GENESIS Complaints

Due to icy roads, the Genesis slid into a curb at a slow rate of speed. The vehicle did not go up on to the curb and the speed was very slow. There were scratches on the wheel, but no other body damage or contact. Four airbags violently deployed in a spectacular overreaction which could have caused injury. I am concerned for public safety. The auto manufacturer refuses to respond to me.

On December 1, 2025 the car gave a series of messages on the screen indicating that there was an issue with the electrical system. I was within a mile of home and so drove home because it was operating normally at first. Driving home the car went into a limp mode and could only go very slowly 15-20 mph probably). The car was towed from my house on 12/1/2025. The issue turned out to be a bad Integrated Charging Control Unit (ICCU). The car was fixed on 12/16/2025. I just wanted to make sure this failure was counted .

The contact owns a 2026 Genesis GV70. The contact stated that while driving approximately 35-40 MPH after charging the vehicle, an unknown warning light was illuminated. The vehicle automatically called Genesis Connected Services, which advised the contact to tow the vehicle to the dealer for a diagnostic test. The contact was able to drive to the residence. The Mobile App displayed Diagnostic Trouble Codes: P1AA700 and P1AAF00 for the electric battery management system. The vehicle was towed to the dealer, where it was determined that the battery management system needed to be replaced. The dealer informed the contact that the repair was pending approval. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,889.

Water enters headlamp assembly causing a he assembly to fail. Failed assembly ruins control module. Ruined control module disables multiple safety features (7 errors code show upon failure). Root cause is a faulty seal from original manufacturing. Manufacturer has corrected the faulty seal but did not issue safety recall leaving owners with defective and unsafe equipment as well as hefty repair bills.

On March 1, 2026, while driving at normal roadway speed on a double yellow-lined road, my 2024 Genesis GV60 Advance displayed a "Check Electric Vehicle System" warning. With less than one minute of the warning appearing, the vehicle lost propulsion and rolled to a stop. I was able to steer into a parking lot, but I was stranded miles from home. There was minimal advance warning before complete loss of drive power. The vehicle could not be driven and required towing. The vehicle previously had the ICCU recall campaign marked as complete on January 3, 2025. Despite that prior recall remedy, the vehicle experienced sudden loss of propulsion. The vehicle is currently at the dealership for diagnosis and repair. The dealership has indicated extended diagnostic time and that related parts are on backorder. I am filing this compliant because sudden propulsion loss with little warning presents a significant safety risk to both occupants and surrounding traffic.

The contact owns a 2022 Genesis G70. The contact stated while driving at various speeds, the vehicle hesitated to maintain automotive power while the accelerator pedal was depressed. No warning light was illuminated. In addition, the vehicle failed to exceed 45 MPH occasionally and went into LIMP Mode. The vehicle was restarted as a temporary fix. The vehicle was taken to a local dealer, where it was diagnosed; however, the failure was not duplicated. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

I am filing this formal complaint against Genesis Motor America (a division of Hyundai Motor America) for the repeated failure to repair my defective 2024 Genesis GV70. The vehicle has been a nightmare of safety hazards, financial ruin, and life degradation, with over 240 days out of service in 8 months. This saga began as a dream purchase, but quickly turned into a relentless horror story of mechanical and ADAS failures, dealer incompetence, and manufacturer indifference. The vehicle has been in the shop on six separate occasions under three (3) different dealers, with collective downtime exceeding 240 days, far surpassing Florida's Lemon Law thresholds (3+ repair attempts for the same defect or 15+ days out of service).

The ICCU failed again. This is the second failure and this failure occurred after the previous recalls were applied.

I purchased a used 2023 Genesis GV60 on [XXX] from a franchised Genesis dealer in New Jersey (Genesis of Wayne, Wayne, NJ). At the time of delivery, the vehicle had an open safety recall with an available remedy and it was not completed prior to sale/delivery. After purchase, Genesis’ official recall/campaign lookup for my VIN showed at least one open safety recall listed as “Incomplete.” The dealer had represented that recalls were addressed, but Genesis’ system continued to show the safety recall as open. Vehicle: 2023 Genesis GV60 VIN: [enter full VIN] Recall/Campaign information shown as open/incomplete: •Campaign/Recall 027G (NHTSA Recall No. 25V474000) – Instrument panel cluster display may go blank (software update). Status shown as incomplete at/after delivery. •[If applicable] Campaign/Recall 028G – [Windshield molding / other campaign], status shown as incomplete at/after delivery. I am submitting this report because the vehicle was delivered to a consumer with an open safety recall that had an available remedy, and the manufacturer’s own system indicated the recall remained incomplete. I can provide supporting documentation upon request (Genesis recall lookup screenshots showing “Incomplete,” dealer sale paperwork, and communications). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The high-pressure fuel pump failed, resulting in insufficient fuel delivery to the engine. This caused a significant loss of engine output, with the vehicle unable to accelerate beyond approximately 35 mph or stalling around 60 mph and exhibiting very slow acceleration. The lack of adequate power created unsafe driving conditions. I was nearly rear-ended while making a right turn and again while attempting to merge onto the interstate, as the vehicle could not accelerate as expected. There were no warning lights or prior indications of a problem on the dashboard. The issue first occurred on 2/21/2026, and I immediately stopped driving the vehicle. The vehicle has since been inspected by the Charlotte Genesis dealership, which diagnosed a high-pressure fuel pump failure.