GENESIS Complaints

I experienced a significant safety issue while operating my vehicle. After initiating a turn, the vehicle's acceleration defaulted, causing it to reach speeds of 60 mph in just a few seconds. This rapid increase in speed resulted in the loss of control, leading the vehicle to crash into a guardrail. The incident raised serious concerns about the vehicle’s safety features, including the effectiveness of the acceleration system, braking mechanisms, and stability control. I recommend that the National Highway Traffic Safety Administration (NHTSA) investigate this issue to prevent future accidents and ensure better safety.

Rear left door lock actuator has failed. Door will not open from inside or outside. There is no emergency release of any kind. This is a major safety concern as in the event of an accident occupants could be stuck inside the vehicle. This is a known issue with this model as well as several Hyundai/Kia models

Large crack in windshield and also the side lite window without any impact from stone or road

Vehicle experienced water intrusion through sunroof drainage system during rainfall, causing saturation of interior components and electrical malfunctions. Water accumulated in cup holders, dashboard areas, and saturated headliner materials. Following water exposure, vehicle developed multiple safety-critical electrical failures including: false forward collision avoidance system activation causing unexpected emergency braking with no obstruction present, and improper auto start/stop system engagement during low-speed driving causing vehicle to jerk and stall while in motion. Despite reporting this safety issue immediately, manufacturer Genesis Motor America failed to disclose that this was a known defect covered under Technical Service Bulletin 24-BD-008G. Customer service representatives did not mention existing TSB and refused emergency service appointments, forcing 2-month wait for service scheduling despite life-threatening electrical malfunctions. Customer had to independently discover TSB documentation through research. Only after customer escalated with TSB evidence did Genesis authorize repair. Dealer confirmed drainage system failure and completed repairs per TSB guidelines that manufacturer should have immediately referenced. Genesis's failure to disclose known safety defect and refusal of emergency service created extended exposure to dangerous electrical malfunctions that could result in accidents.

Windshield cracked for no apparent reason. The weather was extremely hot and the vehicle was in a garage.

The AC system on this car, and seems series of years is widely known to have major issue, as is the case with mine. I'm having issues with the dealer telling me the car is out of warranty 35k miles, 2019 year. Based on researching and talking with other owners they are also having similar issues, AC not cooling well, hot on some vents, works for a time period then stops, etc.

CAR COME OUT OF ALLIGNMENT CAUSE ECCESIVE WEAR ON INSIDE OF REAR TIRES. CAUSED BLOWOUT ON THE INTERSTATE THAT ALMOST CAUSED AN ACCIDENT. BLOWOUT THEN CAUSED DAMAGE TO WHEEL SENSOR THAT CAUSED CAR TO LOOSE POWER STEERING. REPAIR COST IS ESTIMATED A $9000.00 REPAIR. I GET OIL CHANGE & SERVICE INSPECTION BY GENISIS HAD ALIGNEMENT DONE BY DEALERSHIP AND & REPLACED TIRES 2 TIMES BEFORE BLOWOUT. MAJOR SAFETY CONCERN

Been dealing with fogged up headlights from the time I bought my 2022 Genesis gv70 new. I've had at least 4 headlights replaced including recently, June 2025. My warrenty is about up and I was told by the dealership that I would be on my own after this. Problem is obviously not resolved. Lighting is a big safety issue. This should be a recall with a fix in place not a stop gap.

While driving on [XXX] from Houston to the San Antonio area, I heard a loud pop and a crack appeared on my top drivers side windshield. I was not behind any trucks or close behind any cars as traffic was light. There was no lose gravel and I did not hear or see a rock or other incoming object. The crack immediately spread to more than 6 inches, and over 12 inches by the time I arrived at my destination. There was/is no small starburst from which the crack spread as is usual when rock or pebble hits a windshield. It appears as if the windshield just split. I have gone online and found many similar complaints for this model car, some having to replace windshields multiple times over a short period, both with OEM and after market windshields, with the dealership replacements and third parties like Safelite. I think this is a design issue causing stress breaks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Component that failed: Driver-side mirror actuator on my 2019 Genesis G70 3.3T (power-folding, auto-dimming mirror). It intermittently malfunctions by tilting completely up or down without input, making it impossible to see out of the mirror while driving. Safety risk: Yes — this defect significantly compromises visibility on the driver’s side, especially when changing lanes or merging. It has nearly caused multiple accidents due to blind spot obstruction. Reproduction/confirmation: Yes — the issue was originally diagnosed and repaired under warranty by Genesis of Cumming in July 2023. The exact same issue has recurred. Genesis of Gwinnett has confirmed the mirror needs replacement but refuses coverage. Inspection: The vehicle has been inspected by multiple Genesis dealerships and was referred from Classic Collision (where mirror was replaced during accident repair). All agree the part is malfunctioning again, but Genesis Motor America has refused further assistance. Warning lamps/messages: There were no warning lights, but the failure presents physically as the mirror moving on its own without any driver input and staying locked in an unusable position until manually readjusted — sometimes repeatedly during the same drive. Assessment: This is a safety-critical failure that Genesis previously repaired under warranty and has now refused to take responsibility for. The issue affects visibility and endangers both the driver and others on the road.