JAGUAR Complaints

TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE TURNED OFF. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (JAGUAR OF FREEPORT, 146 W. SUNRISE HWY, FREEPORT, NY) WHERE IT WAS DIAGNOSED THAT THE AIR INJECTION PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE DAYS LATER. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO A FUEL LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2011 JAGUAR XF. WHILE DRIVING 60 MPH, A LOUD ABNORMAL NOISE WAS HEARD. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AS THE VEHICLE DECELERATED, BUT KEPT OPERATING. THE CONTACT TURNED OFF THE VEHICLE, OPENED THE DOOR, AND NOTICED FLAMES UNDERNEATH THE DRIVER SIDE DOOR. THERE WERE NO INJURIES SUSTAINED. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW LOT. THE CONTACT CALLED LAND ROVER MONMOUTH (807 NJ-35, OCEAN TOWNSHIP, NJ 07712, (732) 869-2500), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000. *TT CONSUMER STATED CAR CAUGHT FIRE WHILE HE WAS DRIVING ON 6/18/18; IN THE PASSING THE VEHICLE CEASED TO OPERATE AS DESCRIBED ON PREVIOUS PAGE. WHEN I OPENED THE DRIVERS SIDE DOOR THERE WERE FLAMES COMING FROM UNDER THE CAR PASSING UP THE OPEN DOOR. UPDATED 10/9/18*JB

MY JAG XF 2013 DASH IS BEING TORN AWAY AND SEPARATING. IT IS ANNOYING TO ME THAT JAGUAR REFUSES TO ADMIT USING SUBPAR MATERIALS.

TL* THE CONTACT OWNS A 2003 JAGUAR S-TYPE. WHEN THE VEHICLE WAS STARTED, THE CONTACT SMELLED FUEL AND NOTICED FUEL ON THE GROUND UNDER THE FUEL TANK. THE VEHICLE WAS TAKEN TO JAGUAR NASHVILLE (3 CADILLAC DRIVE, BRENTWOOD, TN 37027) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK AND FUEL TANK FILLER NECK HOSE HAD DETERIORATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.

ONE DAY, WHILE DRIVING, A VEHICLE DEFECT CAUSED THE DRIVER-SIDE AIRBAG OF MY MOM'S 2011 JAGUAR XF TO DEPLOY, WHILE THE VEHICLE WAS IN MOTION. THERE WAS NO COLLISION THAT PROMPTED THIS EXPLOSION. A DESIGN FAULT OF THIS MAGNITUDE CAUSED THE DRIVER TO LOSE CONTROL OF THE CAR. LUCKILY, A CRASH WAS AVOIDED. THIS IS A SERIOUS SAFETY ISSUE. IMMEDIATELY, MY MOM TOOK THE CAR TO THE DEALERSHIP. AFTER RUNNING CODES AND SPEAKING WITH A REPRESENTATIVE AT THE DEALERSHIP, MY MOM WAS INSTRUCTED TO PAY FOR THIS FAULT MANUFACTURED INTO HER CAR. FURTHER, NO INVESTIGATION WAS COMPLETED TO DETERMINE IF THIS DEPLOYMENT WAS A ONE-TIME OCCURRENCE OR A FAULT IN MULTIPLE CARS. JAGUAR HAS A LEGAL AND MORAL OBLIGATION OF ENSURING THE SAFETY OF THEIR CUSTOMERS.

TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR ENTERED THE VEHICLE. THE CONTACT NOTICED FUEL LEAKING UNDER THE CHILD SAFETY SEAT. THE CONTACT CALLED AN UNKNOWN JAGUAR DEALER IN DALLAS, TEXAS, BUT THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THE FUEL FLANGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V187000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

ODI#11101609 - UPDATE INFORMATION. UPDATE, MY CAR RECALL PART WAS REPLACED FOR $574.04 AND I PICKED IT UP YESTERDAY 6-27-18, BY A LOCAL AUTO PARTS REPAIR SHOP, I HAVE THE BILL TO SHOW PROOF. JAGUAR LAND ROVER GWINNETT SALESMAN FRISCO DOLLARD 770-680-5000 OFC EMAILED ME ON 6-16-18 TO SALE ME ANOTHER CAR, I TOLD HIM I WANT MY CAR FIXED NOT A SALE. HE TOLD ME TO CALL MIKE WHITE SERVICE MGR. AFTER LEAVING SEVERAL MESSAGES, MR WHITE CALLED ME BACK VERY RUDE AND STATED, THEY WOULD NOT COMPENSATE ME FOR THE RECALL DEFECT PART. AFTER I ASKED HIM TO RUN MY VIN# HE STATED THE RECALL PART WAS REPLACED 6-29-2007 UNDER MY NAME. I TOLD HIM THAT WAS IMPOSSIBLE BECAUSE I DID NOT BUY THIS CAR UNTIL 7-9-2007. HE BECAME MORE UPSET AND SHORT WITH ME AND SAID IT WOULD BE AFTER 7-4-18 BEFORE THEY COULD EVEN LOOK AT MY CAR $150.00 JUST TO DIAGNOSTICS PLUS ANY PART OR LABOR JUST BRING IT IN, I TOLD HIM IT WAS NOT DRIVE-ABLE, HE SAID THAT WAS MY PROBLEM. NOTHING ELSE THEY COULD OR WOULD DO. I FEEL THIS WAS A TOTAL LET DOWN AND NEGLECT ON MY VEHICLE BY JAGUAR LAND ROVER I COULD HAD BEEN KILLED OR SERIOUS HURT BECAUSE OF A FAULTY BRAKE RECALL/DEFECT PART ON MY CAR THAT SHOULD HAVE BEEN REPLACED YEARS AGO AT ANY SERVICE VISIT THAT I HAD AT THEIR PLACE OF BUSINESS. NOW THAT I HAVE PAID THE ADDED EXPENSE FOR THIS REPAIR AND THEY WERE NOT WILLING TO DO ANYTHING TO HELP CORRECT THIS PROBLEM. UN-JUSTICE HAS BEEN DONE TO ME. *JS

