2011 HONDA PILOT Complaints
View complaints related to 2011 HONDA PILOT. The complaints found here are submitted by actual consumers with first hand experience. There are more than 280 complaints submitted for the 2011 HONDA PILOT. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 HONDA PILOT- STATEN ISLAND, NY
THE CAR AT 50 MPH WOULD LOOSE CONTROL WHEN YOU GO OVER A BUMP ON THE ROAD AND IF THE SURFACE OF THE HIGHWAY IS IRREGULAR IT SLIDE SIDEWAY AND BOUNCES UP AND DOWN WE TOOK IT IN A FEW TIMES TO THE HONDA SERVICE AND WAS TOLD THAT EVERYTHING WAS OK ONE TIME THEY TOLD ME IT WAS THE PRESSURE OF THE TIRES AND ANOTHER TIME I NEEDED NEW BRAKES SO HERE I AM WITH A CAR THAT IS VERY SCARY TO DRIVE I AM GOING TO TRY AGAIN TOMORROW TO BRING IT IN TO THE HONDA SERVICE AND HOPEFULLY THEY WILL FIX IT. *TR
Source: NHTSA WEB SITE -
2011 HONDA PILOT- ANNAPOLIS, MD
DRIVER WAS PULLING INTO A PARKING SPACE WHEN THE 2011 HONDA PILOT SUDDENLY ACCELERATED OUT OF CONTROL. AT THE TIME OF THE SUDDEN ACCELERATION, THE DRIVER DID NOT HAVE A FOOT ON EITHER THE GAS PEDAL OR BRAKE. RATHER, THE DRIVER HAD JUST TAKEN THE FOOT OFF THE GAS PEDAL IN THE PROCESS OF SLOWING TO A STOP AND TURNING INTO THE PARKING SPACE, AND WAS ABOUT TO PLACE A FOOT ON THE BRAKE. AFTER STRAIGHTENING INTO THE PARKING SPACE, THE CAR ACCELERATED VIOLENTLY ON ITS OWN VOLITION. AT THAT TIME, THE DRIVER QUICKLY PRESSED A FOOT ON THE BRAKE. THE BRAKE DID NOT WORK. THE CAR CONTINUED TO ACCELERATE THROUGH THE BRAKE, AND LUNGED OVER A CONCRETE BARRIER AT THE END OF THE PARKING SPACE AND BEGAN TO TRAVEL DOWN A HILL ON THE OTHER SIDE. THE CAR ONLY STOPPED WHEN IT HIT A TREE NEAR THE TOP OF THE HILL. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER INFORMED THE DRIVER THAT IT WAS UNABLE TO RECREATE THE INCIDENT OR DETERMINE THE CAUSE. THE DRIVER CONTACTED AND COMPLAINED TO THE MANUFACTURER, HONDA OF AMERICA, WHICH SENT A REGIONAL REPRESENTATIVE TO THE DEALER TO LOOK AT THE VEHICLE IN FURTHER DETAIL. CURRENTLY, HONDA OF AMERICA IS IN THE PROCESS OF FINALIZING ITS REVIEW OF THE INCIDENT. THE DRIVER'S INSURANCE COMPANY WAS NOTIFIED. THE MILEAGE OF THE VEHICLE AT THE TIME OF THE INCIDENT IS UNKNOWN (AS THE CAR IS CURRENTLY WITH THE DEALER), BUT THE DRIVER ESTIMATES IT TO BE AROUND 18,000 MILES. THE SPEED AT THE TIME OF THE INCIDENT IS DIFFICULT TO DETERMINE AS THE CAR WAS NEARING A STOP AND THEN FORCEFULLY ACCELERATED THROUGH THE LENGTH OF A PARKING SPOT WITH ENOUGH FORCE TO JUMP THE CONCRETE BARRIER ON THE OTHER SIDE AND HIT A TREE CAUSING SIGNIFICANT DAMAGE. THE DRIVER ESTIMATES THE SPEED TO HAVE REACHED 15-25 MPH +/-. WHILE THE DRIVER SUFFERED ONLY MINOR INJURIES, THE DRIVER IS PREGNANT. THE FULL EXTENT OF ANY POTENTIAL INJURIES TO THE BABY ARE YET TO BE DETERMINED. *TR
Source: NHTSA WEB SITE -
2011 HONDA PILOT- MOUNT WASHINGTON , KY
