JAYCO TRAVEL TRAILER Complaints

On May 24, 2021 we received a notification from Dometic Corporation in reference to a problem with the stove in our Rv. There is a gas leak in the stove and a remedy kit needs to be attained. The customer has to do pretty much all of the leg work. The stove has to be taken apart to attain the Model and Serial numbers to see if they match from list given. A picture of the information needs to be emailed along with a form to attained a remedy kit. Info has to be received from the dealer where the work is to be performed and listed on the form .Propane gas can not be used in the rv for other components, such as the refrigerator, water heater and furnace. One of the forms received was dated November 13, 2020. According to Dometic, this is when the problem arose, so we were not notified until 6 and a half months later. In the meantime, we were using our camper. When asked what compensation will be provide to the customer and the response was "none." When I stated that the customer is doing all the legwork, the response from Dometic was: No, all you have to do is bring it there. This situation has been handled very poorly. It took Dometic 6 and a half months to notify customers because they did not have the parts in stock to fix the issue. Too long !!! And now, according to Dometic, it will be a month beofre the remedy kit is sent to the dealer. Again...too long !!!

TL* THE CONTACT OWNS A 2019 JAYCO JAY FLIGHT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V184000 (EQUIPMENT) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 1997 CHEVROLET SUBURBAN 1500 THAT TOWED A 2019 JAYCO JAY FEATHER. THE CONTACT STATED THAT WHILE DRIVING ON THE HIGHWAY AT 55 MPH WITH WINDS, THE RECREATIONAL TRAILER BEGAN TO WOBBLE AND BEGAN LOSING CONTROL. THE CONTACT MENTIONED THAT THE BRAKES LOCKED AND THE VEHICLE CAME TO A JACKKNIFED STOP. THE VEHICLE THEN ROLLED AND LANDED ON ITS SIDE WHILE THE TRAILER WAS STILL UPRIGHT. ANOTHER DRIVER BEHIND THE CONTACT MENTIONED WITNESSING THAT THE REAR TIRES OF THE RECREATIONAL TRAILER WERE LOCKED. THE CONTACT WHO WAS SEATED IN THE FRONT PASSENGER SIDE AND THE DRIVER WERE ASSISTED OUT OF THE VEHICLE. THERE WAS A FUEL ODOR AND FLAMES WERE PRESENT. THE FIRE STARTED NEAR THE REAR TIRES AND THE RECREATIONAL TRAILER DOOR BLEW OFF. THE VEHICLE AND THE TRAILER WERE THEN COMPLETELY ENGULFED IN FLAMES. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT AND THE WRECKAGE WAS TOWED TO A SALVAGE YARD. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE CONTACT SUSPECTS A RECALL WAS ON THE VEHICLE AND RESEARCHED THE NHTSA CAMPAIGN NUMBER: 18V851000 (SUSPENSION). THE FAILURE MILEAGE ON THE TRAILER WAS 10,000. *DT *JB

WHILE DRIVING DOWN INTERSTATE THE FRONT WINDOW OF THE TRAILER COMPLETELY SHATTERED.

TL* THE CONTACT OWNS A 2020 DODGE RAM 3500 HAULING A 2020 JAYCO 5TH WHEEL TRAILER. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE HITCH TO THE CARGO CARRIER FRACTURED WITHOUT WARNING. THE CONTACT NOTICED WITHIN TWO MILES THAT THE GENERATOR, TRAILER AND THE CARGO CARRIER WERE NOT SECURELY ATTACHED TO THE VEHICLE. A DEALER WAS NOT CONTACTED. THE TRAILER WAS NOT FOUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE ON THE VEHICLE WAS APPROXIMATELY 22,000, 3,500 ON THE 5TH WHEEL TRAILER AND 3,000 ON THE CARGO CARRIER. VIN NOT PROVIDED.*DT CONSUMER STATED POINT OF FAILURE 200 MILES.*JB

I BOUGHT A 2019 JAYCO JAYFLIGHT, TRAVEL TRAILER, MODEL 29BHDB. MY SLIDE OUT HAS A MANUFACTURING DEFECT THAT IS ALSO A SAFETY AND A LEGAL ISSUE AS WELL; BECAUSE THE HOLE TO INSERT A CRANK TO MANUALLY OPERATE THE SLIDE SHOULD IT FAIL IS BLOCKED BY THE TANK, SO IF THE SLIDE SHOULD FAIL THERE IS NO WAY TO MANUALLY RETRACT IT, WHICH MEANS THAT I WOULD HAVE TO DRIVE WITH MY SLIDE EXTENDED IF THAT SHOULD HAPPEN, THAT IS A SAFETY ISSUE AND A LEGAL ISSUE BECAUSE IT IS AN OFFENSE TO DRIVE WITH YOUR SLIDE EXTENDED, BUT I WOULD HAVE TO DRIVE TO A REPAIR SHOP TO HAVE THAT FIXED IF I CANNOT RETRACT THE SLIDE MANUALLY. THAT IS WOULD BE VERY DANGEROUS BECAUSE DRIVING WITH AN EXTENDED SLIDE OUT AFFECTS THE AERODYNAMICS OF YOUR VEHICLE WHILE IN MOTION. IN 2020 JAYCO DECIDED TO DISCONTINUE THIS MODEL BECAUSE OF THIS DEFECT AND OTHER ISSUES, BUT THEY HAVE REFUSED TO FIX THE DEFECT. THE TRAVEL TRAILER CAME WITH THE CRANK TO OPERATE THE SLIDE MANUALLY BUT THE HOLE TO ATTACH THE CRANK TO THE CRANK EXTENSION IS BLOCKED BY THE HOLDING TANK.

