JAGUAR Complaints

THE CAR SHUTS OFF RANDOMLY WHILE DRIVING IN MOTION ON CITY STREETS AND HIGHWAYS . THIS IS MY SECOND JAGUAR THAT DOES THIS. THIS HAS HAPPENED FOR THE 5TH TIME SO FAR. *TR

TL* THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT STATED THAT AFTER PARKING AND EXITING THE VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO ALPINE JAGUAR SALES DEPARTMENT (6606 N ANDREWS AVE, FORT LAUDERDALE, FL 33309) TO BE DIAGNOSED, WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,600.

AT ONLY 70,000 MILES ON MY JAGUAR I AM TOLD THAT I NEED A WHILE DIFFERENTIAL THAT IS 3800.00 THIS IS A COMMON COMPLAIN WITH JAGUAR OWNERS . THIS IS SOMETHING THAT NEEDS TO BE RECALLED AS THIS IS UNSAFE'

I WAS DRIVING MY 2015 JAGUAR XF ON 290 EAST BOUND IN WORCESTER MA WHEN THE VEHICLE LOST POWER AND BROKE DOWN ON THE SIDE OF THE HIGHWAY BARELY IN BREAK DOWN LANE. IT BROKE DOWN DUE TO OIL LEAKING ON THE ALTERNATOR WHICH CAUSED IT TO FAIL AND THE VEHICLE TO BREAK DOWN. THE OIL LEAK WAS CAUSED BY A FAULTY GASKET. I COMPLAINED TO JAGUAR CORPORATE AND THEY WILL NOT DO ANYTHING ABOUT IT EVEN THOUGH THIS GASKET IS KNOWN TO GO IN THE JAGUARS AND LAND ROVERS. I CALLED AAA AND THEY HAD TO CALL AN OFFICER DO THE LOCATION OF MY VEHICLE. THIS SHOULD ABSOLUTELY BE A RECALL FOR THIS GASKET. THIS IS ROUGHLY A 2 TO 3 THOUSAND REPAIR DUE TO HALF THE ENGINE HAS TO COME APART. MY FATHER AND I COULD OF GOTTEN KILLED DO THIS HAPPENING. I HAVE OWNED THIS VEHICLE FOR A YEAR AND 3 MONTHS AND I HAVE ONLY PUT 13K MILES ON THE VEHICLE. I HAVE ONLY HAD TO DO THE OIL CHANGE AND REAR BRAKE PADS. THEY TOLD ME THEY CANNOT DO ANYTHING BECAUSE THEY DO KNOW WHO WORKED ON IT. I WORK IN SERVICE AT A BMW DEALERSHIP AND MY MANAGER TOLD ME HE WOULD OF GOOD WILLED THE PROBLEM. I HAVE HAD ONLY CERTIFIED TECHNICIANS WORK ON THE VEHICLE. JAGUAR/LAND ROVER SHOULD HAVE THIS EITHER BE A RECALL OR AT LEAST A BULLETIN THE FACT THAT IT CAUSED A PERFECTLY GOOD ALTERNATOR TO GO AND CAUSE MY VEHICLE TO BREAK DOWN ON A MAJOR HIGHWAY AND COULD OF GOTTEN US KILLED IS UNACCEPTABLE. I WOULD REALLY APPRECIATE IF SOMETHING COULD BE DONE ABOUT THIS AND SINCE JAGUAR REFUSED TO HELP ME OUT AT ALL. I LOOK FORWARD TO HEARING BACK. THANK YOU.

2195 MILES, AND ONLY DRIVING IT FOR 60 DAYS. THANKFULLY I WAS DRIVING SLOWLY, WHEN THE CAR'S BRAKES STOPPED WORKING, THE CAR STARTED SHUDDERING VIOLENTLY. WHEN FINALLY WAS ABLE TO STOP CAR, THE I-PACE WOULD NOT GO INTO OR OUT OF GEAR, AND THE EMERGENCY PARKING BRAKE WOULD NOT RELEASE. INCREDIBLY SCARY. I CAN ONLY IMAGINE IF I HAD BEEN DRIVING ON THE HIGHWAY WHEN THE BRAKES FAILED.

