JAGUAR Complaints
View complaints related to JAGUAR. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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1998 JAGUAR XJ- GREENSBORO, NC
NOT SURE EXACTLY WHAT THE PROBLEM IS. I HAVE HAD THE COMPLETE FUEL SYSTEM AND WATER PUMP REPLACED. THERE APPEARS TO BE A DEFECT IN THE PLACEMENT OF WHERE THE GAS CAP IS LOCATED ON THE VEHICLE (ON TOP NEAR THE TRUNK) RATHER THAN ON THE SIDE. WHEN THERE IS A HARD RAIN, WATER LEAKS INTO THE GAS TANK; DIRT AND DEBRIS GATHER IN THE OPENING FOR THE GAS TANK AND MUST BE FREQUENTLY CLEANED OUT. THE VEHICLE WILL HESITATE WHILE DRIVING AND THEN WILL REFUSE TO START AGAIN. IN READING COMPLAINTS FROM OTHER OWNERS ABOUT THE PLASTIC PARTS USED IN THE ENGINE, PERHAPS THIS IS MY PROBLEM. AS FAR BACK AS THE COMPLAINTS GO ABOUT THE UNRELIABILITY OF THE VEHICLE, THERE SHOULD HAVE BEEN A RECALL TO DETERMINE WHY THE CAR WILL JUST STOP RUNNING FOR NO APPARENT REASON. *TR
Source: NHTSA WEB SITE -
2002 JAGUAR X-TYPE- SMITHFIELD, VA
WHEN DRIVING THE ENGINE WILL SHUT-OFF WITHOUT ANY WARNING WITH LOSS OF POWER STEERING. WILL NOT RESTART. THIS HAS HAPPENED THREE TIMES - THE FIRST TIME WAS AROUND SEPT. 13. CAR HAS BEEN TOWED THREE TIMES. I WAS TOLD THE COMPUTER BOX WAS "FILLED WITH ABOUT A 100 CODES AND WERE ERASED AND THE CAR SHOULD BE FINE". THE MECHANIC HAS EXTENSIVE JAGUAR EXPERIENCE. I HAVE ONLY DRIVEN THIS CAR ABOUT 100 MILES SINCE THE FIRST INCIDENT TO THE PRESENT DATE. (I WAS AFRAID TO DRIVE THIS CAR MUCH BECAUSE I DO NOT KNOW WHEN THE PROBLEM WILL OCCUR). ON 4-21-04 THE PROBLEM OCCURRED AGAIN AND I WAS UNABLE TO STEER THE VEHICLE (AT A PEDESTRIAN INDUSTRIAL INTERSECTION) AND MY FAMILY WAS IN THE CAR. I RESEARCHED THE INTERNET AND THIS IS A COMMON PROBLEM WITH THE 2002 JAGUAR X-TYPE. THIS CAR IS DANGEROUS TO DRIVE AND A DANGER TO THE PUBLIC, MYSELF AND TO MY FAMILY. I HAVE OWNED THIS CAR SINCE NEW AND NEVER ABUSED. IT NEEDS TO BE RECALLED AND THE PROBLEM FIXED BEFORE SOMEONE IS KILLED! UPDATED 05/20/14 UPDATED 06/19/14
Source: NHTSA WEB SITE -
2002 JAGUAR X-TYPE- GORE, VA
TL* THE CONTACT OWNS A 2002 JAGUAR X- TYPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT INTO ANY GEAR, THE KEY FELL FROM THE IGNITION. THE FAILURE WAS SPORADICALLY RECURRING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS TO BE REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 JAGUAR XJ- BELMONT, CA
APPLYING BRAKES MY FOOT ALSO HITS THE GAS PEDAL WHICH MAKES THE CAR LEAP FORWARD. *TT
Source: NHTSA WEB SITE -
2013 JAGUAR XJ- JACKSONVILLE, FL
WHILE AT A STOP LIGHT, ENGINE REVVED UP AND THE CAR STARTED ROLLING FORWARD. I HAD TO BRAKE HARD TO STOP IT. THIS HAPPENED ABOUT 3 MORE TIMES OVER THE NEXT 2 MONTHS. ONE TIME THE ENGINE RACED VERY HIGH AND I HAD TO PUT IT IN NEUTRAL TO AVOID CRASHING. AT 5000 MILES I TOOK IT TO THE DEALER WHO SAID THEY COULD FIND NO DIAGNOSES FROM THE AUTO COMPUTER AND COULD NOT REPLICATE THE PROBLEM. THEY CLAIMED TO HAVE NO KNOWLEDGE HOW TO FIX, BUT NOW I SEE A NUMBER OF REPORTS ON THE INTERNET ABOUT JAGUAR RAPID AND UNEXPLAINED ACCELERATION PROBLEMS. I FEEL JAGUAR IS NOT BEING HONEST ABOUT THIS PROBLEM -- AND IT IS DANGEROUS CONDITION. *TR
