GMC Complaints

While driving the power steering went out making the vehicle difficult to control. Once I stopped the vehicle and turned it off then back on, the power steering came back on leading me to believe an electrical issue is the cause

The vehicle’s air suspension system failed multiple times, followed by failures in the rod and/or crankshaft engine components. Currently, the vehicle is also experiencing engine warning lights and reduced propulsion issues. The vehicle is currently at the dealership and is available for inspection upon request. The loss of propulsion and engine failures create a serious safety hazard on the road, as the vehicle can unexpectedly lose speed or stop functioning, increasing the risk of rear-end collisions or being stranded in dangerous traffic situations. The dealership has explicitly stated that the vehicle is not safe to drive due to the risk of potential accidents. Yes, the dealership has confirmed the air suspension failure and the engine component damage. However, they have not yet been able to identify the exact cause of the current reduced propulsion issue despite multiple service attempts. The vehicle has been inspected multiple times by the dealership’s service department. Prior to the failures, engine warning lights and other dashboard warning signals appeared. These warning indicators first appeared after the air suspension failure and before the reduced propulsion issue emerged. These issues closely match the conditions described in the recent GMC recall; however, our specific vehicle model was not included in the recall. We believe this might be a systemic issue and request that NHTSA investigate whether the recall scope should be expanded.

Gm has acknowledged there is a safety risk to continue driving my truck due to potential engine failure. I was prompted to take it to service to have the issue assesed which I did. The dealer said they would not inspect it because there is no resolution approved. I offered on 45/1/25 to pay them to check it out but they refused. This is dangerous and unacceptable, I hope you can help.

I took my vehicle into the GMC dealer near my home in Beaver Dam, Wisconsin (Napleton) on April 30, 2025 to have the L87 engine recall addressed. I had a video with sound where a loud clacking noise could be clearly heard, coming from the passenger side of the engine. The service attendant and the mechanic assigned to my vehicle listened to it and both agreed that the sound was not normal, or good. Four hours later, they called and said the vehicle was ready to be picked up. They did neither pass or fail the engine, and didn't put in thicker oil. I was told that they aren't doing anything until they received clearer direction from GM. This is very disappointing for me and now afraid to drive on the highway for fear of catstrophic failure and potential crash. I called another GMC dealer nearby, in Watertown, WI, who said they weren't doing anything either with the L87 engines (year 2021-2024) until they recieve clearer direction from GM. I have taken my vehicle in 2 previous times to address the "clacking" noise, each time they say they hear nothing wrong.

Driving 70 mph on highway and the engine shut off. Dash says shift to park to restart. Pulled over and put the vehicle in park and pressed engine start. Vehicle did not start back up. (No crank no start) Vehicle locked in park and wont shift. Vehicle was towed to my house. Replaced battery bus bar and vehicle started back up. Test drove and shut off again in my driveway. Will not restart. No engine light on. 124k miles on it. No warning of this happening. Vehicle randomly will shut off. Sometimes it turns on. Been parked since January in my garage for safety concerns until I learn of a repair.

My backup camera in my 2020 vehicle has failed twice. Once was covered under manufacturer's warranty, and it then failed again 14 months later, which is not covered under warranty. As explained by the dealer, a parts warranty is 12 months if covered under manufacturer warranty and 24 months if paid for by the owner. Different warranties for the same part? Additionally, there is a service bulletin out about this issue as MANY other owners are reporting the same issue. The camera parts are being damaged by "water intrusion". There is NO rust or damage that would be contributing to this, thus it appears to be a manufacturing defect. There is no way I should have had to replace this part twice with only 40,000 miles on the vehicle. (first time at 24,000 miles, second time at 38,500 miles). I feel that the manufacturer should be fixing these as they know it is a widespread problem.

Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the same afternoon saying the vehicle was ready to be picked up. Picked up later in evening from dealership. They left keys & paper in car for pick up. We still tend the paper left it in the box showing we picked it up. The vehicle drove good back home. Drove it the next day, As I was pulling out from a stop sign, it started jumping again for a few seconds. Got home & had my husband to drive it, as we were coming up a small hill, it started jumping & losing power again engine light was blinking at this point. Dash board read engine power reduced. My husband kept on the accelerater & when we got on top of the hill engine light went off & we drove it back to the dealership & left it to be checked again. They kept the vehicle for 7 days & said they were not able to find concern. We picked it up again. Drove it back home without any incident. It has been parked since we got it home.

The air condition lines that feed the rear compartment of the vehicle rub above the rear tire and put a hole in the line. The cost to replace was $2,000. Bad design

My vehicle suddenly stopped working in the middle of an intersection. A screen notification prompted me to restart it, so I pulled over safely, as there were no other vehicles nearby. However, I worry about the potential danger if this had happened on a freeway. After waiting, I tried restarting the vehicle, but it still wouldn’t work. The next day, I received an email from Carfax about an open recall for my vehicle due to engine issues, matching the symptoms I was experiencing. I scheduled an appointment for 4/28, and had the vehicle towed to Elk Grove Buick GMC. At GMC, they couldn’t offer immediate solutions, needing to diagnose the vehicle first. This process took about four days. During this time, I was advised to contact GM, as the vehicle was affected by the recall. I submitted a case to GM on April 28th, requesting compensation for a rental or loaner vehicle, a truck for my business needs. Without it, my business operations would suffer, leading to revenue loss. The dealership’s diagnosis found the engine seized due to a failed bearing. GM contacted me about the recall, initially mentioning the lemon law and a potential buyback, which I hadn’t considered. After I expressed a desire to repair the vehicle, they contacted the dealership for more information. GM later clarified that the vehicle wasn’t covered under the recall, citing the cause and symptoms as not meeting the recall’s criteria. This seems contradictory, as a failed engine doesn’t necessarily contradict the recall. GM stated they couldn’t provide a remedy, leaving me responsible for repair costs, and noted my vehicle’s 70,000 miles exceeded the power train warranty. Recall claims dealerships will inspect and, if necessary, repair or replace the engine. It’s confusing why my vehicle isn’t covered for repairs or assistance under this recall despite the engine failure. What is the law in terms of warranty as I was under the impression that warranty status is irrelevant in an active recall vehicle.

While on freeway going 75 mph, GMC installed soft tonneau cover came loose from forward anchor points and starting flapping loudly in wind and without quickly stopping would have flown off truck and hit surrounding vehicles.