ON FEBRUARY 12, 2020, I LEFT THE HOUSE AROUND 9:15 A.M. TO ATTEND A YOGA CLASS AT 9825 CARROLL CENTRE ROAD, SUITE 400, SAN DIEGO. THE YOGA STUDIO IS LOCATED IN A COMMERCIAL DISTRICT AND AS I WAS EARLY, THE ENTIRE PARKING LOT WAS EMPTY EXCEPT FOR ONE OTHER VEHICLE AT APPROXIMATELY 9:30 AM THAT MORNING. SO I DROVE AROUND IN FRONT OF THE BUILDING, #9825, AND DECIDED TO PARK ON THE OTHER SIDE FROM THE ONE VEHICLE PARKED THERE. SEE FIGURE 1. (SEE MAP OF 9825 CARROLL CENTER ROAD LOCATION. THE RED RECTANGLE SHOWS WHERE I PARKED; BLUE RECTANGLE SHOWS WHERE THE ONLY OTHER VEHICLE WAS IN THE PARKING LOT AT 9:30 AM ON WEDNESDAY, 2/12/20.) AS I SLOWLY PULLED INTO THE PARKING SPOT, WITH MY FOOT ON THE BRAKE PEDAL AS ONE DOES WHEN PARKING, THE JAGUAR I-PACE SUDDENLY SURGED AND ACCELERATED, DRIVING OVER THE CURB AND HEDGE IN FRONT ON TO THE OTHER SIDE AND RAMMED INTO THE PARKED VEHICLE, A VW BEETLE! IT WAS A TERRIFYING EXPERIENCE! SEE FOLLOWING PICTURES INCLUDING TREAD MARKS, SHOWING THE ACCELERATION WHEN THE CAR WAS IN THE PARKING SLOT. I WAS VERY SHAKEN BY THE INCIDENT AND SAT IN THE CAR FOR SOME TIME IN TOTAL DISBELIEF. THERE WAS NO DEPLOYMENT OF THE AIRBAGS IN MY CAR OR IN THE CAR I STRUCK. WHEN I WAS FINALLY ABLE TO MOVE, I GOT OUT OF THE CAR CAREFULLY AS IT WAS BALANCED ON TOP OF THE BUSHES WITH SOME OF THE WHEELS IN THE AIR. THE OWNER OF THE VW BEETLE ALSO CAME OUT ASKED IF I WAS OK. FORTUNATELY, I AM PHYSICALLY OK, JUST VERY SHAKEN AND TRAUMATIZED BY THE ENTIRE INCIDENT WHICH HAD LASTED NO MORE THAN SECONDS. THE NEXT 6 HOURS WERE SPENT CALLING MY INSURANCE, AAA FOR EMERGENCY TOWING, RENTAL CARS, ETC. BY MID-AFTERNOON OF FEBRUARY 12, 2020, I WAS INFORMED BY THE SERVICE DEPARTMENT OF JAGUAR SAN DIEGO THAT MY I-PACE CHECKED OUT OK AND ALL SOFTWARE UPDATES ARE CURRENT!

TL* THE CONTACT OWNS A 2017 JAGUAR F PACE S EQUIPPED WITH PIRELLI TIRES, TIRE LINE: P ZERO, TIRE SIZE: 265/40R/22. THE DOT NUMBER WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A WOBBLE IN THE TIRES. THE VEHICLE WAS TAKEN TO JAGUAR PORTLAND LOCATED AT (10125 SW WASHINGTON SQUARE RD, PORTLAND, OR 97223) WHERE IT WAS CONFIRMED THAT THE TIRES HAD EXCESSIVE ROLL FORCE. THE CONTACT STATED THAT 3 OF 4 TIRES WERE DEFECTIVE. THE CONTACT WAS NOT INFORMED WHICH OF THE THREE TIRES WERE DEFECTIVE. THE TIRES WERE NOT REPLACED. THE CONTACT STATED THAT THESE WERE REPLACEMENT TIRES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 38,000 AND THE TIRE FAILURE MILEAGE WAS 12,000. THE VIN WAS NOT AVAILABLE.

MY VEHICLE WHICH WAS STATIONARY BEGAN TO LEAK FUEL AFTER TRYING TO START THE CAR. THERE WAS NO LEAK PRIOR TO ATTEMPTING TO START THE CAR NOR WAS THERE ANY PHYSICAL DAMAGE OR COLLISION TO THE AREA.

VEHICLE SUBJECT TO APPARENT FUEL STARVATION. ENGINE CUTS OUT AND CANNOT BE RESTARTED. SOMETIMES WHEN STATIONARY AND SOMETIMES WHEN MOVING. AFTER A PERIOD OF TIME IT SPONTANEOUSLY RESTARTS, TYPICALLY NEXT DAY. AAA TOWED AND REPLACED THE FUEL PUMP WITH OEM PART, BUT IT DOES NOT HELP. I CAN PROVIDE RECEIPT IF NEEDED. APPEARS TO BE VERY SIMILAR SYMPTOMS TO THE 2010 AND 2013 JAGUAR XF RECALLS, BUT JAGUAR INDICATES THAT MY VIN IS NOT COVERED AND I SHOULD CONTACT THE DEALER AT MY OWN EXPENSE. PERSISTENT PROBLEM...DANGEROUS AND NOT FAIR! THIS HAPPENED 4 TIMES SO FAR, MOST RECENTLY YESTERDAY. CAR HAS APX. 56K MILES ON IT.

TL* THE CONTACT OWNED A 2014 JAGUAR F-TYPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE UNDERNEATH THE HOOD. THE FIRE DEPARTMENT WAS NOTIFIED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A TOW FACILITY. THE CONTACT STATED THAT AN INVESTIGATION WAS OPENED HOWEVER, THE RESULT WAS INCONCLUSIVE. NEITHER THE DEALER NOR MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. THE VEHICLE WAS DESTROYED.