JAGUAR Complaints

WHEN PARKING THE POWER STEERING IS REDUCED. WHEN DRIVING THE POWER STEERING IS REDUCED. THIS CAUSES ME TO LOSE CONTROL OF MY VEHICLE. THE WHOLE WHEEL LOCKS UP.

TL* THE CONTACT OWNS A 2012 JAGUAR XJL. WHILE OPERATING THE VEHICLE, A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE AND EXHAUST FUMES WERE PRESENT INSIDE THE CABIN. IN ADDITION, WHILE DRIVING HIGHWAY SPEEDS, THE VEHICLE SWAYED FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER (BROWNS JAGUAR IN RICHMOND, VA) WHERE IT WAS DIAGNOSED THAT THE SUPER CHARGER NEEDED TO BE REPLACED IN ORDER TO RESOLVE THE ENGINE/EXHAUST FAILURE, AND THE UPPER CONTROL ARM BUSHINGS AND TRUST BUSHINGS NEEDED TO BE REPLACED IN ORDER TO RESOLVE THE SUSPENSION ISSUES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 40,000.

ON JULY 12,2017 MY VEHICLE STALLED AND WOULD NOT START AFTER REPEATED TRIES. THE VEHICLE WAS TOWED TO A JAGUAR DEALER WHERE IT STAYED FOR 14 DAYS WHILE THEY TRIED TO SOLVE THE PROBLEM. A NEW FUEL PUMP DRIVER MODULE WAS INSTALLED AND THE DEALER DECLARED THE PROBLEM FIXED. THE MILEAGE ON THE CAR WAS 696 MILES ENTERING THE DEALER AND 724 MILES LEAVING. ON AUGUST 3, 2017 MY VEHICLE STALLED AGAIN AND WOULD NOT RESTART AFTER REPEATED TRIES. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT STAYED FOR ANOTHER 15 DAYS. THE DEALER STATED THE PROBLEM WAS DUE TO MELTED PINS IN THE FUEL PUMP DRIVER MODULE. THE DEFECTIVE PINS WERE DECLARED REPAIRED AND THE FUEL PUMP DRIVER MODULE RENEWED. MILEAGE ON THE CAR WAS 997 MILES ENTERING THE DEALER AND 1149 MILES LEAVING. IN THE LAST 7 WEEKS, I HAVE ONLY DRIVEN THE CAR ABOUT 100 MILES BECAUSE OF MY LACK OF CONFIDENCE IN IT. A CLAIM HAS BEEN FILED WITH THE BETTER BUSINESS BUREAU.

SINCE I PURCHASED THIS CAR IN JUNE 2017 THE ELECTRICAL SYSTEM AND BRAKE CONTINUE TO FAIL THE CAR HAS BEEN IN DEALER SERVICE SINCE SEPT 15. JAGUAR SEEMS TO THINK ITS NO BIG DEAL. THE CAR JUST COMPLETELY INSTALLS WITH NO WARNING PUTTING MY SELF AND OTHER PEOPLE 'S LIVES AT RISK. THIS IS A HUGE SAFETY FLAW.I HAVE VIDEOS BUT SYSTEM WILL NOT LET ME ATTACH.

TAKATA RECALL - I AM FILING THIS COMPLAINT DUE TO THE POOR HANDLING OF THIS RECALL BY JAGUAR CORPORATE. ON 7/29/16 WE RECEIVED A LETTER REGARDING THE RECALL, AND INFORMED THAT THEY WOULD BE FOLLOWING UP WITH A 2ND LETTER AND INSTRUCTIONS. ON 12/6/16, NO LETTER RECEIVED, I CALLED AND S/W "KADAR" IN THE CORPORATE CALL CENTER, AND WAS TOLD A LETTER WOULD BE RECEIVED BY "Q4 2016". NO LETTER RECEIVED BY 1/12/17, AND I CALLED AND SPOKE WITH "KADAR" AGAIN - AND SHE OFFERED ME A "LIKE FOR LIFE" REPLACEMENT - WHICH MEANT REPLACING THE FAULTY AIRBAG WITH ANOTHER FAULTY (BUT NEWER) AIRBAG - TAKATA SUPPLIER HAS NOT GIVEN THEM A DATE ON WHEN THIS WILL BE AVAILABLE. I DIDN'T HEAR ANYTHING BACK AGAIN. ON 10/2/17, WE REACHED OUT TO JAGUAR TO FIND OUT THE STATUS. WE WERE TOLD THAT THE AIRBAGS SHIPPED TO THE DEALERS OVER 2 MONTHS AGO, AND READY TO REPLACE. I AM FRUSTRATED WITH THE POOR COMMUNICATION ON THIS. IF WE HAD NOT REACHED OUT TODAY ON THIS, WE WOULD HAVE NEVER KNOWN THAT THE AIRBAGS WERE AVAILABLE FOR REPLACEMENT. NO ONE AT THE JAGUAR CORPORATE OFFICE SEEMED TO CONCERNED WITH THIS WHEN I COMPLAINED TODAY. I JUST WANTED TO FILE AN OFFICIAL COMPLAINT ON THE LACK OF COMMUNICATION AND VERY POOR HANDLING OF THIS SITUATION BY JAGUAR. THANK GOD NO ONE WAS HURT DUE TO THE DELAYED RESPONSE BY JAGUAR.

