GENESIS Complaints

The G80 is equipped with a bluetooth system that should read incoming text messages while in drive. (see https://www.youtube.com/watch?v=cxfPQ37jJbI&t=6s) Instead, after I select "Listen" the car tells me "unavailable while Driving." When I close this system message, the display shows the first several words of the text message - allowing me to read the message while in Drive. This is unsafe. My vehicle is not the only one experiencing this problem - see https://genesisowners.com/genesis-forum/threads/voice-text.37457/ for other reports and more details. I have contacted Genesis USA several times with no luck. I have returned the car for service multiple times with no resolution.

This car had a lack of power since inception. The transmission had a horrible grinding sound during the upshift and down shifting of the transmission. Hyundai Corporation did replace the transmission but the grinding sound is not completely gone. The check engine light is currently on and has appeared for the second time with less than 6K on the odomoter. I have scheduled another appointment to take it in on 02/14/2022.

The sunroof spontaneously shattered while driving, around 50mph. It was about 40 degrees Fahrenheit outside. No other vehicles were in the immediate vicinity and nothing was above me at the time. Glass showered into the vehicle and onto me, along with a loud boom, comparable to a shotgun shell. This could very likely have caused an accident in other conditions or if anyone else was nearby. Though rattled, I was able to maintain control of the vehicle. The vehicle is currently at the dealership being inspected. There were no warnings prior to the occurrence.

I purchased a 2022 Genesis G80 RWD 2.5T Prestige. After driving the car for less than 500 miles I got a message on my dash board that said " Check Lane Change Assist Function" it had a picture of the road and a left and right arrow on, along with a triangle and the information icon inside it. After 20 seconds the 15.5 Navigation screen goes completely blank. The screen controls more than the Navigation. It had done this routinely everyday. We are very nervous about driving the car not knowing what else electronically could go wrong. I took it back to the dealer and they said they have no idea what is wrong. They told me that I was not the only person whom has came in to the dealership with the same issue. The dealer has no idea how to make any repairs I have pictures of the dash when both events happen if you would like them.

The contact owns a 2021 Genesis GV80 equipped with Pirelli Tires, Tire line: Scorpion STR, Tire Size: 265/55/R19, DOT Number: (N/A). The contact stated that while the vehicle was parked, the front passenger's side tire had an inner sidewall blowout. The tire was not replaced. The manufacturer was made aware of the failure and referred the contact to two dealers. The tire and vehicle failure mileages were not available.

The contact owns a 2018 Genesis G80. The contact stated the rear driver’s side door failed to lock or unlock. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear driver’s side door latch to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was 66,590.

275.35r19 96w Continental Procontact TX Between 12-15k miles I had my two front tires form sidewall bubbles. The first bubble resulted in a blowout. Now at about 24k miles I'm told by the dealer the tread on my rear tires is almost gone. One rear tire, also, loses air monthly. I drive mostly locally and my longest trips are not greater than 70miles. I park in my driveway rarely where anything can hit the sidewall. For four tires to fail at this mileage indicates to me there is a serious flaw with the manufacturing.

Whenever I make a prolonged right hand turn the steering wheel sticks in that position until it is MANUALLY returned to center. For example, taking an on-ramp than is a large ‘U’, the vehicle steering wheel ‘sticks’ in the turned position to the right. I can take my hand off the wheel and it stays there until it is forcibly turned back to center. This has been going on since I owned the vehicle, but it has never been unrecoverable. It’s happened every time I take the same on-ramp…every time.

In the last 8,000 miles the car has stopped cold (about 15 times) when pulling out from a stop. When pulling out the car goes about 3 feet and stops dead. The gas pedal is dead for 1-2 sections, then it responds. The car has almost killed me and my wife several times. The car is under warranty and has been to dealer's service departments 3 times. They claim the computer does not show anything. They refused to attempt an inspection or do any repairs since they can not reproduce the problem and it does not show on their computer. I has contacted costumer service and have no success. THIS IS DANGEROUS SITUATION AND HAS THE CAPACITY TO KILL PEOPLE. This started happening soon after we purchased the vehicle on 02/15/20 and persists to 10/10/21.

The contact owns a 2020 Genesis G80 Equipped with Continental tires, Tire line ProContact Rx. Tire size 275/35R19, Dot number afbnd7vn2419, these two tires were located at the rear passenger side and the rear driver’s side. The contact also wanted to note that the passenger front side and the driver’s front tires also failed those tires were also Continental tires, Tire line ProContact Rx, tire size 245/40R19, the Dot number was not available. The contact 275/35R19 tires blew when a pothole was hit, and the tires also exhibited cuts these tires failures occurred on two separate occasions. The 245/40R19 tires also blew when pots holes were hit on the road and the tires exhibited cuts the contact also wanted to note that these tires failed on the third occasion.