GENESIS Complaints

The vehicle has an issue stalling while in operation. The vehicle is not safe, especially when the vehicle stalls while operating in traffic. The issue puts many drivers and passengers at risk while operating on a roadway. The vehicle stalled in the following scenarios: entering a freeway, vehicle became unresponsive, but resumed power; entering traffic on an arterial roadway, but resumed power; turning at an intersection on an arterial roadway, vehicle lost power, vehicle became unresponsive and had to coast to a stop to be restarted; driving on a freeway at 70mph, vehicle became unresponsive and had to coast to a stop to be restarted; driving on an arterial roadway at 40mph, where vehicle became unresponsive and had to coast to a stop on a side street to be restarted. Retailer dealership was able to replicate the issue "three times", per the dealership, but did not get an error code or trouble code to fix the issue. On two occasions, dealership refused to address the issue further until a trouble or error code could be found. Dealership refused to keep the vehicle and to provide a loaner vehicle, despite validating that an issue existed with this vehicle and at least four other Genesis GV80 vehicles in Arizona. On August 22, 2022, dealership indicated that they would replace the high pressure fuel pump, which was an issue in the 2021 GV80 that resulted in a recall.

The engine stalls as if it's not receiving fuel. It has stalled on the open highway and when pulling off from a stop. The vehicle has completely shutoff several times in the middle of traffic at the stop light or entering the highway.

The contact owns a 2018 Genesis G80. The contact stated the vehicle was making a knocking sound from underneath the hood of the vehicle near the engine. While the contact was attempting to accelerate the vehicle displayed a hesitation while idling or driving at various speeds. The check engine warning light was illuminated. The contact had taken the vehicle to the dealer to be diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 38,500.

On the top trim of the Genesis GV70, with the upgraded sport break and gas pedals the ergonomics for both pedals are horrible. The gas pedal in particular requires a significant amount of force to be depressed from a normal driving position in all drive mode (except the sport modes) resulting in pain and frequent muscle contract episodes while driving- which caused be to pull off on the soft shoulder while driving on the highway as I was unable to continue driving. It has also caused prolonged pain in my Achilles tendon and I’m unable to drive the car without a leg brace, or I may experience severe muscle contract while driving which would prevent me from pressing gas all together. Its only noticeable after at least 3 weeks of constant driving, so its not something new buyers would be able to identify readily. Additionally the lower trims GV70s have different brake and gas pedals which are more ergonomic, and require significantly less force to be depressed so it wont be noticeable on those trims.

While having brake hold feature enabled, with the auto start and stop system, the car rocks forward then backward before driving off, which leads to a sensation of whiplash for the driver as well as create a 1-3 unexpected delay in acceleration which almost caused an accident while turning on to a main road from a minor road. As well as lead to unnecessary strain on the neck. It appears to be an issue with the 2 systems (auto start and stop and brake hold) interacting with each other.

On Saturday July 23, 2022 around 6p.m. I was driving up Midvale Ave in Philadelphia, Pa, I hit a pothole and on the passenger side the strut shatter into pieces. I drove in the next day to Pep Boys to diagnosis the problem and the should me that the steering /suspension evaluation was done. I left because that had no idea when they could get the part for the car. (see attached pictures)

Both Michelin 225/40 ZR 19 Pilot Sport 4S front tires had severe "chunking", or tread peeling, on them after only 8,000 miles. Atlantic Tire (Bayamon, Puerto Rico), the sole distributor and service center of Michelin in Puerto Rico, informed me that approximately 30 other Genesis G70's had recently made warranty claims regarding the front tires with severe "chunking". They informed me not to drive the vehicle until the tires are replaced.

The contact owns a 2017 Genesis G80. The contact stated that while driving approximately 65-70 MPH, the moon roof was closed and shattered. There was no impact to the moon roof to cause the failure. The contact took the vehicle to the dealer and was informed that the moon roof needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 38,000.

On or about May 2022, and after on 8,000 miles driven, noticed severe "chunking", or tread peeling, on both front tires of my 2020 Genesis G70 purchased October 2020 from Genesis Puerto Rico, located at Plaza Las Americas, San Juan, Puerto Rico. The tread on both tires was coming apart to the point where you could see the metal underneath the treads. Driving this vehicle at high speeds without noticing the defect could have resulted in a blown tire and a potentially serious accident. By the time I noticed the issue, it was already at a relatively severe state, thus the onset of the symptoms is unknown, however likely sometime 2021. I took the car to the dealership. They referred me to a third party tire distributor (Atlantic Tires, Bayamon, Puerto Rico). This third party distributor indicated that approximately 30 different Genesis G70's had recently made warranty claims with the same severe chunking on both front tires. They believe all the tires in that lot purchased for the Genesis G70's have the same manufacturer's defect. The third party tire distributor confirmed this to be a defect of the tire advised me not to drive the vehicle anymore until replacing the tires. This is in San Juan, Puerto Rico, there is only one Genesis dealership on the whole island, thus all the G70's with the defect were sold from that one location. The dealership has also been aware of the defect and has neglected to inform the potentially affected customers and/or report this safety defect to the NHTSA. My girlfriend primarily drives the vehicle and she would never have noticed the tire damage. The tires in question are Michelin tires, however, Michelin does not have formal representation in Puerto Rico and Atlantic Tire serves as their distributor in Puerto Rico.

The driver seat module was defective, it was replaced & is still not working properly. It works sporadically. The navigation system freezes sporadically, the instrument display panel gives incorrect information. The Speed Limit Display indicated "34" when the heated seat feature was turned on, but the posted speed limit was 55. Information sent to the vehicle by GCC was never located, not sure if the navigation system did not receive the information. Concerned for short-circuit issues with the electrical system which may cause a fire.