ISUZU Complaints

I BROUGHT MY CAR TO THE [XXX], WHICH IS THE REPRESENTATIVE FOR ISUZU IN MY AREA TO HAVE PICTURES TAKEN, AS A RESULT OF MY FRAME BEING ROTTEN AND FALLING UNDER THE RECALL. ON FEBRUARY 10TH THE FIRST PICTURES WERE TAKEN, WE WERE ASKED TO BRING IT BACK TWO ADDITIONAL TIMES BECAUSE ISUZU SAID THE PICTURES WERE NOT OF QUALITY, BUT THE WILLY'S SERVICE PERSON SHOWED THEM TO US AND STATED HIMSELF THAT THEY COULDN'T UNDERSTAND WHAT THE PROBLEM WAS. AFTER OVER THREE WEEKS, WE'VE CALLED AND BEEN ABLE TO GET NO INFORMATION FROM OUR CASE WORKER, [XXX]. WE WERE TOLD THAT WE REMAINED IN OUR SPOT IN THE LINE OF RECALLS, SO CAN'T UNDERSTAND WHY AFTER 5 DAYS OF HAVING COMPREHENDIBLE PHOTOS, NO INFORMATION CAN BE GIVEN. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

I PURCHASED A 2002 ISUZU AXIOM IN APRIL 2010, HAD IT CHECKED BY MY PERSONAL MECHANIC ON FEBRUARY 7TH TO BE TOLD THAT THE FRAME WAS ROTTED OUT. WE BROUGHT MY CAR TO CAPITAL LINCOLN MERCURY WHERE WE PURCHASED THE VEHICLE TO BE TOLD THERE WAS A RECALL ON IT. THEN WE BROUGHT IT TO HAVE PICTURES TAKEN AT [XXX] ON FEBRUARY 10TH, WHO WE WERE TOLD IS THE ISUZU REPRESENTATIVE IN OUR AREA. WE DIDN'T HEAR BACK FROM EITHER ISUZU OR WILLY'S SO THEN WE CONTACTED THEM AND WERE TOLD THAT THE PICTURES WERE BAD; THIS HAPPENED TWO OTHER TIMES AND WE'VE SPOKEN TO OUR CASE WORKER AT ISUZU ON FRIDAY TO BE TOLD THAT HE COULDN'T TELL US ANY INFORMATION ABOUT THE DECISION OR MY CAR WHATSOEVER. [XXX] IS OUR SERVICE DEPARTMENT MANAGER FROM [XXX] AND [XXX]WAS OUR CASE WORKER FROM ISUZU. WE ARE VERY FRUSTRATED WITH THE LACK OF HELP, AS WE HAVE HAD TO INITIATE EVERY SINGLE CONTACT WITH ISUZU AND THEIR REPRESENTATIVE. I AM ALSO STILL WITHOUT A VEHICLE, THAT I AM UNABLE TO DRIVE FOR SAFETY REASONS, WITH NO AID FROM ANYONE, IN RESPECT TO A LOANER VEHICLE OR ANY INFORMATION. VIN #- [XXX] MAKE- ISUZU MODEL- AXIOM YEAR- 2002 MILEAGE- 82,661 PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

LETTER FROM CONGRESSMAN ON BEHALF OF CONSTITUENT REGARDING HER 2001 ISUZU RODEO; SHE WOULD LIKE ISUZU TO BE RESPONSIBLE FOR THE RUSTED FRAME AND OFFER AN ACCEPTABLE BUYBACK. *KB THE CONSUMER STATED HER SON WAS DRIVING THE VEHICLE, WHEN SUDDENLY HE WAS UNABLE TO CONTROL IT. THE CONSUMER HAD THE VEHICLE TOWED TO HER LOCAL MECHANIC WHO INFORMED HER THAT THE FRAME HAD RUSTED AND CRACKED AND IT WOULD NOT PASS INSPECTION. THE CONSUMER DISCOVERED THERE WAS RECALL ON THE BRACKETS ATTACHING THE AXLE TO THE FRAME. ISUZU HAD THE VEHICLE TOWED TO A LOCAL DEALERSHIP. UPON THEIR INSPECTION OF THE VEHICLE, THE VEHICLE COULD NOT BE REPAIRED UNDER THE RECALL DUE TO THE SEVERITY OF THE RUST AND THE FRAME BEING CRACKED. THE CONSUMER WAS VERBALLY OFFERED 3,000 AS A COURTESY AND GAVE HER THREE DAYS TO ACCEPT OR DECLINE. THE CONSUMER STATED SHE DID AGREE TO THE OFFER, BUT HAS NOT PURSUED IT FURTHER. *JB

2001 ISUZU RODEO. CONSUMER WRITES IN REGARDS TO A DEFECTIVE FRAME *TGW THE CONSUMER STATED AS SHE WAS HAVING ANOTHER SERVICE PERFORMED, THE MECHANIC INFORMED HER THE VEHICLE WAS NOT SAFE TO DRIVE. THE CONSUMER CONTACTED THE MANUFACTURER AND WAS INFORMED THERE WAS A RECALL, BUT IT HAD NOT BEEN MADE PUBLIC. THE CONSUMER STATED SHE FINALLY RECEIVED A RECALL LETTER AND THE VEHICLE WAS TOWED TO THE DEALER WHO KEPT THE VEHICLE FOR 54 DAYS. THE CONSUMER STATED SHE WAS UNDER THE IMPRESSION, THE VEHICLE WAS GOING TO BE REPAIRED, BUT THE DEALER ONLY PLACED TWO BRACKETS ON THE VEHICLE AND DID NOT REPLACE THE FRAME. THE CONSUMER WAS QUOTED AN EXTREMELY HIGH PRICE FOR REPLACING THE FRAME. *JB

