JAGUAR Complaints

IN OCTOBER 2014, I PURCHASED A JAGUAR XF MODEL, THE CAR WAS USED AS AN EXECUTIVE DEMO FOR THREE MONTHS PRIOR TO MY PURCHASE. OVER THE YEARS, I HAVE SERVICED THE VEHICLE AT THE DEALERSHIP ONLY, THE CAR HAS EXCELLENT SERVICE RECORDS, AND HAS NEVER BEEN SERVICED ANYWHERE ELSE. ON 01/02/2020, THE 96,000 MILES SERVICE APPOINTMENT WAS DONE ON THE VEHICLE. ON MONDAY, JANUARY 27,2020, I WAS DRIVING HOME FROM WORK AND I HEARD A KNOCKING SOUND, I PULL OVER TO GET OFF THE HIGHWAY EXIT AND THE CAR LOSES ALL POWER. THE CAR HAD TO BE TOWED TO THE DEALERSHIP. SEVERAL DAYS LATER THE DEALERSHIP INFORMED ME THAT THE CAR'S ENGINE WAS COMPLETELY LOCKED UP AND THAT IT WOULD BE $20,000 TO FIX THE CAR, THE DEALER OFFERED DISCOUNTS AND I RECEIVED A CREDIT FROM JAGUAR CORPORATE, WHICH BOUGHT THE SERVICE PRICE DOWN TO $7,000. THE DEALERSHIP BELIEVES THAT SOMETHING BROKE APART IN THE ENGINE, CAUSING IT TO LOCK UP. BUT I AM REFUSING TO PAY THE $7,000, MY CAR HAS EXCELLENT SERVICE RECORDS AND HAS NEVER BEEN SERVICED ANYWHERE ELSE BUT THE DEALERSHIP. I JUST HAD THE 96,000 MILE SERVICE PERFORMED ON MY CAR AND EVERYTHING ON MY CAR WAS WORKING IN PERFECT CONDITION. THIS SERVICE ALSO INCLUDED AN OIL CHANGE! I CAN'T BELIEVE THAT THE DEALER IS TRYING TO CHARGE ME $7,000 TO FIX THE CAR. THIS IS THE ONLY OPTION THAT THEY GAVE ME! I BELIEVE THE DEALER DID SOMETHING TO MY CAR OR THIS PROBLEM IS PART OF A RECALL FOR MY CAR THAT HAS NOT BEEN IDENTIFIED. THERE ARE RECALLS ON OTHER XF'S MODELS SIMILAR TO THIS EXACT PROBLEM, BUT DOES NOT INCLUDE MY SERIAL NUMBER. MY CAR ALSO EXPERIENCED ANOTHER RECALL TYPE ISSUE THAT DID NOT INCLUDE MY SERIAL NUMBER; POWER STEERING WENT OUT BUT THE CAR WAS UNDER WARRANTY SO THIS ISSUE WAS REPAIRED AT NO COST. MY CAR HAS ONLY BEEN SERVICED AT THE JAGUAR DEALERSHIP. IT WAS JUST SERVICED ON 01/02/2020. THERE WERE ALWAYS ISSUES AND PROBLEMS WITH THE CAR.

TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT WHILE AT DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE BACK TO THE RESIDENCE. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

PARKED IN THE GARAGE, SOMETIME FOR A FEW DAYS OR THE NEXT DAY, THE CAR WILL NOT START ON OCCASIONS. NO SLOW STARTING OR CLICKING OF A BAD BATTERY, JUST A HUMMING THEN NOTHING. NO REASON FOR THE FAILURE. DOESN'T ACT LIKE A LOW BATTERY. I CHARGED THE BATTERY, AND JUMPED IT WITH NO SUCCESS. AFTER SEVERAL ATTEMPTS I WOULD GO INSIDE AND RETURNED IN 30 MINUTES OR SO,TRY AGAIN; SOMETIME IT WOULD START. AFTER SEVERAL TIMES, IN THE PAST TWO YEARS, OF THE CAR NOT STARTING I PURCHASED A NEW BATTERY; SAME THING. I DO NOTHING TO REMEDY THE PROBLEM, OTHER THAN WAIT A BIT AND TRY AGAIN. MY ONLINE RESEARCH SHOWS THAT THIS IS HAPPENING TO OFTEN. MANY PEOPLE HAVE THERE CAR TAKEN TO DEALERSHIP AND THEY FIND NOTHING. IT JUST STARTS WITHOUT ANY SERVICE, AUTOMOTIVE REPAIR SHOPS AND DEALERSHIPS COULDN'T FIND WHAT CAUSES THE ENGINE TO FAIL TO START OCCASIONALLY. I NOTICED THAT IF IT WON'T START AFTER SEVERAL ATTEMPTS, I GO AWAY FOR A WHILE AND TRY AGAIN. FOR UNKNOWN REASONS THE CAR WILL START; SOMETIME ON THE FIRST ATTEMPT. THIS IS VERY FRUSTRATING AND COULD BE COSTLY FOR THOSE NOT PATIENT ENOUGH TO TRY AGAIN AND AGAIN.

