GENESIS Complaints

WHILE DRIVING APPROXIMATELY 55/MPH ON THE 210 FWY. WEST; I HEARD A JARRING POP/EXPLOSION. I THEN SAW BLACK FLYING DEBRIS ON THE PASSENGER SIDE OF THE CAR. WHEN I ARRIVED AT MY DESTINATION, I SAW THAT THE GLASS FROM THE REAT PART OF THE PANORAMIC ROOF HAD SHATTERED AND SETTLED INTO THE SHADE COVERING. I DID'T SEE ANY DEBRIS ON THE ROAD, OR ANYTHING TOSSED FROM ANOTHER CAR. THE CAUSE OF THE INCIDENT IS UNKNOWN. I DID ADVISE MY INSURANCE CARRIER OF THE INCIEDENT, BUT HAVE NOT YET FILED A CLAIM, AS I AM WAITING TO SEE IF THE DAMAGE IS COVERED UNDER THE CAR'S WARRANTY.

BOTH FRONT CONTINENTAL PROCONTACT TX TIRES DEVELOPED SIDEWALL BUBBLES AND REQUIRED REPLACEMENT WITH UNDER 30,000 MILES ON THEM. THIS OCCURRED FROM NORMAL DRIVING.

TL* THE CONTACT OWNS A 2017 GENESIS G80. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND VIBRATED ABNORMALLY WHILE CHANGING GEARS. THE VEHICLE WAS TAKEN TO WEBB HYUNDAI LOCATED AT 1000 WEST 81ST AVE MERRILLVILLE IN 46410, AND DIAGNOSED WITH A DEFECTIVE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.

TL* THE CONTACT OWNS A 2018 GENSESIS G80 EQUIPPED WITH CONTINENTAL TIRES, TIRE LINE: CONTI PRO CONTACT TX, TIRE SIZE 245/40/ZR19 N/A, DOT NUMBER: (NOT AVAILABLE). THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE RAN OVER A POTHOLE AND THE TIRES EXPERIENCED BLOWOUTS. THE TIRE WERE NOT THE VEHICLE ORIGINAL TIRES. THE TIRES WERE REPLACED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE ON THE TIRES WAS 6,000.

EVEN WITH HANDS ON THE STEERING WHEEL WHEN ON THE HIGHWAY THE CAR WARNS YOU TO PUT YOU HANDS ON THE WHEEL. WHEN ACCELERATING USING THE STEERING WHEEL CRUISE CONTROLS THE CAR ACCELERATES RAPIDLY GOING WAY FASTER THAN ONE WOULD WISH. UNLIKE MOST CARS, THE SWITCH ON THE STEERING WHEEL DOES NOT LOCK IN A SPEED WHEN YOU RELEASE IT WHEN SPEEDOMETER READS THE DESIRED SPEED. INSTEAD THE CARE KEEPS ACCELERATING, THE TURBO KICKS IN AND THE G-FORCE PUSHES YOU BACK INTO THE SEAT. *TR

I HAVE GENESIS G90 MODEL 2017 AND I HAVE ONLY 10000 MILES ON IT . ALL TIRES ARE CONTINENTAL. LAST MONTH WHEN I WAS DRIVING BACK TO HOME , ALL OF A SUDDEN I SEEN PRESSURE ON MY DASHBOARD FOR LEFT FRONT TIRE WENT 0 AND LOST CONTROL OF MY CAR AND WAS ABOUT TO BE INVOLVED IN ACCIDENT I WENT OUT CHECKING THE TIRE AND WAS ALL TORN FOR NO REASON , I CONTACTED THE DEALER AND TOLD ME IT?S CONTINENTAL COMPANY RESPONSIBILITY, I CONTACTED THEM AND THEY SAID THIS ISSUE NOT COVERED UNDER WARRANTY , I STILL HAVE WARRANTY COVERAGE TILL END OF 2020 , IS IT REASONABLE BRAND NEW TIRE AND VEHICLE AND THIS AMOUNT OF DAMAGE HAPPENS FOR NO REASON AND STILL NOT COVERED. *TR