ABOUT 1 1/2 YRS AGO THE CHECK ENGINE CAME ON IN MY 04 AXIOM. I TOOK TO THE SHOP AND THEY SAID IT WAS MISFIRING. I HAD THE SPARK PLUGS REPLACED, AND THE PROBLEM WAS NOT FIXED. WE THEN REPLACED 2 OF THE COILS, THEN THE SPARK PLUGS AGAIN, WITH NO LUCK. I HAVE EXPERIENCED LOSS OF POWER WHEN PULLING OUT FROM A STOP SIGN, RESULTING IN SEVERAL CLOSE CALLS FOR ACCIDENTS. THROUGHOUT ALL OF THIS I HAVE ALSO FOUND OIL SPOTS BEHIND MY EXHAUST WHEN THE VEHICLE IDLES, AND I GO THROUGH ALMOST 3 QTS OF OIL A WEEK! THE ENGINE HAS BEEN KNOCKING FOR WELL OVER A YEAR, AND WHILE I'VE HAD 4 MECHANICS LOOK AT IT , NOBODY HAS BEEN ABLE TO SOLVE THIS PROBLEM. I HAVE TO LET THE VEHICLE RUN FOR 10 MINUTES BEFORE DRIVING TO TRY AND AVOID THE ENGINE STALLING, AND I STILL HAVE SOME PROBLEMS WITH IT STALLING. THIS HAS BECOME A VERY EXPENSIVE AND DANGEROUS PROBLEM WITH NO APPARENT END IN SIGHT. IF I WASN'T UPSIDE DOWN ON THE LOAN I WOULD HAVE GOTTEN RID OF IT BY NOW. I HAVE FOUND MANY ARTICLES ONLINE REGARDING THE OIL CONSUMPTION AND ENGINE STALLING PROBLEMS. I CAN'T BELIEVE THIS VEHICLE HAS NOT BEEN RECALLED. *TR

1998 ISUZU RODEO FRAME IS RUSTED/ROTTED BEYOND REPAIR VEHICLE IS NOT SAFE TO DRIVE. I HAD THE RECALL 10V-436 DONE BUT SERVICE FACILITY SAID THIS FRAME FAILURE IS NOT COVERED. *TR

TL*THE CONTACT OWNS A 2001 ISUZU RODEO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, SHE NOTICED THAT THE ENTIRE FRAME SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO HER HOME. AFTER SHE INSPECTED THE VEHICLE, SHE NOTICED THAT IT WAS CORRODED. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT THERE WAS A RECALL AND FOR HER TO TAKE IT TO A DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2001 ISUZU RODEO. THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 10V436000 (SUSPENSION:REAR). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THEY COULD PERFORM THE RECALL REMEDY BUT THE VEHICLE WOULD STILL BE UNSAFE TO DRIVE BECAUSE THE ENTIRE FRAME WAS CORRODED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 73,000. THE VIN WAS UNAVAILABLE.

TOTAL FRAME RUSTED OUT ON 2001 ISUZU RODEO. I WAS TOLD NOT TO DRIVE IT. ONLY 72,000 MILES ON IT. ISUZU ONLY RECALLED THE BRACKETS ATTACHED TO THE FRAMES AND ARE SENDING PEOPLE BACK OUT ON TO THE ROAD WITH ROTTING FRAMES. THERE NEEDS TO BE ANOTHER RECALL FOR THE FRAMES SO THAT WE DON'T ALL HAVE TO BUY NEW VEHICLES. ISUZU IS CHEATING PEOPLE ON THE BUY BACK AMOUNTS. THERE IS NO FIX TO THIS PROBLEM EXCEPT FOR REPLACING THE BAD SECTION OF FRAME OR IN SOME CASES, THE ENTIRE FRAME. *TR

I HAVE A 1998 ISUZU RODEO THAT WAS ISSUED A RECALL FOR EXCESSIVE CORROSION ON THE REAR LOWER LINK. THIS IS NOT THE ONLY RELATED PROBLEM. THE REAR SECTION OF THE VEHICLE FRAME IS ROTTING OUT AS WELL. MY RODEO HAS 80,000 MILES AND HAS ABSOLUTELY ZERO BODY RUST, YET THE FRAME IS EXPERIENCING EXCESSIVE FRAME ROT. A CONVERSATION WITH ISUZU HAS LEAD NOWHERE. THIS COULD CAN BE EQUALLY AS DANGEROUS BECAUSE ISUZU'S REMEDY FOR THE RECALL IS TO INSTALL A LARGER BRACKET OVER THE ORIGINAL BRACKET, WHICH IS TO BE ATTACHED TO AN ALREADY DETERIORATING VEHICLE FRAME.