GENESIS Complaints

The contact owns a 2019 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V528000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The contact owns a 2018 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2022 Genesis GV80. The contact stated that in November of 2023 while driving at 80 MPH with cruise control engaged and approaching another vehicle, the contact changed lanes and the vehicle automatically slowed down. The contact stated that while returning to the set speed, the warning lights except for the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that the battery was not maintaining enough voltage for the ECU and that the battery needed to be replaced. The battery was not replaced because the dealer did not have the battery in stock. The contact was informed that he could go to any Genesis dealer, and the battery would be replaced if it was in stock. The contact drove the vehicle to Houston, TX in December of 2023 and the failure reoccurred with the check engine warning light and other unknown warning lights illuminated. The dealer, Genesis of Spring (20440 Interstate 45 N, Spring, TX 77373) informed the contact that the battery did not need to be replaced but the ECU needed to be replaced. The contact stated that the ECU was replaced. The contact stated that on [XXX], while his wife was driving and had stopped the vehicle in the driveway, without warning all the side air bags and seat air bags deployed. The seat air bags located in the front driver side and passenger seats as well as the seat air bags in the rear driver seat and passenger seat. The frontal driver’s side and passenger’s side air bags had not deploy. The contact stated that the air bags warning light was not illuminated before or after the failure. The Insurance provider was contacted and had the vehicle towed to a USAA repair facility. The vehicle was inspected by a Genesis engineer at the repair facility. The manufacturer sent an email stating that no assistance would be offered as the air bags had not deployed due to a manufacturing defect. A case was opened with the manufacturer. The vehicle was not repaired. T

Genesis issued safety recall for all 2019 G70’s because the starter solenoid could be contaminated with water resulting in a potential risk for an engine compartment fire ( letter received from Genesis Motor America LLC. 8-1-24 ). Currently the solenoid replacement part for Genesis recall # 018G is not available @ any US dealerships; thus, requiring placing an order for said part. This represents a profound lack of timely customer service and is an ongoing problem with Genesis parts supply chain.

Complete power outage when parking the car, after pressing the power button. Car did not go through shutoff mode. Parking brake was not engaged, so car would roll if foot brake was released. Could not restart vehicle, and no electrical switches worked. Doors would not unlock, rear hatch wouldn't activate. Approximately 30 seconds later power came back on and dash showed red status for approximately 3 seconds. Then dash returned to normal status and car worked fine.

The contact owns a 2018 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Hi, I’m an Automotive technician writing on behalf of my Girlfriend. She drives a 2019 Genesis G70 2.0T. Her High pressure fuel pump failed Diagnosed by me. Throwing the Code P0088 which is a too high pressure in fuel rail system code. She was driving to work in the morning about last week and was on the highway when the car completely lost power and would not move at all on the Highway she takes to work. Fortunately she was able to get the car limped home safely and no one was hurt but after this I contacted Genesis about the open recall they have for the high pressure fuel pump and asked if they could help us out even though there was no remedy available yet according to them and we had no help. Case manager just told us basically we have to pay out of pocket and that Genesis will not reimburse us for this inconvenience. The bulletin they released regarding the Recall states if the car has a check engine light for the high pressure fuel pump that it would be replaced at no cost to the owner regardless of Warranty situations. But they refuse to help. That’s why I am writing this because my Girlfriend needs a working vehicle to get to work and safely. Genesis needs to own up because I should not have to pay over 1000$ out of pocket because of a manufacturer mistake.

I had just started the car and driven less than half a mile in a 35 MPH zone when the acceleration gave out. Vehicle would not go over 20 MPH, engine did not rev up when gas pedal depressed. I came to red light and stopped, turned off the car and turned it back on and issue seemed to clear. I google and have learned this model and year are being recalled for this issue and fuel pumps replaced, but my VIN does not show up as under the recall. I'm now afraid to drive my car.

Vehicle's high pressure fuel pump malfunctioned while driving causing the car's speed to decrease erratically causing a safety risk. The local Genesis dealer acknowledges that the high pressure fuel pump needs to be replaced and is the subject of a recall, but is requiring me to pay for the repair despite the recall notice stating that: ". . . THE HIGH-PRESSURE FUEL PUMP WILL ALSO BE REPLACED. THIS REMEDY WILL BE OFFERED AT NO COST TO OWNERS FOR ALL AFFECTED VEHICLES, REGARDLESS OF WHETHER THE AFFECTED VEHICLES ARE STILL COVERED UNDER HYUNDAI/GENESIS NEW VEHICLE LIMITED WARRANTY."