JAGUAR Complaints

My vehicle has about 68k miles, I have always serviced the vehicle properly. While driving the car my steering locked up and my vehicle lost all power on a busy road with my children in the car. Luckily we are safe but this is very dangerous. I have had the car inspected by several certified and insured mechanics and the engine pulley broke off of my engine block causing my entire engine and steering to shut down. Every mechanic says this is not normal and should not have happened at this mileage or without a huge impact and they all agree it is a safety hazard especially since the car gave no waring of engine needing to be serviced.

I was traveling at the legal speed limit of 70 mph on the freeway with no vehicles within 50 yards of my vehicle in all directions. I had been driving for about an hour and was on a bluetooth connected phone call through the car speakers when I heard the sound of glass popping and shattering over my left shoulder. First, I looked in the rear view mirror to see if the hatch window had shattered, but it had not. Next, I looked over my left shoulder at the driver side quarter window, the vehicle only has two seats so there is no back door window, and saw that it was completely shattered but held in place with the protective film car windows are required to have. I existed the freeway the first chance that I had, and pulled into a lot to inspect the window. There were no indications of any entry projectile such as a rock, debris from the road, or even the remote chance a bullet or BB from a BB gun. In other words, the window had just shattered on it's own. I was able to purchase clear packaging tape to put over the entire exterior surface of the window so that I could continue my drive home. I still have the shattered window that was replaced on the vehicle and was able to inspect it again after it was removed from the car. Again, there were no signs of anything hitting the window causing it to shatter.

The contact owns a 2011 Jaguar XF. The contact stated that while driving at various speeds, an abnormally strong gasoline odor would emit throughout the vehicle with the check engine warning remaining illuminated on the instrument panel. The contact discovered that fuel was leaking from the fuel tank on the passenger’s side of the vehicle. The manufacturer was notified of the failure and informed him that the vehicle was not included in NHTSA Campaign Number: 12V521000 (Fuel System, Gasoline) which he linked to the failure. The contact was then instructed by the manufacturer to take the vehicle to a local dealer for an inspection; however, the contact declined. The vehicle had yet to be repaired. The failure mileage was approximately 91,000.

The contact owns a 2015 Jaguar XF. The vehicle was taken to the local dealer for a battery replacement. The contact stated that the central locking system became inoperable. Additionally, the vehicle failed to start. The vehicle was towed to the same dealer and was diagnosed that the starter needed to be replaced. The part was not available for the locking system. The vehicle was not repaired. The manufacturer was notified of the failure, but no further assistance was provided. The approximate failure mileage was 67,000.

The contact owns a 2014 Jaguar XJ. The contact stated while driving at various speeds, the low coolant warning light would appear on the instrument panel. The contact stated that she had initially taken the vehicle to an independent mechanic where it was diagnosed with a coolant leak. Despite the repair, the failure immediately recurred. The vehicle was next taken to a dealer where the damaged coolant hose was replaced. Several other unknown repairs were performed on the vehicle; however, the failure returned soon after the repairs. The contact then took the vehicle to two other independent mechanics where they both confirmed the coolant leak failure; however, the failure remained after each repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

I was pulling onto my street and my steering wheel locked. The car was still running and the message said battery not charging. I had never experienced this. I panicked and powered the car off in the middle of the street. I turned it back it i could move forward but the steering wheel was locked. I got the car towed. 3 times because only jaguar can fix the problem. It’s the crankshaft pulley. My issue is my car is a 2015. There was a recall on this part March 2016. It was fixed by the dealership June 2016. I purchased the car January 2017. How is it that this part has gone bad so fast. Also with this part being able to break down out of no where why isn’t some kind of dashboard warning? There was no warning sound no lights or anything. Thank god I made it off the freeway. If this was a know issue in 2016 why not create a warning other than “battery not charging”? Now I face a $2000 repair and could have had a serious accident being broke down in the middle of traffic out of no where.

I own a 2016 Jaguar F-Type R. Some of these cars have an inherent manufacturing flaw with the coating on the trim pieces. From my research I discovered that this is a wide ranging problem for their vehicles in geographic locations that are consistently hot. Jaguar Land Rover North America is well aware of this problem. On 1/24/20 I brought my vehicle in for service. On this service call the vehicle was under warranty. I pointed out the issue with the right side vent trim piece, the worst of the deteriorating parts. The coating was deteriorating from the heat. In these cases they start to peel or become sticky like rubber cement. The other trim pieces also needed to be replaced. They replaced the old flawed part with a new flawed part. For this reason I thought it useless to have the other failing parts replaced, as they would eventually deteriorate. I discovered that new replacement parts were available, that could have been replaced under warranty, that do not have the deterioration issue. On 11/23/20 I contacted JLR corp and requested they replace the parts as an under warranty issue, with the upgraded components, which they could have under warranty. They denied this because the vehicle was now past warranty. After months of negotiation they agreed to give me an 80% discount on the upgraded parts. This however still cost me $967.80. This does not seem ethical or fair to me. They were notified of this issue while still under warranty. Furthermore, I wonder If this should have been a recall issue. Either way, I am requesting a refund.

The contact owns a 2011 Jaguar XF. The contact stated that while operating the vehicle, there was an abnormal fuel odor present inside and outside the vehicle. Upon inspection, it was discovered that fuel was leaking underneath the vehicle on the rear passenger’s side. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The contact was informed that the vehicle was not included in the NHTSA campaign number: 12V521000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.

The contact owns a 2017 Jaguar F-Pace. The contact stated that the vehicle experienced some jerking, pulling, and skidding with the rear tires. The contact had the tires replaced four times. The contact stated that the vehicle was taken to the dealer and the contact was informed that the lane driver assist was pulling on the rear tires while attempting to keep the vehicle in the lane while the contact was attempting to switch lanes. The vehicle was not repaired. The contact made the manufacturer aware of the failure. The approximate failure mileage was 60,000.

CURRENTLY THE FUEL TANK IS RUPTURED LEAKING FUEL ON THE GROUND. tHE LEAK IS NOT VISIBLE AS TO WHERE IT IS ORIGINATING FROM. tHE LEAK STOPS AFTER THE CAR SITS FOR ABOUT A HALF HOUR. I HAVE NOT TAKEN THE CAR IN FOR INSPECTION. I DID FIND THAT THERE WAS A RECALL FOR THIS POSSIBLE PROBLEM BACK IN 2012 AND WAS WONDERING IF THE MANUFACTURE IS STILL LIABLE FOR THIS PROBLEM EVEN AFTER IT IS FIXED THE FIRST TIME? OTHER THAN THE STRONG ODOR FROM THE FUEL THE ONLY INDICATOR I RECEIVED WAS THE SERVICE SOON LIGHT CAME ON THE DASH. NOT SURE IF THIS WOULD BE COVERED UNDER RECAL 12V521000.