GENESIS Complaints

Popping and cracking sound since the 3rd day I owned the car- a new Genesis G70. It is now at the dealer for the 3rd time and they said the sunroof assembly may need to be replaced. I saw on a forum about Hyundais (Genesis is owned by the same) having issues with exploding sunroofs and the precursor was the sound I am experiencing. I am not alone as I saw on the Genesis forum MANY owners are having the same issue. In addition I am having a popping and cracking noise from the dash which is not being addressed and the car overall is shaky. This all started at 150 miles on the car and I’ve been driving loaners now more than my actual car. I am writing because if there is something inherently wrong with this model something needs to be done and I’ve been getting the run around from the dealership and Genesis corporate has yet to contact me and should have given the dealership is legally suppose to notify them within 7 days and the first work order was established on May 18th I believe. It’s now June 11th and the third time my car is in at the dealership it was purchased at. When I saw that post about sunroofs exploding I got very nervous and I do not want to see that happen to anyone.

The contact owns a 2018 Genesis G80. The contact stated that while operating the vehicle, the transmission would erroneously switch from drive(D) to neutral(N). The contact indicated that the failure mainly occurred after driving in reverse and then shifting to drive(D). Also, while driving at various speeds, the steering wheel remained seized and would not return to the center without additional force being applied. The failure had occurred while turning in either direction. The vehicle was taken to the local dealer who was unable to duplicate the failure; no service was performed. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 25,000. The contact has stated that the correct mileage at the time of failure is actually 31,158. All issues with the vehicle have been resolved.

The contact owns a 2017 Genesis G90. The contact stated while the vehicle was turned off, locked, and parked in the driveway, he pressed the trunk release button on the key fob to open the trunk while he was standing behind the vehicle. However, the vehicle inadvertently rolled backward independently, and hit the contact, causing him to flip up in the air, and the contact fell down at the curb on the driver's side of the driveway. The vehicle continued to roll down, rolled up the hill of the driveway, rolled back down, and crashed into the wall and mailbox box. The contact stated that bystanders assisted him up. The bystanders also attempted to open the vehicle; however, the vehicle was still locked. The vehicle was not occupied at the time of the failure. The contact sought medical assistance the next day and was informed that he had sustained separation of muscles on the right side of his back. There was no police report filed. The vehicle was towed to a tow lot, where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and sent a field inspector to inspect the vehicle. The field inspector informed the contact that the EDR would not indicate the cause of the failure as it could not operate while the vehicle was turned off. The manufacturer later contacted the contact and informed him that they could not assist as the EDR did not reveal the cause of the failure. The failure mileage was approximately 80,000.

The infotainment system, while using Apple Car Play, is operating erratically, and at its worst goes to a completely black screen that does not accept any input from the touchscreen. In order to correct this persistent issue, I am either required to switch input sources on the buttons multiple times, unplug the USB cord or perform these combined steps repeatedly to force the infotainment screen to light up. I use Apple Car play 100% of the time, as I use Waze, Google maps, Amazon Music, Itunes etc while driving. On several occasions, I have had to tinker with the device while driving, and have had the anti-collision system activate to prevent an accident. Once, I came dangerously close to rear-ending a vehicle on a dark evening while lost on an unfamiliar highway and attempting to make the infotainment screen work. It is unsafe to drive a vehicle while having to take eyes off the road to operate a system that does not operate as intended, and it is not always practical to stop on road/highway. I have reported this to the dealer twice now, and the issue is still not rectified. The replacement part (a chip/sd card?) was apparently ordered and confirmed by the dealer via text, however, apparently the dealership has changed owners and now they have no useful information in my vehicle record about this incident. The issue persists today, and the horrible service provided by Kearny Mesa Genesis is only exacerbating this issue for me personally. Please see the attached records for proof of reporting.

The front windshield of the car is not sturdy. I have two road trips and a small stone hit the front windshield and is easily chipped. I have two experience with this kind of incident my speed was within normal range and other incident was city driving.

While entering a parking space at approximately 5 mph the gas pedal stuck and accelerated causing the car to jump curb and hit a wall causing severe damage to car and driver.The engine was still rerving and had to be shut down after the incident.

The contact owns a 2020 Genesis G80. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that rodents had chewed through the soy-based wire coating. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer who provided the same diagnostic and repaired the vehicle; however, the failure persisted. The vehicle was taken back to dealer where it was diagnosed that rodents had also chewed through the starter wiring. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 12,000.

Hello. We came within one foot of running over a jogger and had pedestrian avoidance activated. I read the owners manual and found disclaimer that PA does not work in dark and for other scenarios. The PDA is essentially a daytime pedestrian avoidance and does not work half the day. Indeed many other safety features such as lane keep assist do not perform as sales people disclosed. There needs to be much better disclosure (such as with medications) about limitations of new safety features. I specifically said the reason I was buying a car was to update safety, especially PDA to avoid my grandkids, bikes and joggers. I was not fully disclosed. Many might trade-in cars to update to new features to include those who can barely afford a new car. Then become trapped due to "drive off the lot" depreciation and cannot afford a car which does perform as needed. They may be better served by waiting another year or so until PDA etc would perform as they should. I am blessed and can afford to withstand the "hit." Agree that safety features are a step in the right direction and is new territory for regulation We must in my opinion have regulations for full disclosure of safety features limitations before a sale is made. We do not all read the owner's manual before purchase and do rely on truthful sales people. Safety is not a "buyer's beware" territory. The car I purchased happened to be a Genesis, but I think this is a problem across many manufacturers. I used to do forensic pathology and know fully well what traffic safety is about. Thank you for listening. I am not writing this for any personal reason as this was a near miss with no damage done. This I think is a general problem and just wanted for your agency to have increased awareness. [XXX] MD INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My car hit a curb and the front strut insulator broke through the upper strut mount. The tire was blown but the wheel was undamaged. Repairs were made by a Genesis dealer. Was told it should have been a warranty repair, but the repairing dealer said no. I believe it should be a warranty item as I have heard about similar problem.01

Seat belt does not retract properly. Often has slack and has to be tugged multiple times or pulled all the way out and then tugged with harder pressure to fully retract properly. This is not safe to drive around as the additional slack does not protect me in the event of a crash or accident. I took my car to the dealership to be repaired but was told I needed to book an appointment. The Service Manager simply tugged on the seatbelt until it retracted and told me I was good to go for the time being, which did not satisfy my safety concern. I have not had the seatbelt inspected by any government safety bodies just yet and no warning lights or sounds unless I unclick the seatbelt latch.