GMC Complaints

We received a "important safety recall" notification letter from GMC in June 2023, informing us that there is a safety issue with the driver's side airbag. The recall reference number is N232404980. This recall calls out a potential hazard for metal fragments to pass through the airbag, which may result in injury or death. As of today, June 13, 2024, it has been over a year since we have received this notification, and there is still no resolution. I have called GMC directly, and was advised to "keep checking until a repair solution is available". Given that the cause of the recall can result in injury or death, a timeline of a year (or longer) to repair this issue is completely unacceptable. Someone needs to hold GMC accountable, and pressure them to make the repair for this recall available immediately. It is unacceptable that drivers of the impacted vehicles are expected to drive with a potentially dangerous (or fatal) recall, with no timeline of resolution. I expect the NHTSA to hold GMC accountable, and demand an immediate resolution to all vehicles impacted by recall #N232404980. WITH THE RISK OF DEATH, OUR ACADIA IS NOT ROAD SAFE, OFF THE ROAD UNTIL FIXED. OUR GM DEALER WILL NOT TAKE IT IN A TRADE FOR A NEW CAR AND THE DEALER WILL NOT GIVE US A LOANER UNTIL THE CAR IS SAFE.

While commuting on a US Hwy the front upper grill came off the vehicle flying into the windshield and surrounding traffic. Research online shows that this occurrence happens with the same vehicle with different owners. This is a life safety issue that also is not being repaired by the manufacturer.

Problem #1: initially reported issue with check engine light coming on when driving in rain or getting vehicle washed. Research shows grounding issues. Dealership replaced BCM but problem persists. Reported problem again but no actions are being taken

The inner tailgate continually releases the upper tailgate, which then opens when the vehicle is driven. When latched, the tailgate immediately opens again. This is reproducible. I gather the switch is shorted closed, leading to the release of the tailgate. This poses a risk to items in the bed of the truck leaving the vehicle unexpectedly while in motion. The truck has not been to the dealer yet, there has been no inspection of the vehicle by any authority. The vehicle displays a warning “inner tailgate open.”

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 GMC Yukon XL. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that should the dashboard get cracked, replacing the dashboard would be at his expense. The contact called another local dealer, Cannon Motors LLC (100 N Thacker Lp., Oxford, MS 38655), who informed the contact about the dashboard possibly being cracked and the associated fees. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 156,000. Parts distribution disconnect.

I purchased a 2024 GMC 2500 HD truck to pull a 2021 8,000 lb gvw camping trailer that is equipped with electric trailer brakes. My trailer has functioned perfectly related to the trailer brakes with my previous vehicle (2011 Toyota Tundra). With the GMC 2500, at approximately 3000 miles on the vehicle, a “trailer brake disconnected or disabled” and “check trailer wiring” warning began popping up on my information center of the truck. The trailer braking system would not function, though all other functions of the lighting and camera systems to the trailer worked indicating that the wiring and grounding were not an issue with the trailer. The brake system would intermittently return to normal. And then this warning and disconnected condition (i.e. no functioning trailer brakes) would return. This occurred rapidly, and very frequently. GMC has acknowledged a problem with some vehicles with this problem by publishing a TSB that purports to correct this issue (23-NA-149) that recommends replacement of the trailer brake control module (part no. 212327200000019B). I had this repair performed while on a trip in South Dakota away from my home state in Arkansas and the truck and trailer functioned as normal for approximately 3000 miles of towing. However, the issue has returned and my local GMC dealer repair shop (Little Rock, AR) places the blame on the trailer and not the truck. Towing with this 2024 GMC 2500 HD is very unsafe to the occupants and any others on the road due to loss of braking while towing a heavy load or navigating steep grades with a trailer equipped as described. This problem is now all over GMC/Chevy truck forums and is not just me or my combination. This issue is gonna get people killed.

The contact owns a 2024 GMC Sierra 3500 equipped with Michelin Tires, Tire Line: Primacy, Tire Size: LT235/80/R18, DOT Number: (Not Available). The contact stated that while driving at an undisclosed speed, the passenger’s side front tire tread was separating, and the vehicle was vibrating. The contact stated that the inner rim was bent, and additionally, the steering gear box was leaking. The steering wheel was uncontrollable. There were no warning lights illuminated. The vehicle was taken to the local dealer on several occasions and was diagnosed that the steering gear box was leaking and needed to be replaced. The contact also stated that the air bag chip was inoperable. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and opened a case. The contact was seeking a buyback. The tire and vehicle failure mileage was approximately 250.

Pinhole fuel leak located in the bend radius of a plastic, quick disconnect coupling, of a pressurized fuel line, just forward of the fuel tank. Being a pressurized line, the leak is continuous, whether the vehicle is on, or off. Due to the location of the leak, fuel is sprayed upwards onto other shielded lines and components, representing a safety/fire hazard.

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.