MY GEARSHIFT SELECTOR KEEPS GOING OUT I WAS IN THE DRVE THROUGH, PUT MY VEHICLE IN PARK BECAUSE I WAS IDLING TOO LONG, TRIED SHIFTING BACK INTO DRIVE VEHCLE WOULD NOT SHIFT, 2 HOURS LATER AFTER SEVERAL ANGRY CUSTOMERS MY VEHICLE SHIFTED INTO DRIVE, GET HOME TO PUT INTO PARK VEHICLE WOULD NOT SHIFT TO PARK, SO NOW IM STUCK IN DRIVE, COULDNT DO ANYTHING BUT SIT AND WAIT NOTHING, SO I HAD TO SHUT VEHICLE OFF AND DOING SO VEHICLE ROLLED WITH NO BRAKES HITTING VEHICLE IN FRONT OF ME, LUCKILY IT WAS MY VEHICLE, VEHICLE HAS NOT REVERTED BACK TO OPERATION STILL STUCK IN DRIVE

ACCIDENT CAUSING DEATH WITH THE REAR BRAKES ENGAGING WITH THE CAR IN MOTION, WITHOUT ANY WARNING LIGHTS, ETC. THAT HAS POTENTIALLY LEAD TO LOSS OF CONTROL AT SPEED. ELECTRIC PARKING BRAKE WHICH IS TOO SHORT AND APPLIES THE REAR BRAKES WHENEVER THE CAR SUSPENSION COMPRESSES DUE TO CARRYING LARGE LOAD OF REAR PASSENGERS. THE PRIOR SYMPTOMS ARE THE REAR PADS WHICH WEAR OUT EARLY, AND DESPITE THIS BEING A KNOWN ISSUE JAGUAR HAS NOT ACKNOWLEDGED THE PROBLEM. ASSOCIATED POOR FUEL CONSUMPTION DUE TO THE PERMANENTLY DRAGGING REAR BRAKES WAS IDENTIFIED IN PRIOR DEALER INSPECTIONS. UPDATED 10/06/17 *BF UPDATED 9/7/18*JB*DT*JB

WHILE DRIVING DOWN I-95 SOUTH, A MOTORIST POINTED TO ME AND AT MY VEHICLE THAT A PROBLEM HAD OCCURRED. MY 2011 XF JAGUAR LEAKED FUEL. I PULLED OFF THE FREEWAY AND STOPPED THE CAR. AFTER RAISING THE HOOD, I COULD SEE GASOLINE LEAKING FROM THE ENGINE. THE VEHICLE TOTALLY BURNED UP AFTER HAVING A FUEL FIRE RESULTING FROM GASOLINE LEAKS. NOTHING I COULD HAVE DONE TO CAUSE THIS VEHICLE FIRE.

I WAS TRAVELING SB I25 MILE MARKER 251 ON7/7/17 AT 13;20. WHEN A 6FT LONG TIRE DEBRE WAS IN THE ROAD AND GOT HIT BY TRUCK AND THROWN INTO MY RADIATOR AND DAMAGED THE FRONT END OF MY VEHICLE. WHEN I TALK TO CHP HE HAD AN EARLIER REPORT OF THIS YET IT WAS IN THE ROAD WHEN I ENTERED ONTO WHAT I BELIEVED WAS A SAFE HIGHWAY. I HAVE THE REQUIRED LIABILITY INSURANCE, THIS IS NOT COVERED. THE TRUCKING CO SAYS THEY ARENT LIABLE SO THE ONLY OTHER LIABILITY IS CDOT SINCE THE ROAD WASN'T SAFE.

WHEN I ATTEMPTED TO START THE VEHICLE THE LOW-PRESSURE FUEL LINE RUPTURED SPILLING APPROXIMATELY 2-5 GALLONS OF GAS UNDER THE VEHICLE - CREATING A MASSIVE SAFETY AND HAZARD ISSUE IN THE SHOPPING CENTER PARKING LOT. IF I WAS ACTUALLY DRIVING THE CAR WHEN THE HOSE RUPTURED GAS WOULD HAVE SPILLED OVER THE ENTIRE HOT ENGINE RESULTING IN FIRE OR POSSIBLE DEATH.