GENESIS Complaints

The vehicle is shutting down during regular routine driving. Stops in mid traffic with no warning. It is very dangerous and someone could be fatally injured.

I was driving down the interstate at 70 mph when my gas pedal stopped responding and the car was slowing down. Suddenly the car started beeping at me saying the engine was shut off and I needed to put it into park or neutral immediately. This happened a week prior on a 45 mph road and I was able to restart the car with no issues. This time, my car restarted when I got off the highway but immediately shut down again. It is incredibly dangerous to have a car shut down suddenly especially on a highway.

Vehicle turn off suddenly driving in the middle of the highway putting at risk the life of my family I never have an issue like this i. My previous owe vehicles

Forward collision warning and active assist are practically inoperable. The vehicle doesn't detect the car in front of it and doesn't show it on display. The operation doesn't match the described function in the owner's manual. After trying to work with Genesis Corporate office and dealer, I could replicate the problem during the test drive that was conducted after dealer performed extensive diagnostics together with Genesis tech support. System didn't return any fault codes. Dealer documented the issue in the service record. During the test drive, the WARNING system finally activated when collision would have been imminent only prevented from the accident by the technician driving by slamming on the brakes. The emergency braking system didn't activate at all. I drove various loaner cars being Genesis 2023 models that all exhibited the same behavior. According to the manual the system should be active at the speeds 6 miles per hour or above. I can get very close to the car in front of me and nothing would happen. It only affects normal driving. Adaptive cruise control works fine and sees the vehicle in front of me with no issues

The contact owns a 2022 Genesis GV70. The contact stated that while driving approximately 60 MPH, the vehicle stalled. Additionally, while driving 30 MPH, the vehicle stalled. Additionally, while driving 65-70 MPH the vehicle stalled. The vehicle was restarted, but the failure persisted. There were no warning lights illuminated. The vehicle was towed to the local dealer however, the technician was unable to duplicate the failure. The vehicle was not repaired. The vehicle was taken to another local dealer, Gettel Genesis of Lakewood Gettel (5921 FL-64, Bradenton, FL 34208) but was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 1,000.

The car will not charge on a Level 2 charger without disconnecting after 20-60 minutes due to thermal/high heat issues. This is a problem with the car, not the charger, as I have charged multiple other types of electric vehicles off of this Level 2 charger without difficulty.

The contact owns a 2022 Genesis GV70. The contact stated while driving 30 MPH, the vehicle inadvertently lost motive power however, the contact was able to safely coast to the side of the roadway. After restarting the vehicle, the vehicle seemed to return to normal functionality; however, the vehicle failed to accelerate above 30 MPH. The failure persisted with the vehicle jerking and losing motive power while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the failure. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 2,300. The VIN was unavailable.

The contact owns a 2022 Genesis GV80. The contact received notification of NHTSA Campaign Number: 23V094000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The newly purchased vehicle experienced a seat malfunction, leading to its return the next day. The seat was unresponsive, failing to adjust forward or backward when entering or exiting the vehicle. Upon inspection by the service department, the problem was attributed to the seat module. Despite replacing the seat module twice, the issue persists. The problem has been confirmed by the dealer's service department, and attempts to rectify it with seat module replacements have been unsuccessful so far. No other inspections by the manufacturer, police, or insurance representatives have taken place. No warning lamps, messages, or other symptoms were present before the failure occurred. The problem was identified during routine vehicle use, without any prior indicators of impending malfunction.

There is a known problem with the level 2 charging according to my local dealer. However, Genesis has not issued a fix. When charging the car over heats and reduces speed of the charge to a very low rate. Effectively making the car 3 to 4x slower than it is supposed to charge according the manual.