GENESIS Complaints

Feel difficulty for acceleration and could not drive over 30miles on freeway. it was very dangerous in freeway most cars passed over 70 miles and gave warning signs from the back. No warning signs, messages nor symptoms before. Request roadside towing service and received call from local dealer will take 3 weeks to take inspection for diagnosis. Called customer service several times and received answer will call back 3 - 5 days only with no further action.

There is a very bright section of chrome stripping on the dashboard, just below the control panel, that reflects light which looks like a lightening bolt directly across the windshield in the drivers viewing area. This happens when both sunlight and street lamps shine on the dashboard. It is very distracting and dangerous. Quite bright here in FL. It hasn't caused an accident "yet". The incidents are continuous, not a specific date.

On 01/16/22 at approximately 2305 hours, I was driving north on PA 743. I was traveling approximately 40 MPH in a posted 55 MPH zone due to snowy weather conditions. One adult was in the front passenger seat, 2 children were in car seats in the rear driver and passenger side. The road was level and straight. Suddenly, for no apparent reason, every warning light in the dashboard illuminated at once. The LED screen was rapidly displaying messaged such as, "blind spot monitoring system malfunction, smart BDS braking system malfunction, check smart high beam, check PSB, shifter malfunction, traction control malfunction, ESC malfunction, ABS malfunction, etc...". Immediately after traction control malfunctioned, the vehicle violently fishtailed, as if on the receiving end of a PIT maneuver, and crossed over the south bound lane. It continued off of the roadway and into a ditch, stopping several feet away from a fence. At that point, nothing was functional. Restarting the vehicle multiple times did not remedy anything. The vehicle was towed to the dealership. After approximately two months, Genesis USA advised they were unable to find any issues with the vehicle and it would soon be available to be picked up. Both the dealership and a third party(hired by Genesis) inspected the vehicle . The results of the third party inspection were unavailable.

We took the vehicle in for the ABS recall on the 2020 Genesis G80 [XXX] The Dealer changed the Fuses and told me the fuses where changed from a 10 amp to a 20 amp fuse. This seems to be the wrong way to go for a defective ABS module. Then they told me it is ok to park the car in the garage. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My trunk iced over and I accidentally hit the key fob to release the trunk. Next time I go to access the trunk, to my surprise, it does not open. I tried the key release, dash release, manual key unlock, and interior emergency trunk release - none worked. There was no way the to access the trunk. I had to wait a few weeks to take it to the dealer and I’m now sitting here waiting for the resolution. Either way, there is no time or circumstance I should not be able to access the trunk automated or manual; however, that is the design flaw case with this model Genesis.

THIS CAR STARTED TO SHOW ENGINE PROBLEMS, WHEN TRYING TO DRIVE THE CAR BEGINS TO SHAKE A LOT AND LOUD NOISES AND A LIGHT SHOWING AN ENGINE MALFUNCTION POPS UP. WE HAVE CONTACTED HYUNDAI/GENESIS ABOUT THIS. THEY SAID IT WAS A SOFTWARE ISSUE AND NEEDED AN UPDATE.SEEMS LIKE PROBLEM GO AWAY. NEXT DAY , THE EXACT SAME PROBLEMS STILL EXIST. IT FEELS UNSAFE TO DRIVE THE THIS VEHICLE AS I AM WORRIED WHAT IF THE ENGINE FULLY BREAKS DOWN MID DRIVE OR SOMEWHERE PARKED LEAVING ME STRANDED

Unkown. My genesis G80 sport "ghost brskes". While driving all is call and fine. But when I initiate the brakes to come to a full stop gradually.... I will feel the vehicle apply extra brakes than which I am apply. And this happens consistently.

The contact owns a 2019 Genesis G70. The contact stated while the vehicle was stationary at the residence, the contact stated that it was difficult to select gear. The contact stated no warning light was illuminated. The contact also stated while driving at 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was able was to restart the vehicle and drove to his destination. Additionally, while driving 25 MPH and depressing on the accelerator pedal, the vehicle failed to respond with several unknown warning lights illuminated. The contact stated that the vehicle seized and was not drivable. The contact towed the vehicle to the local dealer however, the mechanic was unable to diagnose the cause of the failure. The vehicle was then towed to Genesis of Nashua (140 Daniel Webster Hwy, Nashua, NH 03060: (866) 436-9548) and was diagnosed with needing the transmission to be replaced. The vehicle was currently being repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.

Glass in front of the moon roof exploded outward. Corners where collapsed inward. Traveling aprox. 50 mph. Clear sunny day. No traffic in front or behind. My first thought was flat tire. Glass was standing straight up with a 2 in gap in the center. The next one may completely leave the vehicle and cause an accident. Not looking for reimbursement. Paid by insurance. I think there was some sort of pressure on the glass to cause the damage making it a product defect.

Genesis 2021 GV 80 2.5 4 cylinder. Engine light on for the 3rd time. previous fixes did not fix the problem. Reported it to the corporate office. Still waiting after one week to have some one contact. No resolution to the problem yet.