GENESIS Complaints

I purchased a 2026 Genesis GV70 3.5T Sport Prestige (Certified Pre-Owned) on August 26, 2025, with ~100 miles on the odometer. At around 475 miles, the climate control screen went completely dark, rendering the HVAC and seat heating/cooling systems inaccessible via the center stack. While some touch-sensitive functions remain partially active (e.g., seat heater turned on and could not be turned off; AUTO and SYNC lights blink), no display is visible, making the system unusable. This poses a driver safety hazard—especially in foggy or cold conditions when defrost or rapid cabin adjustments are needed—and causes distraction and discomfort during operation, hot seats in the summer and cannot turn off. The vehicle was dropped off at the dealer (Genesis of Cary, NC) on September 11 and remains out of service awaiting a replacement screen (ETA September 24). I was told this was the first time the dealership had seen this issue. Though covered under warranty, the failure occurred in the first two weeks of ownership resulting in extended downtime. I’ve now driven a loaner longer than my own vehicle. Having evaluated 2023–2026 GV70 models and currently driving a 2024 GV70 loaner with 14,000+ miles, I’ve seen three different cockpit versions. From my background in human-machine interfaces (HMIs), it’s apparent Genesis is rapidly iterating critical driver-facing digital systems—climate, cluster, infotainment—without sufficient real-world stability testing. According to forums, there are systemic quality issues with this brand. This 27” display is no longer just infotainment—it governs key driving functions. Its failure affects safety. NHTSA should monitor this trend to ensure these systems are reliable, redundant, and repairable before analog backups are removed. Consumers are making substantial financial investments in vehicles where essential systems fail within days. This undermines safety, trust, and confidence in a growing number of vehicles on the road.

The lane departure warnings on this car are so frequent, sensitive, loud and intrusive that it becomes necessary to turn them off therefore negating the safety provided by such warnings. I’d much prefer to use the features but must turn them off. Frequency of warnings is not affected by seating position, head position, etc. Warnings occur inappropiately. Eyes correctly on the road and in proper driving position and the warnings still occur.

Vehicle: 2022 Genesis G70 Mileage at failure: ~46,000 miles Description of problem: While driving, my vehicle suddenly lost power and became unable to accelerate properly. I was nearly struck by a truck because the car lost all motive power in traffic without warning. This is extremely dangerous and could have caused a serious accident. The vehicle had already received the fuel pump recall repair in December 2024 Despite this, in September 2025 the vehicle required replacement of the fuel injectors under warranty due to failure. Safety concern: A car with only ~46,000 miles should not experience fuel system failures of this magnitude. Having both a recall repair and injector failure at such low mileage raises concerns about widespread defects in the Genesis G70 fuel system. Action requested: I am requesting NHTSA to investigate repeated fuel system failures (fuel pump and injectors) in 2022 Genesis G70 vehicles. These failures create a significant risk of crashes due to sudden stalling or loss of power.

While driving the engine simply stops and won't restart. When this happens, the key fob won't lock the car or unlock the trunk. The trunk opening button won't open the trunk. It just flashes the parking light and gives a sound.

I am the owner of a 2023 Genesis GV80 and have experienced a recurring issue with the vehicle’s windshield. I have owned the vehicle for nearly three years and, in that time, have spent more days driving with a cracked windshield than without. Even the smallest of impacts, such as minor stone chips, immediately expand into large cracks, leaving no opportunity for a standard resin repair through companies like Safelite. To date, I have gone through three new windshields, all replaced with factory OEM glass and professionally installed by a reputable auto glass repair company in Portage, Michigan that specializes in high-end vehicles. Despite this, the problem persists. This ongoing defect presents a consistent safety concern and raises serious questions about the durability and quality of the windshield. Further, Genesis community discussion boards reflect that many other owners are experiencing this exact same issue. I believe the glass to be very weak and poses a significant danger if an impact other than a small stone was present. The photos attached is of the third windshield currently on the vehicle. Replacing it would mean a fourth windshield. It currently received a stone roughly 2200 miles after the previous windshield was replaced. The current windshield has 3 cracks (all separate incidents) in it since July!!! I do not live down a dirt road. Most of the vehicle miles are done on the highway. I do not drive behind semis or put myself in situations that would increase the odds of my vehicle getting struck by a flying stone. I have paid thousands in windshield replacements and PPF film to protect my vehicle.

The chrome trim strip above the windshield flew off while driving. This poses a safety hazard for anyone driving behind a GV60 and unfortunately this issue seems to be very widespread (examples: [XXX] ). Genesis refused to fix the issue for me despite being under warranty, so I suspect they are doing the same for other owners despite the safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We (wife and I) are the owner of a 2022 Genesis GV70. The vehicle has had multiple dangerous incidents affecting steering and driver control. Most recent event (dated 9/11/25): While driving at ~30 mph on city streets, an alarm sounded, the steering suddenly became very stiff, and the word “Emergency” appeared on the dashboard. This condition lasted briefly but made steering extremely difficult. Prior events (approx. six over the past two years): While driving at highway speeds, the vehicle has suddenly begun to swerve side to side with an alarm sounding — even though the lane assist feature was turned off. These incidents occur randomly, without warning, and cannot be reproduced on demand. Each time, she had to fight the steering to maintain control. Dealer inspection: The vehicle was taken to the Genesis dealership after earlier incidents. They found no diagnostic codes and offered no explanation or repair. Safety Concern: This vehicle appears to have a serious safety defect affecting steering control and stability. The unpredictable loss of normal steering or sudden emergency intervention poses a high risk of an accident. I request that NHTSA investigate this issue to determine whether it is part of a wider defect requiring recall or corrective action.

The contact owns a 2022 Genesis G70. The contact stated that there was condensation in the headlamps. The vehicle was taken to the dealer, who placed silica bags in the headlamps to absorb the condensation. The contact was informed that the headlamps needed to be replaced; however, the repair was not covered under warranty due to headlamp cracks along the seams. The contact related the failure to Technical Service Bulletin: 23-BD-002G (Information for Lamp Condensation); however, the vehicle was not covered under the TSB. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,000.

2021 gv80. Drivers side headlight failed while on vacation. Had newly formed condensation in headlight and must have shorted it had to drive back home with no turning signal and no headlight. Had the shop look at it when I got home and confirmed the unit was bad. Dealer is charging around 2,500-3,000.00 for headlight replacement

The contact owns a 2022 Genesis G70. The contact stated that there was condensation inside the passenger’s side headlight assembly after washing the vehicle. The contact stated there was a crack formed on the inside of the upper and lower headlight assembly. The vehicle was taken to a local dealer, and the headlight assembly was replaced. The vehicle was repaired. Recently, the contact noticed condensation on the inside of the driver's side headlight assembly. The contact saw two small cracks in the center of the upper and lower headlight assemblies. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 32,000.