GENESIS Complaints

on Thursday 10/24/2024 I went to use my car which was parked in my garage and although the car was unlocked none of the doors would open. The car was completely dead and I had used it just several days before. Nothing would open doors, trunk no response from the key fob. A tow truck had to be called and the truck dragged the car out of the garage and placed dolly wheels on the front and towed from the rear to a Genesis dealer. My concern this electrical problem locked the car if a child was in the rear the only way to get the child out would be to break a window and then entry through the broken window as well as exit. The included metal key would not open the door and no access to the trunk or under the hood. The doors are electronic and power operated

The contact owns a 2024 Genesis G80. The contact stated while driving at undisclosed speeds, the passenger’s side rear corner blind spot sensor intermittently became inoperable. The contact was unaware of any warning lights being illuminated. The vehicle was taken to the local dealer to be diagnosed, and it was determined that the radar detector was the cause of the failure. The vehicle was not repaired. The vehicle was taken to another local dealer, Genesis of Merrillville, (1000 81st Ave., Suite 100, Merrillville, IN 46410); who determined there were unknown parameters causing the failure. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was unknown.

The contact owns a 2022 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V528000 (Fuel System, Gasoline). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Freon is slowly to leaking causing air conditioner to blow hot air. Genesis has confirm level has drop significantly every summer but unable to identify leak or fix the issue. This is an environmental and health hazard.

AC stops running during very hot days, air flow stops and heat inside the car gets dangerously high. There are multiple complaints about this in a Genesis blog, and dealers are unable to reproduce the problem to find the problem. I contacted Genesis America and they cannot do anything because service technicians are unable to diagnose the problem. Genesis MUST do something about this. I can provide snapshots of the blog with the multiple complaints. This started sometime in the 2023 summer.

Started car. Would not accelerate past 30-40 miles an hour even when I pressed the Gas Pedal to the floor. I pulled over and turned the car off. On restart it seems to be fine. The Genesis GV 70 forum is replete with owners having the same issue. This is a 2022 with less than 25,000 miles on the Odometer. There are not many of these cars on the road and probably many owners are unaware that this seems to be a recurring issue on many of these models. I implore the NHTSA to look into this matter quickly before fatal accidents , if they haven’t occurred already, happen.

The contact owns a 2019 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V528000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I purchased this vehicle brand new in July 2023. By Jan 2024, it was already having major issues. The 2 major issues with this vehicle are 1) it had an engine misfire ( thus engine and fuel system issues) that cut the power to the vehicle and made it dangerous to drive and thus had to be in at the Genesis dealer service center 3 times (Jan, April and May 2024). The 2nd problem is electrical. On Oct 1st, 2024 the brake lights wouldn't turn off at all despite several troubleshooting attempts. That electrical problem drained the battery and after the car was jump started, after I started to drive, then the car cold died in the middle of the road. I had my 10 day old newborn in the car and I had to get out and stop cars that were driving towards me. Attached is the repair invoice for the engine misfire earlier this year and the car is currently at the repair facility for the electrical problem so no invoice has been generated yet.

After speaking to the Genesis dealerships closest to my residence, it was made aware to me that the recall part in question, the High-Pressure Fuel Pump, will not be able to be repaired in a timely manner due to the parts not being in stock and that the dealerships I contacted would not be able to provide service for these repairs until November 2024 (If the part is in stock at the time). The dealerships were not able to confirm when the parts would be back in stock but, regardless, they would not be able to perform services for this recall until November 2024. I am aware of the safety issues that this part has if not remedied in a timely manner so, I would like to ensure a quick resolution (Buy Back) can be completed. My vehicle has started stalling at moments of operating the vehicle and has had poor engine performance creating moments of sluggish acceleration. I have also experienced some delays in my engine starting on occasion. I feel as though this jeopardizes the safety and well being of me and anyone else who rides in my vehicle as any more wear and damage to this part could result in total engine failure leaving me without an operational vehicle and, possibly, creating an accident mid drive. I have contacted the following dealerships who both expressed that the parts for this recall are on back order and could not confirm when they would be back in stock along with the fact that they would not be able to provide service on said recall until November of 2024. Earnhardt Genesis of Gilbert - 3252 Auto Way, Gilbert, AZ 85297; (480) 517-5222 Genesis of Scottsdale - 15345 N Scottsdale Rd K-150, Scottsdale, AZ 85254; (480) 582-4443

I have been getting a number of safety warning lights since about 6 months after buying this car. It is new, under warranty and I am first owner. They were intermittent initially, but have become increasingly frequent and are now associated with a constant warning ping. I have taken the car to FitzGerald Genesis in Clearwater Florida 7 times for this problem. They can reproduce it (and have the codes) but they can not fix it (I took it to Crown Genesis of St. Pete twice for this problem) Genesis has not been interested in repurchasing this car under the lemon law - but offered me 2 car payments to sign a release of liability which I declined. They then called and asked if I could bring the car back for an 8th (really 10th) attempt to fix. They are aware that the safety features are not working (including Adaptive cruise control, lane sensing, forward collision detection, stability control among others) I am in Maine for the summer - but I arranged for a neighbor to drive the car to them. It was in an accident. I am offended that Genesis would ask anyone to drive that car in this unsafe condition. Fortunately, no one was hurt.