NOTICED A VIBRATION IN THE GAS PEDAL WHILE DRIVING AT ANY SPEED. FEEL EVERY LIKE BUMP IN THE ROADS. ALSO WHEN SLOWING TO A STOP AND TURNING OR BACKING OUT OF A PARKING SPOT, I FEEL/HEAR A HARD VIBRATION ON BRAKE. TOOK TO DEALER, THEY STATED WARPED ROTORS...TO NEW TO HAPPEN. GOT FULL BRAKE JOB AT $340. DROVE OFF, ISSUE STILL PRESENT. AT THIS VISIT TIRES WERE ROTATED AND BALANCE TOO. NEXT DAY ALSO NOTICED ALL 4 RIMS WERE DAMAGED FROM THE TOOL THAT REMOVED MY TIRES. TOLD SUPERVISOR EVERYTHING I LEARNED ABOUT OTHER PILOT OWNERS AND THIS POSSIBLE DEFEAT OF ROTORS. THEY STILL HAVE MY TRUCK (4 DAYS SO FAR) TRYING TO IDENTIFY ISSUE. THEY DO AGREE THERE IS AN ISSUE. THEY ARE GOING TO DO ROAD FORCE BALANCING NEXT. I WILL FIGHT FOR A REFUND OF THIS BRAKE JOB AND WILL CONTINUE TO PURSUE UNTIL I AM SATISFIED. *TR
Source: NHTSA WEB SITE -
2011 HONDA PILOT- LOS ANGELES, CA
UNEVEN WORN OUT REAR RIGHT TIRE CAUSED BY SUSPENSION ROD BENDING DUE TO AN ACCIDENT RELATED AS CLAIMED BY HONDA AUTOMOBILE. THE VIDEO OF THE BEND I HAVE DO SHOWED OTHERWISE, SUSPENSION ROD DO NOT APPEAR AS ANY IMPACT RELATED, IT APPEARED AS MANUFACTURER'S DEFECT WHICH HONDA IS AVOIDING TO TAKE THE RESPONSIBILITY. I TOLD THEM THAT I HAVE NOT HAD ANY ACCIDENT WITH THE CAR. AND WHICH TYPE OF IMPACT WILL CAUSE SUCH A SUSPENSION ROD TO BEND WITHOUT AFFECTING OTHER SURROUNDING FRAGILE COMPONENTS. ALSO WHY IS THE IMPACT VERY ISOLATIVE, NEAT AND APPEARED CORRODED. *TR
Source: NHTSA WEB SITE -
2011 HONDA PILOT- SAN DIEGO, CA
CAR HAS HAD ISSUES WITH SHAKING STEERING WHEEL WHEN BRAKING FROM 60+ MILES PER HOUR. I THINK IT MAY BE WARPED BRAKE ROTORS. HOWEVER, THIS PROBLEM SHOULD NOT OCCUR ON A CAR SO NEW NOR WITH SUCH LOW MILEAGE. I HAVE A SAFETY CONCERN REGARDING THIS ISSUE. IN REVIEW OF COMPLAINTS THERE WERE AT LEAST A COUPLE MORE COMPLAINTS THAT SAID THE POWER STEERING PUMP AND RACK REPLACEMENT FIXED THE ISSUE. SEEMS LIKE THERE IS A DESIGN FLAW AND HONDA SHOULD DO A RECALL... NOTE: I HAVE NOT TAKEN THIS CAR TO THE DEALER YET FOR RESOLUTION... *TR
Source: NHTSA WEB SITE -
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2011 HONDA PILOT- EDISON, NJ
THE VEHICLE STEERING VIBRATES VILONENTLY WHEN BRAKING DURING 50+ MPH. DEALER FOUND THE REAR ROTORS TO BE WARPED AND REPLACE THEM ALONG WITH BRAKE PADS, THE PROBLEM REMAINS AND GETS PROGRESSIVELY WORSE. ADDITIONALLY, THE BRAKING RESPONSE IS EXTREMELY SLUGGISH AND REQUIRES EXTREME DISTANCE AND PRESSURE TO STOP THE VEHICLE. THIS COUPLED WITH THE VIBRATION OR THE PREMATURE WARPED ROTORS AND WARN BRAKES ARE A COMBINATION FOR TRAGEDY. SEVERAL PILOT OWNERS ARE EXPERIENCING THIS VERY SAME ISSUE AND HONDA SHOULD BE ABLE TO CORRECT BY REPLACING THE PARTS WITH ADEQUATE ROTORS THAT CAN SUPPORT AND SAFELY STOP THE SYSTEM WHEN BRAKING WITHOUT FEELING LIKE THE SUV IS GOING TO BECOME DISCOMBOBULATED ON THE ROAD. I WOULDN'T BE