2019 JAYCO TRAVEL TRAILER JAY FLIGHT Complaints

The contact owns a 2019 Jayco Jay Flight. The contact received notification of NHTSA campaign number 21V425000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available and would not be available for several months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2019 Jayco J-flight. The contact received notification of NHTSA Campaign Number: 21V184000 (Equipment) however, the part for the recall repair was unavailable. The contact contacted the dealer who confirmed that the parts were ordered however the repair was pushed back several times due to parts not being available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had stated the vehicle's carbon dioxide and smoke detector sensor had set off indicating that one or both were occurring. There was no actual fire or smoke however there was a fuel like odor that remained in the vehicle. The approximate failure mileage was 200.

The contact owns a 2019 Jayco Jay Flight RV. The contact received notification of NHTSA campaign number: 21V425000 (Equipment) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

2019 JAYCO. CONSUMER WRITES IN REGARDS TO SAFETY RECALLS 21V-179, 21V-184, 21V-204 AND 21V-203. THE CONSUMER STATED THE DEALERSHIP HAS BEEN UNABLE TO PERFORM THE RECALL REPAIR FOR VARIOUS REASONS. THE CONSUMER REQUESTED ASSISTANCE WITH HAVING THE RECALL REPAIR COMPLETED.

The contact owns a 2019 Jayco Jay Flight trailer. The contact received notification of NHTSA Campaign Number: 21V179000 (Equipment). The dealer was made aware of the recall and informed the contact that the part needed to be ordered for the recall repair. The parts department was not aware if the part was ordered for the recall repair. The contact had not experienced a failure but was concerned about a possible gas leak. The manufacturer was made aware of the issue. Parts distribution disconnect.

The contact owns a 2019 Jayco Jay Flight SLX Travel Trailer equipped with a Dometic cooking stove with Part Number: 31731 - BBPFBR. The contact received notification of NHTSA Campaign Number: 21V184000 (Equipment). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue but informed the contact that parts were not yet available. The manufacturer was made aware of the issue and informed the contact to contact a dealer. The contact had not experienced a failure. Parts distribution disconnect.

We have a Dometic range top/oven stove in our Jayco camper. While camping for two days I went to light the manual pilot light in our oven. I put the oven dial over to pilot and attempted to both put the match near the pilot outlet and push in the dial to activate the pilot gas flow. I could not do both so I went outside to get a helper. While outside it was decided to cook dinner on the camp fire. I forgot to go back inside and to turn the oven nob from pilot to off. Awhile later my wife went into the camper and it was "full" of propane gas. She opened a window and the door along with turning on the microwave vent fan to air out the camper. It seems to me that the safty gas valve should not leak propane while just in the pilot position.

The contact owns a 2019 Jayco Jay Flight SLX travel trailer. The contact stated the kitchen faucet had been leaking from the time of purchase. The vehicle was taken to the dealer, where it was diagnosed with a fitting faucet needing to be replaced. However, the faucet started leaking again from underneath the countertop causing it to be swollen and soaked. The contact also stated water was leaking behind the shower trim, down into the insulation, and damaging the floor of the trailer. The vehicle was not taken back to the dealer for diagnosis or repairs. The manufacturer was not made aware of the failure.

The trailer propane regulator/tank switch mounted on the front of the trailer between the two propane tanks started venting propane. The regulator is a Winntec Model 6020, P1.0-15.6, Q6.R280. Our camping neighbors said they could smell a very strong odor of propane. Propane being heavier than air will tend to pool in any low spots on the ground in a campsite and then could be ignited by many sources of spark or static electricity, causing a fire that could engulf our trailer and possibly our neighbor’s trailers. It took a while with soapy water to narrow down where the leak was coming from.

On May 24, 2021 we received a notification from Dometic Corporation in reference to a problem with the stove in our Rv. There is a gas leak in the stove and a remedy kit needs to be attained. The customer has to do pretty much all of the leg work. The stove has to be taken apart to attain the Model and Serial numbers to see if they match from list given. A picture of the information needs to be emailed along with a form to attained a remedy kit. Info has to be received from the dealer where the work is to be performed and listed on the form .Propane gas can not be used in the rv for other components, such as the refrigerator, water heater and furnace. One of the forms received was dated November 13, 2020. According to Dometic, this is when the problem arose, so we were not notified until 6 and a half months later. In the meantime, we were using our camper. When asked what compensation will be provide to the customer and the response was "none." When I stated that the customer is doing all the legwork, the response from Dometic was: No, all you have to do is bring it there. This situation has been handled very poorly. It took Dometic 6 and a half months to notify customers because they did not have the parts in stock to fix the issue. Too long !!! And now, according to Dometic, it will be a month beofre the remedy kit is sent to the dealer. Again...too long !!!