WHEN BRAKING THE STEERING WHEEL, BRAKE PEDAL, AND EVENTUALLY THE WHOLE CAR PULSES/SHAKES/VIBRATES. WHEN I HAD MY FIRST MAINTENANCE, I TOLD THE DEALER ABOUT IT AND THEY TEMPORALLY FIXED IT BY SHAVING THE ROTORS. IT COMES WITH BREMO CALIPERS BUT NOT BREMO PADS, ROTORS, ETC. I'VE SPOKEN WITH A LOT OF PEOPLE OVER SOCIAL MEDIA AND A LOT OF PEOPLE HAVE THIS SAME ISSUE AND THE ONLY THING THAT SEEMS TO BEING DONE IS SHAVING AND REPLACING THE ROTORS/PADS WITH THE SAME ONES THAT HAVE THE ISSUE. MANY HAVE SOLVED THE PROBLEM BY RELYING ON AFTERMARKET PADS AND ROTORS WHICH ARE EXPENSIVE DUE TO THE SPORTINESS OF THIS VEHICLE. I DON'T BELIEVE WE SHOULD HAVE TO BUY EXPENSIVE AFTERMARKET PARTS TO FIX A SAFETY HAZARD AND POTENTIALLY VOID ANY WARRANTY WHEN WE BUY/LEASE A NEW EXPENSIVE VEHICLE. THE BRAKING SYSTEM OF A VEHICLE IS ONE OF THE MOST IMPORTANT PARTS AND THIS NEEDS TO BE RESOLVED ASAP, THANK YOU! *TR

THE CONTINENTAL CONTRIPROCONTACT TIRES ON MY 2020 GENESIS G90 HAVE A CONSTANT VIBRATION. IT FEELS LIKE YOU ARE DRIVING OVER RUMBLE STRIPS. ON 2/12/2020 (1 WEEK AFTER PURCHASE), CALLED THE DEALER TO REPORT THE PROBLEM. THE DEALER SAID THEY TALKED TO GENESIS AND GENESIS SAID THEY HAD NO KNOWLEDGE OF A TIRE PROBLEM. ON 2/18/2020, A SECOND DEALER (SMYRMA, GA) REBALANCED THE TIRES. DID NOT FIX THE PROBLEM. ON 2/23/2020, A THIRD GENESIS DEALER SAID THAT SOME CONTINENTAL TIRES HAD A PROBLEM AND WERE BEING REPLACED. ON 3/16/2020, CALLED THE ORIGINAL DEALER TO INFORM THEM ABOUT THE TIRE PROBLEM AGAIN. ON 3/27/2020, WAS TOLD ,BY THE ORIGINAL DEALER, TO CALL GENESIS AND REPORT THE PROBLEM (CASE # 16932384). GENESIS SAID THEY COULD NOT DO ANYTHING AND SHOULD CALL CONTINENTAL. ON 3/27/2020, CALLED THE ORIGINAL DEALER TO HAVE THEM CALL CONTINENTAL TIRE. ON 4/2/2020, THE ORIGINAL DEALER SAID THEY COULD NOT GET A RESPONSE FROM CONTINENTAL TIRE AND I SHOULD CALL CONTINENTAL TIRE DIRECTLY. ON 4/2/2020, CALLED CONTINENTAL TIRE AND THEY SAID I SHOULD GO TO A LOCAL TIRE DEALER. THE LOCAL TIRE DEALER, AFTER TALKING WITH CONTINENTAL TIRE, SAID THEY COULD NOT DO ANYTHING WITH THE TIRES, BUT I COULD BUY A NEW SET OF TIRES FOR 50% OFF.

