GENESIS Complaints
View complaints related to GENESIS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2019 GENESIS G90- monroe, NJ
the electrical system failed on four separate occasions. Once in heavy traffic on Route 130, NJ; anther with a young grandchild in the car. I am afraid to drive it
Source: NHTSA WEB SITE -
2025 GENESIS GV70- Teaneck, NJ
The contact owns a 2025 Genesis GV70. The contact stated that while driving the vehicle, it failed to exceed 15 MPH. The vehicle was taken to the dealer, where the Integrated Charging Control Unit (ICCU) was replaced. Additionally, the contact stated that while driving on several occasions, the instrument panel unintendedly turned off. The failure had been occurring intermittently. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be diagnosed unless the failure occurred during the diagnostic test. The vehicle was not diagnosed or repaired. The contact learned online that another vehicle owner had experienced the same failure. The manufacturer was notified of the failure and informed that the report would be escalated to the correct department. The failure mileage was approximately 11,475.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2023 GENESIS GV70- Naperville, IL
The contact owns a 2023 Genesis GV70 equipped with Michelin Tires, Tire Line: Primacy Tour, Tire Size: 255/40/R21, DOT Number: (N/A). While driving approximately 70 MPH, the vehicle started violently swerving from right to left, nearly causing a crash into a concrete median. The driver was able to regain control of the vehicle and safely drove to the residence. A tow truck driver was called to the residence and discovered that the rear driver’s side tire had extensive tread separation. The vehicle was towed to the local dealer, who determined that the rear driver’s side strut, brake line, fuel filler neck, inner fender, parking brake wiring harness, and rear driver’s side brake line were damaged during the failure and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 11,900.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2021 GENESIS G70- Mentor, OH
2021 Genesis G70 engine shutting off at stops, often linked to the Idle Stop and Go (ISG) system or, in some cases, unexpected stalls. Possibly the automatic transmission's calibration leading to rough stops, or needing to restart the car if the ISG fails to restart the engine upon releasing the brake. 2.24.26:The vehicle stopped running and would not restart a busy intersection which involves my safety and other drivers. This has happened a couple times and I have replaced the fob batteries several times just in case that was the problem. It has not been inspected because it was just involved in another incident yesterday and I have been only making it to work as I am afraid to drive it. The warning came up on the dash after the car shut off. The vehicle can be picked up and inspected at any time. I do not have another vehicle or rental option.
Source: NHTSA WEB SITE -
2021 GENESIS G70- Mentor, OH
Summary of Reported Behaviors Lurching: Commonly reported, often deemed a software/adaptive issue. Brake Issues: Commonly reported, often attributed to pad-to-rotor deposits, or in some cases, the recalled ABS module. I started my car in my work parking lot. When I put into Drive the car lurched forward aggressively. I immediately applied the brakes and they pulsated but did not stop the car. My car continued moving forward across the parking lot and right over a large railroad tie. I am very afraid of driving the car. If someone were coming across the driveway they would have hit me or if someone was walking to their car I could have hit them. I have not driven the car again since the incident so no one has inspected the vehicle. The front collision warning started coming on the day before. I did not notice it on during this incident. This car is only 5 years old and I am now terrified to drive it!
Source: NHTSA WEB SITE -
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2020 GENESIS G70- Souderton, PA
On 2/17/2026 I was driving from my home to a fast food restaurant one mile away from my home. After picking up the food I dropped the food off about 3 miles down the road to my family member at their work and drove the 3.3 miles back from my family members work to my home. I arrived at my home and was walking into the house around 12:30 pm my car was off and locked. During my drive the car performed completely fine, there was no codes, no noises, no smells, the car drove how i would describe as intended. But at around 12:45 my neighbors were banging and ringing my doorbell to tell me that my car was on fire. I proceeded to escort my aunt and my grandmother out of the home as i watched my car continue to smoke and watched the flames continue to rise. Once removed from the home i called 911 who took my information down and informed me that a similar call was received a new minutes before and that fire, police and EMS were on the way. I watched as the car completely engulfed in flames and the fire department worked to put the fire out. The car is completely lost and resulted in damages to my garage and my other car parked next to it. I know previous genesis models have had recalls for issues in the engine bay that could result in fires. I do not see a recall for my vehicle but given the unexplainable cause of the fire at this time, believe it may be beneficial to submit a report.
