- range of the June - Dec 2021 production, that has had the recall. Built in the August-Sept 2021 timeframe. Currently in the shop for troubleshooting. Can provide repair invoice at a later date. I think this issue is larger than the recall suggests.