AT SPEEDS ABOVE 40 MPH WITH BOTH HANDS AND A GOOD GRIP ON THE STEERING WHEEL I FREQUENTLY RECEIVE THE DISPLAY WARNING "KEEP HANDS ON STEERING WHEEL" AND A LOUD AUDIO WARNING. THE LOUD WARNING IS NOT ONLY ANNOYING BUT STARTLING TO EVERYONE IN THE CAR. IF I TAKE MY HANDS OFF THE WHEEL THE MESSAGE GOES AWAY. IF I LEAVE MY HANDS ON THE WHEEL AND EVEN GRIP TIGHTER THE WARNING CONTINUES UNTIL THERE IS A MESSAGE THAT THE LANE KEEPING ASSIST SYSTEM WILL BE DISABLED TEMPORARILY. THIS WARNING MAY REPEAT AT 30 SECOND INTERVALS OR LESS. RECENTLY WHILE DRIVING ON A STRAIGHT ROAD I EXPERIENCED THE WARNING SIX TIMES IN LESS THAN NINETY SECONDS. CHANGING HAND POSITION AND GIGGLING THE WHEEL DOESN'T STOP THE WARNING.

AT AROUND 8:45 A.M. ON JAN. 19, 2020, I LEFT MY HOUSE, DROVE TO THE ENTRANCE OF THE SUBDIVISION, AND TURNED LEFT ONTO THE CITY STREET. BECAUSE OF THE BAD WEATHER IN EARLIER HOURS, I KNEW THAT THE ROAD WAS RATHER ICY. SO I WAS EXTRA CAUTIOUS AND ESTIMATE MY SPEED WAS AROUND 25 MPH (POSTED SPEED LIMIT IS 40 MPH). JUST ABOUT 0.1 MILE FROM ENTERING THE CITY STREET, I SAW THAT THE STREET LIGHT ABOUT 100 YARDS AHEAD OF ME WAS RED. I TURNED MY SIGNAL TO GO INTO THE RIGHT LANE (STREET HAD BECOME 2 LANES VS ONE LANE AT THAT POINT) WHILE STARTING TO GENTLY PUSH THE BRAKE PEDAL TO FURTHER DECELERATE. ALL OF A SUDDEN, THE CAR SEEMED TO DO ITS OWN THING, SLIDING AND TURNING ALMOST 90 DEGREES AND HITTING THE SNOW BANK ON THE RIGHT HAND SIDE OF THE STREET, CAUSING SIGNIFICANT DAMAGE TO THE FRONT OF THE CAR (PRELIMINARY ESTIMATE OF $3,743 WHICH MAY GO HIGHER). WHEN I STARTED DECELERATING, MY SPEED MUST HAVE BEEN AROUND 25 MPH. ALTHOUGH I DON'T KNOW THE SPEED AT THE POINT OF IMPACT, IT MUST HAVE BEEN RATHER LOW SINCE THE AIR BAGS DID NOT GO OFF AND I DID NOT GET ANY WHIPLASH. OF COURSE, I WAS WEARING MY SEATBELT. HERE IS WHAT I BELIEVE HAPPENED: THIS CAR HAS A STRANGE-FEELING BRAKE. IF YOU PUSH GENTLY ON IT, AFTER A COUPLE OF SECONDS IT BRAKES HARDER AND INDEED JERKS THE OCCUPANTS BEFORE STOPPING. I KNEW THIS IRRITATING THING FOR A WHILE SINCE I HAD OWNED THE CAR SINCE THE SPRING OF 2019, BUT NEVER THOUGHT THAT IT COULD BECOME A HAZARD. I BELIEVE WHEN I PUSHED ON THE BRAKE GENTLY ON THE ROAD, IT STARTED BRAKING HARDER AFTER A COUPLE OF SECONDS AND THE CAR WENT OUT OF CONTROL ON THE RATHER ICY ROAD. I DO NOT KNOW IF THE ESC SYSTEM COMES INTO PLAY AS WELL OR NOT, BUT I AM CONFIDENT ABOUT HOW THE BRAKE ACTS. THIS BRAKING CONDITION IN MY CAR HAS BEEN VERIFIED BY ANOTHER DRIVER AND I AM OPEN TO FURTHER VERIFICATION. I AM NOW CONCERNED ABOUT THE SAFETY OF THIS CAR.