2010 HONDA CR-V Complaints

I drove my car to Honda City Chicago on June 24 for the safety recall problem. But Honda city Chicago failed to remedy the safety recall problem and they said they couldn't fix it. And they held my car in the repair shop and wouldn't allow me to take my car away. They told me to contact Honda company directly. On June 26 Monday, I called Honda. The staff said she would transfer my case to case manager and would get back to me in three days. However, since then, I called Honda company almost everyday but there was always nobody answering my phone call. My car has stayed in Honda City Chicago for two weeks now and I couldn't see any progress they are making for my car!

2010 HONDA CR-V- Consumer has letter addressed to Honda Automobile Division in Trenton, NJ. Consumer received recall notice and too the vehicle in for repair. Consumer was told at the appointment the part was not available and would need to be ordered. Kelly Hinda called the consumer to make ant appointment for a designated day, that consumer could not make, because of an appointment with doctor the doctor the same day. Consumer was not given an option if a alternate date for repair. Consumer called the customer service line and a complaint was filed. Consumer feels Honda should provide a loaner while the proper bracket is located for the CRV.

I purchased my CRV from Roseville Honda about 5 years ago and recently 3 of my 5 lock actuators have gone out in the car making the doors unable to open. My vehicle is able to be inspected and I drive it daily. Upon research it was known when they had sold me my car that the actuators in these cars needed to be replaced and failed to do so or to tell me. Mine and my child's safety is at risk with the weather as hot as it is if we get locked in a hot car or out of the car with nowhere to go on these hot days it could be dangerous and even deadly. I have not had the vehicle inspected by the dealer but by my father who is a mechanic. Prior warnings would be my doors automatically locking while driving repeatedly since I bought the car. Case ID: 2:13-cv-00381 this is the case of the prior lawsuit filed by other Honda owners with the same issue so this was known before Roseville Honda sold me my car. I have contacted them about this as well as the 800# and have been told I need to pay $190 for a diagnostic and my car is out of warranty so they cannot help me.

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure). The vehicle was taken to the dealer where a support brace was installed on the vehicle. After the repair, the contact noticed that the vehicle did not maneuver or perform the same after the recall repair. The vehicle was taken back to the dealer and the contact was informed that the struts needed to be replaced due to the brace not properly fitting onto the subframe. The manufacturer was notified of the failure and a complaint was filed. No additional assistance was offered. The vehicle had was not yet repaired. The failure mileage was approximately 119,000.

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I have contacted several Honda dealers in the last month re recall # 23V-228. All have indicated that they do not have the parts available (support brace) to complete this recall, that the parts are on "back order" from Honda, and that they have no ETA on when they may be able to complete the recall. Please consider this a formal complaint against American Honda Motor Company for failing to complete the above-referenced recall within a "reasonable period of time. (60 days)."

The contact owns a 2010 Honda CR-V. The contact stated that upon receiving notification that the VIN was included in NHTSA Campaign Number: 23V228000 (Structure), he scheduled the recall repair. The contact stated that, as necessary, a support brace was installed at the rear frame. The vehicle was inspected, and it was discovered that rust had formed a hole in the frame near the trailing arm bolt, which the dealer failed to discover while performing the recall repair. As a result, the vehicle failed inspection. The vehicle was taken to the dealer, who advised the contact that the dealer lacked the technical ability to complete the repair. The vehicle was not repaired. The manufacturer was notified and advised the contact to reach out to the dealer for assistance. The failure mileage was 98,750. The contact stated the dealer completed their responsibility under the recall by attaching the support brace to each side, unfortunately it does not remedy the issue that directly led to the recall.

Ref: NHTSA Recall Number: 23V-228 Per advice from Honda, I contacted the dealer for recall disposition. They informed me that if the vehicle fails inspection and cannot be repaired, Honda will not return the vehicle and offer a cash compensation instead. This is unfair because: 1. Such impounding of vehicle is not mentioned in their notice (attached with this form). The words used are "may offer to repurchase the vehicle from you" 2. Not returning the vehicle and unilaterally offering a cash compensation is unethical business practice. I sincerely request NHTSA to take up the issue with Honda and ensure that a full repair be done even if the inspection fails. It might cost them more but they must do it. In case the vehicle cannot be repaired, it must be declared as totaled and an independent insurance adjuster must determine the cash compensation value and not Honda.

Car stalled, began to smoke while traveling at a low rate of speed on residential street. Found it had no oil. No warning light indicated oil was low. Bought it used two weeks earlier and seller said oil had been recently changed. Passenger-side door locks began locking and unlocking randomly while in motion. No inspection. The A/C compressor stopped working mid-summer. Mechanic inspected, repaired. No longer in possession of this vehicle.

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that during an emissions inspection, he was made aware that the rear trailing arm was corroded. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 115,000. Parts distribution disconnect.