I FOUND A RECALL ON THE ELECTRONIC PARK BRAKE MODULE FOR A DEFECT TO BE REPLACED SINCE 2005, BUT I WAS NEVER NOTIFIED. I HAVE HAD THIS VEHICLE SINCE 2007 WITH MANY SERVICES AT THE DEALERSHIP SINCE PURCHASED. MONDAY JUNE 11, 2018 MY PARKING BRAKE ENGAGED AND WOULD NOT RELEASE. THIS IS S SERIOUS SAFETY CONCERN. I WAS PARKED AWAY FROM HOME PAYING A BILL IN THE PORING RAIN AND HAD TO HAVE MY CAR TOWED TO THE NEARER DEALERSHIP.IT HAS BEEN 3 DAYS NOW WITHOUT TRANSPORTATION AND I STILL DON'T KNOW IF THEY CAN FIX IT. ALL THIS COULD HAVE BEEN AVOIDED WITH PROPER SERVICE AND NOTIFICATION FROM THE AUTHORIZED DEALERSHIP YEARS AGO AT THE TIME OF SERVICE.

TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL FUEL ODOR WHEN IT WAS STARTED. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JAGUAR HOUSTON NORTH (18205 INTERSTATE 45 N, HOUSTON, TX) WHERE IT WAS DIAGNOSED WITH A FUEL LEAK, AND THE FUEL RETAINERS AND A GASKET NEEDED REPLACEMENT. THE VEHICLE WAS INOPERABLE AND WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

2009 JAGUAR XF SUPERCHARGED DASHBOARD GLARE & VISIBILITY OBSTRUCTION THE LEATHER DASHBOARD ON MY 2009 JAGUAR XF SUPERCHARGED HAS BEGUN TO SEPARATE, RIPPLE, & BUBBLE. RESULTING IN A SERIOUS SAFETY ISSUE AS THE RIPPLING (LOOKS SIMILAR TO WAVES) CAUSES THE SUN TO REFLECT / GLARE DIRECTLY TO THE WINDSHIELD & INTO THE OPERATORS EYES. THE RESULT, UNDER CERTAIN CIRCUMSTANCE (HIGH NOON, VERY SUNNY DAYS, DUSK/DAWN), IS COMPLETE VISION IMPAIRMENT. THE PROBLEM STEMS FROM A DEFECTIVE GLUE / BONDING AGENT APPLIED DURING THE MANUFACTURING PROCESS. ONCE SEPARATION BEGINS IT PROGRESSES AND SPREADS LIKE CANCER. THE UNACCEPTABLE REPAIR ESTIMATE PROVIDED BY JAGUAR, $3,500.00 TO $4,500.00, TO REPLACE THE ENTIRE DASH. UNNECESSARY AS THE DEFECT IS THE BONDING AGENT, NOT THE HARDWARE. JAGUAR & OFFICIAL OEM FORUMS SUGGEST A... "COST EFFECTIVE ALTERNATIVE." THE REMEDY VIA THIRD PARTIES: REMOVE THE DASHBOARD, SEPARATE THE LEATHER, CLEAN, APPLY A NEW BONDING AGENT, CURE, AND REINSTALL. BECAUSE THE DASHBOARD IS NO LONGER FLAT, ON SUNNY DAYS & ESPECIALLY AT DUSK AND DAWN, THE LARGE BUBBLES & WAVES CAUSE LIGHT TO REFLECT DIRECTLY TO THE WINDSHIELD & THE OPERATORS EYES. THE RESULTING REFLECTION / GLARE RENDERS THE VEHICLE COMPLETELY UNSAFE TO OPERATE DURING THE PREVIOUSLY MENTIONED CONDITIONS. SAFETY IS IMPORTANT & JAGUAR SHOULD ADDRESS THIS ISSUE VIA RECALL & NOT LEAVE THE COSTLY REMEDY FOR THIS KNOWN DEFECT TO THE CONSUMER & POTENTIALLY UNQUALIFIED THIRD PARTY REPAIR FACILITIES. THIS KNOWN PROBLEM EFFECTS A MAJORITY OF 2009-2011 XF MODELS. JAGUAR ACKNOWLEDGE THE ISSUE AS EARLY 2009. YET CONTINUED TO USE A MANUFACTURING PROCESS KNOWN TO BE DEFECTIVE. THE KNOWN DEFECT CAN CAUSE TEMPORARY BLINDNESS WHILE OPERATING THE VEHICLE. THE CONSEQUENCES OF DRIVING WHILE BLIND ARE OBVIOUS. JAGUAR, SHOULD BE REQUIRED TO REMEDY THE DEFECT.