Source: NHTSA WEB SITE -
2023 GENESIS G80- Woodstock, IL
Description of Incident: The car was sold with a passenger-front Dunlop tire that suffered a critical structural failure where the tread rubber completely wore away, leaving the internal metal cords and plies exposed (visual evidence attached). I was unknowingly operating the vehicle in this hazardous condition for 136 miles of highway and local driving until the defect was fully identified on February 14th. Component Availability: The tire was removed from the vehicle on February 14th by an independent service center during the emergency purchase of four new tires. While the physical tire was left for disposal at the service center, high-resolution photographs of the failure are available and attached to this report for inspection. Safety Risk: The vehicle was sold in an unsafe and illegal condition (IL Vehicle Code 625 ILCS 5/12-405). The exposed structural metal plies created an imminent risk of a high-speed blowout or catastrophic tread separation, endangering both the occupants of my vehicle and other motorists. Confirmation/Inspection: The problem was confirmed by a certified technician at an independent service center on February 14th, who identified the tire as unfit for service. The selling dealer (Jidd Motors) was notified of a defect on February 6th but refused to replace the tire. This incident has also been reported to the Illinois Attorney General and the Illinois Secretary of State Police (Dealer Operations). Warning Symptoms: There were no warning lamps, TPMS messages, or symptoms prior to the physical discovery of the exposed metal. The tire maintained air pressure despite the severe structural compromise.
Source: NHTSA WEB SITE -
2024 GENESIS GV70- Snoqualmie, WA
I was entering a highway when my vehicle lost the ability to accelerate. Complete loss of acceleration, audible and visual notifications on my dashboard that were difficult to read as I was dealing with a dangerous situation. I was fortunate that there was a pull out immediately ahead and no traffic that allowed me to quickly get to safety. Had I been further up the highway or on a freeway, my life and that of drivers around me would have been in imminent danger as this was sudden and unexpected. After I pulled out, my vehicle dashboard contained a message that read: Stop vehicle and check power supply. My vehicle's app presents two "Attention Needed" notifications: 1) CHASSIS DTC C160C87 and 2) CHASSIS DTC P1A9096. My vehicle is only 2 years old and had all recommended recalls and maintenance checked prior to this event.
Source: NHTSA WEB SITE -
2023 GENESIS GV70- Broomfield, CO
My car exhibited a random loss of power which led to dangerous driving conditions. At times, when I wanted to accelerate to pass a vehicle on a two lane highway, I would enter the left lane to pass a vehicle and had zero acceleration which left me in a vulnerable position relative to oncoming traffic. Other times, the vehicle would not accelerate from a stop, rev to high RPMs and not shift out of 3rd gear without manual intervention. Another time, I was accelerating to make a lane change and the vehicle lagged, nearly causing a rear end collision by the vehicle behind me. There were no warning indications whatsoever on the dash, but I my OBD-II code reader indicated "P26CB00". When I researched this, I took my car into the dealer. The were able to replicate the problem and informed me that my vehicle had a punctured intercooler radiator which was caused by a road hazard and therefore would not be covered under warranty. After my inspection, I noticed a design flaw in the lower portion of the grill which allowed objects to impact the lower radiator without any protection whatsoever. Apparently, this leak caused my car's turbo system to not engage which is why there was a random loss of power. The repair of the radiator and water pump (which they said had failed because it ran dry) was over $2500. The dealer told me that they had had another Genesis GV70 with the same issue the prior week but that all cars have some unresolved problem or another. Based on my experience, this was a serious safety issue and so I also reached out to Genesis Corporate on 2/12/26 and they assigned it case #42240745. I have not heard back from them as of yet. Several people have posted about the issue on GV70 internet forums: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA WEB SITE -
2020 GENESIS G80- MONROE TOWNSHIP, NJ
UNKNOWN AIR CONDITIONER WORKS WELL FOR ABOUT 1 HOUR, THEN SUDDENLY THERE'S A FUNNY NOISE AND THE HEAT COMES OUT INSTEAD OF COLD AIR. WE HAVE INFORMED GENESIS DEALER ABOUT THE PROBLEM, BUT THEY SAID IT WOULD NOT BE COVERED UNDER WARRANTY. WE HAVE SEEN MULTIPLE REPORTS OF THIS ISSUE BUT GENESIS HAS NOT ISSUED A RECALL FOR THIS POTENTIALLY DANGEROUS AND HAZARDOUS PROBLEM.
Source: NHTSA WEB SITE