SURPRISE IF THIS PROBLEM WAS ONE OF THE FACTORS THAT CAUSE THE TRAGIC ACCIDENT IN THE BRONX EARLIER THIS YEAR. THE VIBRATION AND LACK OF STOPING POWER IS A CATALYST FOR DISASTER. I AM SO CONCERN ABOUT THE SITUATION THAT I DRIVE THE CAR WITH EXTREME CAUTION IN THE HIGHWAY BECAUSE I'M AFRAID OF GETTING TO AN ACCIDENT, I CAN'T WAIT TO GET OUT OF MY LEASE BECAUSE I DON'T TRUST THE VEHICLE. IT'S A REAL MISFORTUNE BECAUSE OVERALL ITS A GREAT VEHICLE WITH THE EXCEPTION OF THE SEVERE PROBLEM. *TR
Source: NHTSA WEB SITE -
2011 HONDA PILOT- FAIRFIELD, CA
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
Source: NHTSA WEB SITE -
2011 HONDA PILOT- ROCK HILL , SC
TL* THE CONTACT OWNS A 2011 HONDA PILOT EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE: 245/65 /R17. THE CONTACT WAS TRAVELING 60-65 MPH WHEN THE LOW TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT CONFIRMED THAT THE PASSENGER SIDE REAR TIRE WAS FLAT. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE MECHANIC DISCOVERED THAT THERE WAS AN INTERNAL PUNCTURE TO THE TIRE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 18,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 HONDA PILOT- FRESNO, CA
A FEW WEEKS AGO, I BEING TO NOTICE THE STEERING WHEEL VIBRATES AND WOBBLES UPON APPLYING THE BRAKE AT 60+ MPH ON OUR NEW HONDA PILOT WE PURCHASED A LITTLE OVER A YEAR. CONCERN FOR MY SAFETY AND MY FAMILY, I TOOK THE VEHICLE BACK TO THE DEALER AND THEY MENTIONED THE FORWARD ROTORS NEEDED TO BE MACHINED AND WAS NOT COVERED BY FACTOR WARRANTY AND WOULD CAUSE $220 TO DO THE JOB. I SPOKE WITH THE SERVICE MANAGER AND DEALER MANAGER AND THEY BOTH WOULD NOT OFFER TO HONOR THERE 3 YEARS OR 36,000 BUMPER TO BUMPER WARRANTY TO FIX THE ISSUE. I DECIDED TO GOOGLE FOR HONDA PILOT 2011 OWNERS WITH SIMILAR ISSUES AND SURE ENOUGH I WAS NOT ALONE ON THIS ISSUE, JUST REVIEWING ONLY TWO FORUMS I SAW OVER 50 REPLIES ON SIMILAR ISSUES AS TO MINE FOR NEW HONDA PILOTS. I STRONGLY BELIEVE THERE IS A POSSIBLE DEFECT IN THE MATERIAL USED FOR THE BRAKE PADS OR ROTORS ON THESE PILOTS TO BE EXPERIENCING ROTOR ISSUES WITH LESS THAN 20,000 MILES TO BE . PLEASE, I WOULD LIKE FOR FURTHER INVESTIGATING AND INQUIRIES INTO THIS MATTER BE TAKEN FOR THE SAKE OF ALL OUR SAFETY. THANK YOU IN ADVANCE. *TR
Source: NHTSA WEB SITE -
2011 HONDA PILOT- PHOENIX, AZ
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE OVER 50 MPH, THE VEHICLE RELEASED A BURNING ODOR THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE AND THE DEALER STATED THAT THE BURNING ODOR WAS DUE TO ENGAGING THE ON AND OFF SWITCH FOR THE AIR CONDITIONING COMPRESSOR. THE CONTACT ALSO STATED THAT THE VEHICLE REAR AIR CONDITIONING UNIT WOULD ACTIVATE INDEPENDENTLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 20,000. UPDATED 07/19/12 *BF
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE