JAGUAR Complaints

TL* THE CONTACT OWNS A 2001 JAGUAR S-TYPE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL WOULD VEER TO THE RIGHT ON ITS OWN WITHOUT WARNING. THE CONTACT MANAGED TO KEEP THE STEERING WHEEL STRAIGHT AND DROVE TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS TEST DRIVEN AND THE MECHANIC FOUND THAT THE BALL JOINTS WERE FRACTURED AND DEEMED THE VEHICLE UNSAFE TO DRIVE. JAGUAR RALEIGH (4001 CAPITAL HILLS DR, RALEIGH, NC 27616, (919) 746-8675) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS INFORMED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 00V359002 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

ON THREE SEPARATE OCCASIONS, TWO WITH MY WIFE, AND ONCE WITH ME, THE CAR SUDDENLY ACCELERATED AS IF THE ACCELERATOR WAS DEPRESSED TO THE FLOOR EVEN THOUGH OUR FEET WERE NO ON THE ACCELERATOR. WITH MY WIFE DRIVING, SHE WAS PULLING INTO PARKING SPACES GOING 5MPH OR SLOWER. I WAS COASTING DOWNHILL AT 40MPG WHEN THE CAR ACCELERATED AND THE BRAKES DID NOT RESPOND. WE REPORTED EACH INCIDENT TO THE DEALER WHO SAID THEY RELAYED THE INFORMATION TO JAGUAR TECHNICAL SUPPORT. IN ALL CASES JAGUAR SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR AND WANT US TO CONTINUE TO DRIVE IT. THE LAST TIME THEY ASKED THE DEALERSHIP TO DRIVE THE CAR FOR 100 MILES. WE ARE NOW AFRAID TO DRIVE THE CAR FOR FEAR WE WILL HIT AND INJURE SOME INNOCENT PARTY OR HARM OUR SELVES.

I WAS DRIVING NEAR FM 1960, MY STEERING WAS VERY STIFF AND THE CAR TURNED OFF WHILE DRIVING. I HAD IT TOWED ACROSS TOWN TO MY MOMS HOUSE WHICH WAS CLOSER THAN MY HOME. THE CAR HAS BEEN TOWED TO JAGUAR WHERE THEY HAVE STATED THIS MALFUNCTION IS NOT RECALL RELATED. THEY WERE RUDE AND NON HELPFUL. WE BELIEVE THIS MALFUNCTION IS IBDEED RECALL RELATED.

WHEN I PURCHASED THE VEHICLE FROM VAN BUICK/GMC IN SCOTTSDALE, ARIZONA THEY ASSURED THAT THEY REPAIRED THE VEHICLE, ITS RECALLS, AND WINDSHIELD. UPON LEAVING THE DEALERSHIP, A COUPLE OF WEEKS LATER, THE SERVICE ENGINE LIGHT COMES ON AND THE CODES I RECEIVED FROM AUTOZONE REFLECT AIRBAG AND FUEL DELIVERY SYSTEM ERRORS. ALTHOUGH THE AIRBAG LIGHT IS NOT ON INSIDE OF THE CABIN, THE DASHBOARD IS STARTING TO LIFT ON THE PASSENGER SIDE WHERE THE AIRBAG IS. ALSO THE REAR SEAT CHILD SEAT ANCHORS DO NOT EXIST. THEY ARE NOT PRESENT IN THE VEHICLE AND I HAVE 2 SMALL CHILDREN I TRANSPORT DAILY. ALMOST DAILY, THE ENGINE WILL STALL OR LAG AND I CAN HEAR WHINING COMING FROM THE REAR PASSENGER BACK SEAT WHERE THE FUEL PUMP IS. I'M AFRAID THAT THE SMELL OF GASOLINE AND THAT SOUND MEANS I HAVE A FAULTY FUEL PUMP. IT STALLS WHEN RUNNING AND WHEN SITTING IDLE. IT'S WORSE AT AN IDLE. IT STALLS OR STUTTERS DAILY. I'M AFRAID THESE 3 THINGS WHICH I'VE SEEN ON RECALL LISTS RELATED TO THIS TYPE OF CAR WERE SEVERELY OVERLOOKED AND ARE A DANGER TO MYSELF AND MY CHILDREN.

THE VEHICLE LOST POWER ON FREEWAY, LOST POWER TO POWER STEERING, FELT SLUGGISH (NO FUEL) WHEN I PRESSED ACCELERATOR, COULD NOT ACCELERATE ABOVE 35 MPH. HAD TO STOP CAR ON SIDE OF ROAD. TURNED ON AND OFF WAITHED 10MIN, CAR STARTED AND WAS ABLE TO DRIVE, BUT REPEATED ABOVE DISCRIMINATION. OCCURED 12072019 AND 12082019. DASH LIGHTS CAME ON AND CHECK ENGINE LIGHT STAYED ON. ADD 93 OCTANE FUEL THINKING I HAD BAD FUEL, PROBLEM CONTINUES. SCHEDULED APPT WITH JAGUAR TO LOOK AT CAR ON 12102019. CAR NOT DRIVE ABLE. IT IS UNDER WARRANTY. TAKING CAR TO JAGUAR FORT WORTH. VEHICLE SUFFERED FROM COMPLETE ENGINE AND POWER STALL. VEHICLE SHOWS TO HAVE 12 RECALLS RELATED TO ENGINE, POWER STALL AND HOSES.

VEHICLE DIED WHILE DRIVING AND WILL NOT TURN OVER. THIS HAPPENED A FEW TIMES BEFORE. MY MECHANIC TELLS ME THAT IT IS THE FUEL PUMP AND THAT THEY WERE ABLE TO START THE CAR BY BANGING UNDER THE CAR NEAR THE FUEL PUMP LOCATION. JAGUAR HAS A RECALL ON THE FUEL PUMP RELAY FOR MY CAR YEAR AND ENGINE, BUT THE JAGUAR NATIONAL HEADQUARTERS SAYS THAT IT DOESN'T APPLY TO MY VEHICLE. SEEMS LIKE A SIMILAR PROBLEM THAT SHOULD BE COVERED BY THEM.

I WAS CALMLY DRIVING SLOWER THAN 35 MPH ON A CITY STREET WHEN THE CAR SUDDENLY SLOWED DOWN AND STOPPED RESPONDING TO THE ACCELERATOR PEDAL. WHEN I TRIED TO STEP ON THE GAS I HEARD A BIG EXPLOSION-LIKE SOUND. THEN ALL OF A SUDDEN THE CAR ACCELERATED TO WHAT SEEMS LIKE OVER 100 MPH AND THE BREAKS DID NOT WORK DESPITE ME PRESSING THE BREAKS SEVERAL TIMES. I SHOT INTO 3 CARS AHEAD OF ME THAT WERE AT THE RED LIGHT. THE OTHER CARS RECEIVED SUBSTANTIAL DAMAGE; I SAW THAT OTHERS WERE INJURED. MY CAR WAS COMPLETELY DAMAGED/CRUSHED IN THE FRONT AND A FIRE HAD BROKEN OUT. THE AIRBAGS HAD DEPLOYED AND I WAS PRETTY MUCH PINNED TO THE SEAT. I HAD BOUGHT THE CAR FROM THE DEALER BRAND NEW AND HAD IT REGULARLY SERVICED AND MAINTAINED. I WAS THE ONLY DRIVER AND IT HAD ONLY 30000 MILES OVER 3 YRS.

MY 4-MONTH-OLD CAR'S BRAKES FAILED TO OPERATE WHILE TRAVELING AT 60MPH IN THE FAST LANE OF THE FREEWAY. FORTUNATELY I WAS ABLE TO TURN ON HAZARD LIGHTS AND COAST ACROSS THE FREEWAY TO THE HARD SHOULDER WHERE THE CAR ROLLED TO A STOP. THE PROBLEMS BEGAN EARLIER IN THE DAY WHEN THE CAR REPORTED "REDUCED BRAKE PEDAL FEEL, OK TO DRIVE WITH CAUTION. LATER IN THE DAY A MESSAGE REPORTED "ASPC NOT AVAILABLE." AT THIS POINT I CALLED THE DEALERSHIP WHO ADVISED US TO BRING IT IN THE NEXT DAY. SOME TIME AFTER THIS ALERT WE RECEIVED A SERIES OF RAPID MESSAGES - "TRACTION CONTROL OFFLINE" "EMERGENCY BRAKING ASSIST OFFLINE - OK TO DRIVE WITH CAUTION" AND SEVERAL OTHERS WHICH I DON'T RECALL. THE FINAL WARNING WAS "GEAR BOX FAULT" - AT THIS POINT I THOUGHT IT WISE TO PULL OVER, BUT WHEN I TRIED TO USE THE BRAKES THERE WAS NO RESPONSE AT ALL. JUST A GRINDING, CRUNCHING FEELING UNDER THE BRAKE PEDAL. I TURNED ON HAZARD LIGHTS AND COASTED TO THE RIGHT LANE THROUGH FAST-MOVING TRAFFIC, AND THEN ONTO THE HARD SHOULDER. I BELIEVE THE REGENERATIVE BRAKING SYSTEM WAS WORKING AND THIS MANAGED TO SLOW THE VEHICLE TO A STOP. ON THE HARD SHOULDER I TURNED THE CAR OFF AND THEN ON AGAIN, BUT THE BRAKE PEDAL STILL HAD A GRINDING, CRUNCHING FEELING AND WOULD NOT OPERATE. THE PARK/DRIVE/NEUTRAL BUTTONS JUST FLASHED IF YOU PRESSED THEM. I WAS IN THE CAR WITH TWO CHILDREN UNDER 6 AND MY WIFE. WE WERE VERY CONCERNED AS THERE WAS VERY LITTLE SPACE AT THE SIDE OF THE ROAD AND NO WAY TO GET OFF THE FREEWAY. WE PRESSED THE CAR'S SOS BUTTON AND THE WOMAN ADVISED WE CALL 911 TO BE RESCUED BY THE POLICE. JAGUAR ROADSIDE ASSISTANCE SENT A TOW TRUCK TO TOW THE VEHICLE TO JAGUAR MONTEREY FOR REPAIR. A FEW DAYS LATER WE WERE TOLD THE CAR'S "POWER DISTRIBUTION BOX" HAD FAILED. THE CAR HAD NO OUTSTANDING RECALLS. WHEN PURCHASED IT HAD THE "ASPC NOT AVAILABLE" ERROR AND HAD TO GO BACK TO DEALER FOR REPAIR.