Source: NHTSA WEB SITE -
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2001 JAGUAR S-TYPE- PHILADEPHIA, PA
TL* THE CONTACT OWNS A 2001 JAGUAR S TYPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE CONTACT BEGAN TAPPING THE SHIFTER AND THE VEHICLE RESUMED NORMALLY. THE CONTACT ALSO INDICATED THAT THE ODOR OF GASOLINE WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT DEALER WHO DIAGNOSED THAT THE FUEL FILTER AND FUEL PUMP WERE FAULTY, AND BOTH WERE REPLACED. ADDITIONALLY, AN ABNORMAL BANGING NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE AND THE SEAT BELT MALFUNCTIONED AND BECAME UNSECURED. THE VEHICLE WAS TAKEN TO A MECHANIC. WHO REPLACED THE FRONT BALL JOINTS BUT THE SEAT BELT FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 102,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 JAGUAR XF- SCOTTSDALE, AZ
THE PASSENGER AIRBAG WORKS INTERMITTENTLY WHEN MY WIFE SITS IN THE PASSENGER SEAT. MY WIFE WEIGHS APPROXIMATELY 100 POUNDS. THE MANUFACTURER SAYS THAT THE PASSENGER AIRBAG IS DESIGNED TO NOT WORK FOR PASSENGERS 100 POUNDS OR LESS AND SAYS THAT THIS SERIOUS SAFETY ISSUE TO WITHIN THEIR DIAGNOSTICS. I BELIEVE THAT THIS ISSUE IS A SERIOUS SAFETY ISSUE AND JAGUAR REFUSES TO CORRECT THE ISSUE OR RETURN OR REPLACE THE VEHICLE. THE AIRBAGS ON THIS VEHICLE HAVE NOT BEEN ENGINEERED CORRECTLY AND JAGUAR NEEDS TO BE HELD ACCOUNTABLE FOR THEIR ERROR. MY WIFE REFUSES TO DRIVE AS A PASSENGER IN THIS CAR. I PURCHASED THIS CAR FOR MY WIFE, WHO WAS PRESENT AT THE TIME OF PURCHASE. JAGUAR FAILED TO MENTION AT TIME OF PURCHASE THAT THE AIRBAGS WOULD NOT WORK FOR A PERSONAL WHO WEIGHS 100 POUNDS OR LESS. I BELIEVE THAT JAGUAR NEEDS TO BE REQUIRED TO REMEDY THIS VERY SERIOUS SAFETY ISSUE. *TR
Source: NHTSA WEB SITE -
2004 JAGUAR X-TYPE- SAN JUAN, PR
WHEN TURNING ON THE ENGINE A NOISE WAS HEAR BY MY SON. I TOOK THE CAR TO THE MECHANIC AND HE SAID THAT THE FLYWHEEL IS LOOSEN AND THAT'S WHY YOU HEAR THAT NOISE FROM THE LOW SIDE OF THE ENGINE. *TR
Source: NHTSA WEB SITE -
2006 JAGUAR X-TYPE- EAU CLAIRE, WI
WAS DRIVING APPROXIMATELY 30MPH ON MY WAY TO THE DEALER FOR SCHEDULED OIL CHANGE AND WITHOUT ANY WARNING THE CAR STARTED MAKING A GRINDING NOISE AND STOPPED. IT WOULD NOT MOVE FORWARD OR REVERSE. MANAGED TO GET THE CAR TO THE SIDE OF THE ROAD AND CALLED THE DEALER FOR ASSISTANCE. UPON INSPECTION THE DEALER TOLD ME THE CAR NEEDED A TRANSMISSION AND TRANSFER CASE BECAUSE THE INTERNAL GEARS WERE FRAGMENTED. *TR
Source: NHTSA WEB SITE -
2009 JAGUAR XF- WASHINGTON, DC
I HAVE ENJOYED THIS VEHICLE OVERALL EXCEPT FOR THREE ISSUES LIMITED TO QUALITY. THE NAV UNIT FAILED SHUTTING DOWN THE ENTIRE FIBER OPTIC NETWORK AND THE DASH PAD DELAMINATED. THE FRONT LCA BUSING ARE ALSO PROBLEMATIC. *TR
Source: NHTSA WEB SITE