2013 JAGUAR XF GEAR SELECT KNOB WONT RISE. WAS DRIVING LIKE NORMAL, ARRIVED AT WORK, PARKED THE VEHICLE, AND TURNED OFF THE VEHICLE. GEAR SELECTOR TUCKED AWAY, HOWEVER WHEN THE IGNITION WAS ATTEMPTED TO BE STARTED AGAIN, THE GEAR SELECT KNOB WILL NOT RISE.

SCHEDULED RECALL J077 ON 1/23/20 AT NORTH JAQUAR (18205 INTERSTATE 45 N, HOUSTON, TX 77090) AND WAS DENIED RECALL AND TURNED AWAY. MY VEHICLE HAD TO BE TOWED TO REPAIR SHOP ON SATURDAY WHERE 2 FUEL LEAKS WERE DISCOVERED. MY CAR STALLS AND IS LEAKING FUEL AND COOLANT LIGHT HAS STARTED TO COME ON (RED).

I PURCHASED MY VEHICHLE IN MAY 2019, SINCE MY PURCHASE, I HAVE TWO MAJOR TIRE BLOW OUTS ON MAJOR HIGHWAYS WHICH COULD HAD CAUSED ME AND MY FAMILY MY LIFE. THIS OCCURRED TWICE ON DIFFERENT OCCASIONS. EACH TIME, MY TIRES SPLIT AND MY RIM COMPLETED RUPTURED CASES GREAT DAMAGE TO MY CARE. THE COLLISION COMPANY WHO FIXED MY VEHICLE BOTH TIMES ASKED ME WHAT I HIT THINKING I WAS IN AN ACCIDENT. I WAS ADVISED THAT MY RIMS SHOULD NOT HAVE CAUSED THE GREAT DAMAGE THAT IT DID. I AM NOT SURE IF THIS ISSUE WAS EVER REPORTED, BUT I AM SCARED TO DRIVE MY CAR. PLEASE LET ME KNOW IF THERE IS ANYTHING THAT YOU CAN DO TO HELP ME. THANK YOU

MY CAR HAS A GAS LEAK FROM THE TOP SEAL. I SAW WHERE THERE IS A RECALL IN THIS BUT MANUFACTURING COMPANY KEEPS REELING ME IT'S NOT MY VIN THAT THE RECALL IS AFFECTED.

TIMING CHAIN NOISE THE ENGINE MAKES A LOUD TIMING CHAIN NOISE WHICH IS LEADING TO TIMING CHAIN FAILURE WHICH CAN LEAD TO FATALITIES

AT RANDOM INTERVALS, THE ENGINE FAN GO INTO A 'ROAR' AT 100% RPM AND NOT STOP UNTIL THE CAR IS SHUT OFF. THIS OCCURS REGARDLESS OF THE OUTSIDE TEMPERATURE (SUMMER AT 90F, WINTER AT 30F AKA JUST NOW). THE FAN NOISE IS NOT PROPORTIONAL TO THE ENGINE RPM AND REMAINS CONSTANT ONCE IT STARTS. THE CAR CAN BE SHUT OFF COMPLETELY AND IMMEDIATELY STARTED AND THE FAN WILL BE RESET AND SILENT, SOMETIMES FOR THE REST OF THE DAY. THE JET-ENGINE SOUND FROM THE FAN IS NOT FIXED BY TURNING THE CAR OFF AND ON, JUST RESET TO THE NEXT DAILY OCCURRENCE. OUR 9 MONTH OLD E-PACE WILL DO THIS AT LEAST ONCE A DAY IF NOT MORE.

PARKING BRAKE FAULT/E-BRAKE MODULE ...MY VEHICLE WAS STATIONARY AND MY ATTEMPT TO START THE VEHICLE I WAS UNABLE TO MOVE IT OUT OF GEAR. I TOOK IT TO THE DEALERSHIP AND THEY OFFERED TO REPAIR OR REPLACE THE E BRAKE MODULE. MY FURHER RESERACH INDICATEDT THAT THIS IS AN EXISTING PROBLEM WITH DIFFERENT YEARS OF THIS MODEL CAR THAT HAVE BEEN PREVIOUSLY BEEN RECALLED BY THE CAR MANUFACTURE. THE DEALER AND THE MANUFACTURE APPEARS TO BE AWARE OF THIS PRE-EXISTING PROBLEM WITH THESE CARS AND HAVE FAIL TO CORRECT OR ADDRESS THE PROBLEM.