RECALL ALERT: JAGUAR XFFACEBOOKTWITTER POSTED: DECEMBER 9, 2008 JAGUAR IS RECALLING ABOUT 3,800 2009 XF SEDANS DUE TO AN ELECTRICAL DEFECT THAT COULD RESULT IN A NUMBER OF PROBLEMS. IN A DEFECT NOTICE FILED WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, JAGUAR EXPLAINS, "THE INSTRUMENT CLUSTER SPEAKER WIRES MAY FRACTURE AS A CONSEQUENCE OF AN OVERLY AGGRESSIVE TICK-TOCK SOUND WAVE FORM, THE VOLUME OF WHICH IS VEHICLE SPEED DEPENDENT." THE XF MAKES THE TICK-TOCK SOUND WHEN ITS TURN SIGNAL IS ENGAGED - AND AT HIGH SPEED, THE SOUND MAY BE LOUD ENOUGH TO CRACK THE RUBBER COATING ON SPEAKER WIRES. "IN THE EVENT OF A SPEAKER FAILURE, THE FOLLOWING AUDIBLE NOTIFICATIONS WILL CEASE TO FUNCTION - DIRECTIONAL INDICATORS, SEAT BELT WARNING, 'LIGHTS ON' WARNING, DRIVER'S DOOR OPEN WITH THE KEY IN THE IGNITION, DRIVER INTERVENTION (ADAPTIVE CRUISE CONTROL EQUIPPED VEHICLES) AND SEAT MEMORY." DEALERS WILL MAKE A SIMPLE SOFTWARE ADJUSTMENT, FREE OF CHARGE, TO FIX THE PROBLEM. OWNERS SHOULD RECEIVE A LETTER IN THE MAIL EXPLAINING THE RECALL THIS WEEK. THIS IS THE SECOND TIME THE XF HAS BEEN RECALLED SINCE IT CAME ON THE MARKET JUST A FEW MONTHS AGO. THE EARLIER RECALL, INVOLVING A SEATBELT DEFECT, WAS A FAR MORE SERIOUS SAFETY RISK - BUT THE FACT THAT THE VEHICLE HAS BEEN RECALLED TWICE IN SUCH A SHORT TIME MIGHT CONCERN SOME BUYERS. THE XF IS A MECHANICALLY COMPLEX CAR WITH MANY FEATURES NOT FOUND IN OTHER VEHICLES, FROM A SHIFT KNOB THAT SITS INSIDE THE CONSOLE WHEN THE CAR IS OFF AND RAISES INTO THE DRIVER'S HAND AFTER THE VEHICLE IS STARTED, TO A TOUCH-SENSITIVE GLOVEBOX LOCK. JAGUAR HAS HISTORICALLY FACED QUALITY CONTROL PROBLEMS. THE XF IS A SHARP-LOOKING CAR WITH A POWERFUL ENGINE THAT HAS WON PRAISE FROM MANY REVIEWERS, BUT QUALITY PROBLEMS WITH THIS CAR COULD DEFEAT JAGUAR'S EFFORTS TO REFORM ITS IMAGE.

WHEN THE CAR GETS CLOSE TO 1/4 OF A TANK OF GAS IT COMPLETELY STOPS AND IT SWITCHES INTO NEUTRAL, HEADLIGHTS SHUT OFF, AND THE CAR COMPLETELY STALLS OUT. TONIGHT IS THE SECOND TIME IN A WEEK THIS HAS HAPPENED ON THE INTERSTATE IN HEAVY TRAFFIC. THERE'S LESS THAN 30K MILES ON MY CAR! SOMEONE IS GOING TO GET KILLED! MY FAMILY IS IN DANGER AS WE SIT STRANDED ON THE SIDE OF THE INTERSTATE, AND IF SOMETHING HAPPENS TO US I'M SUING THIS COMPANY!