GENESIS Complaints

I'd like to note that I've seen a large amount of 2019 Genesis G70 RWD drivers make the same complaint as myself, the VSS completely and suddenly just stopped working. No heavy or hazardous driving to report. The VSS ties into the ABS, forward collision, and blind-spot safety cameras making them all inoperable.

Both of my front headlights get condensation to the point of droplets every time it rains, or I go through the car wash. My car is a 2024. Genesis has implied that it is "normal" after I contacted my dealer in Richmond, Virginia. I am retired, so I don't usually drive a night. Would having fogged out lens degrade the performance of my headlights? I'm [XXX] and owned many cars. This is the first brand new car that has had this issue. It should be noted that the lens do clear up after the sun hits them for a few days. My car is not garaged so it is exposed to the rain. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Genesis GV80. The contact stated that while the vehicle was parked, the horn independently activated. The contact stated that the failure had occurred several times. In addition, the driver's side door had to be unlocked, and additional tasks were performed to disable the horn. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact believed that the failure was due to the rear seat sensor. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 40,000.

I have had my GV80 prestige since 2021. Recently the headlights started developing moisture in them. I found out this is an issue with a lot of the genesis. The lights are poorly designed causing water to flow down through the headlights into the light module which makes all the lights on that side of the vehicle inoperable. The vehicle will not pass safety inspection. Currently Genesis advertise that they are out of stock on the drivers side light. So you will be without a vehicle until they make more. My car is currently sitting at the Genesis dealership waiting on parts. This has happened to a lot of genesis owners. Should be a recall item, but it’s not. I

I purchased this vehicle new from the dealer. At approximately 8500 miles a noise developed with the steering. It was a low pitched hum. I have taken the vehicle to the dealer a total of 3 times to repair the issue. They have performed the TSB work 3 times and it has not resolved the issue. I just picked up the vehicle for the 3rd time from the dealer and they say that there is nothing more at this point. They know it's an issue and since it involves the steering it's a safety issue.

Seal on headlight and turn signal failed during a rainy day letting Condensation into assembly and burned out unit. Dealer verified the issue and wants $4200 for the part plus labour and taxes. Many complaints online about same problem. 0

Dealership refuses to make repair to fuel pump under recall and emailed me as follows: Cause of failure is the fuel pressure regulator in the high pressure fuel pump, the vehicle is setting DTC P0091, the vehicle does have an open campaign for inspection of DTC P0088 and if the vehicle does have P0088 it calls for replacement of the high pressure fuel pump. However since the vehicle is not setting DTC P0088 I cannot warranty under campaign 24-01-076G

The 12 volt battery does not recharge resulting in the car going dead. All instruments are blank. The car has been in the dealer's service department since April 28 and they not been able to fix the problem.

- The shifter inhibitor switch (also known as gear position sensor or range sensor) malfunctioned, triggering a check engine light and causing a warning message on the dashboard indicating “Shifter Malfunction.” Yes, the component is still installed and available for inspection upon request. - The malfunction may cause the vehicle to fail to recognize or shift properly between gears, increasing the risk of sudden loss of drive, inability to shift out of park, or unexpected behavior during driving or parking. This creates a potential safety hazard, especially in traffic or on inclines. - Yes, the issue was diagnosed and confirmed by a Genesis dealership, which recommended replacing the shifter inhibitor switch to resolve the problem. - No, the vehicle has not been inspected by the manufacturer, police, or insurance representatives at this time. Only the dealership has performed diagnostic work. - Yes, the check engine light appeared along with an on-screen warning that read “Shifter Malfunction.” These symptoms appeared and prompted the inspection.

I was driving at 65 mph (legal speed limit on Express Lanes) and entire front console went black. I was on Bluetooth call which dropped. I could not see speedometer or any of the gauges on the dashboard and could not see any of the radio/entertainment options. Everything was jet black. I pulled over at the first exit, turned off the engine and restarted the car. The services slowly reloaded and were restored. The next day the console began to blink but did not go out entirely. I went to the closest Genesis dealership and spoke to a technician. She said that other Genesis models are having similar issues and this has triggered a safety recall. She said that my Genesis 2025 GV-80 is not covered by the safety recall and said that the dealer will have to keep the car for an indefinite period of time and try to replicate the issue. She said without a recall, they cannot replace the malfunctioning parts. Genesis dealership will not be able to schedule my car for maintenance until late August. I do not feel safe driving my vehicle.