WHILE DRIVING AT HIGHWAY SPEED, I RECEIVED A WARNING THAT THE TRAILER HAD DISCONNECTED. I HAD NO TRAILER BRAKES ON EITHER AXLE. I LATER TRACED THE PROBLEM TO THE USE OF INSULATION DISPLACEMENT CONNECTORS (IDC) USED ON VERY SMALL WIRE.*DT CONSUMER STATED HE IS UNSURE WEATHER THERE WAS CORROSION BUT BELIEVES MECHANICAL VIBRATION HAS SOMETHING TO DO WITH IT.*JB

THROUGH NORMAL USE OF THE JAYCO EAGLE HT 27.5RLTS, THE SIDEWALL TRIM PIECE BEGAN TO START SEPARATING FROM THE SIDEWALL WHEN THE WEIGHT OF THE UNIT WAS ON THE PIN-BOX. JAYCO IS WELL AWARE OF THIS PARTICULAR ISSUE AS WELL AS THE UNDERLYING CAUSE. THE UNDERLYING ISSUE IS THE FACT THAT THEY USED SHEET METAL SCREWS INSTEAD OF 'STRUCTURAL' SCREWS DURING THE MANUFACTURING PROCESS TO SECURE THE SIDEWALLS TO THE FRAME. THE COMPLETE FAILURE OF THESE SHEET METAL SCREWS ALLOWED THE SIDEWALLS TO FLOAT ABOVE THE FRAME. THIS EXCESSIVE FLEX WOULD CAUSE A GAP OF 1/2' TO 3/4' BETWEEN THE SIDEWALLS AND THE LOWER TRIM PIECE. THE FIRST RESPONSE AND SUGGESTED SOLUTION WAS AS FOLLOWS: 'THERE IS ACTUALLY A KNOWN FIX FOR THIS ISSUE. THE SCREWS ORIGINALLY PUT INTO YOUR GOOSENECK TO HOLD THE TRIM ON WERE DEEMED TOO SHORT. THE FIX IS TO REPLACE WITH LONGER SCREWS TO BETTER HOLD THAT PIECE TO YOUR UNIT' ' WHAT THIS FAILS TO ADDRESS IS THE ROOT CAUSE OF THE ISSUE WHICH IS, THERE ARE SHEET METAL SCREWS INSIDE ABOVE THE MOLDING/ALUMINUM SKIN/PLYWOOD THAT HAVE FAILED. ADDITIONALLY, THERE IS A PIECE OF ANGLED STEEL WELDED TO THE FRAME WHICH THE ALUMINUM TUBING IN THE WALL SETS ON AND THERE IS ALSO AN AIRGAP BETWEEN THIS PIECE OF ANGLED STEEL AND THE PLYWOOD THE MOLDING SCREWS ANCHOR TO. THE PROBLEM WITH THIS REPAIR APPROACH IS THE HEAD OF THE SCREWS YOU USE WILL NEVER ACTUALLY BIND TO ANYTHING OTHER THAN THE MOLDING AND OVER TIME THEY ARE ALSO PRONE TO POTENTIAL FAILURE, BACKING OUT, OR COULD EVEN ADD ADDITIONAL STRESS TO THE EXTERIOR WALLS INSTEAD OF THE FRAME WHERE IT BELONGS. THE SECOND SOLUTION WAS AS FOLLOWS: 'RUN 4 INCH-6 INCH SELF TAPPING GRADE 8 SCREWS INTO THE EXISTING PILOT HOLES AND ADD ADDITIONAL HOLES IN THE STEEL LIP BETWEEN THE EXISTING HOLES AND INTO THE FRAME'' ONCE EVERYTHING WAS REMOVED, WE FOUND THAT ALL OF THE SHEET METAL SCREWS SECURING THE WALLS TO THE FRAME HAD FAILED. *TR

TRAILER HAS BEEN USED LESS THAN 10 TIMES SINCE NEW; SO FAR, TWICE INTO SHOP FOR HEATER..MOUNTS CAME LOOSE AND HEATER FELL OVER, SECOND TIME FOR THERMAL SWITCH. NOW IN SHOP FOR MAIN SLIDE OUT TO REPLACE GEAR BOX ($700). MAGNET ON RIGHT FORWARD WHEEL WAS NEVER INSTALLED PROPERLY IT HAD NO RETAINING CLIPS AND WAS FLOATING IN THE DRUM ($275). KITCHEN SLIDE OUT WAS DRAGGING FLOOR AND I...ME.. HAD TO TRIM 1/2 INCH OFF BOTTOM OF CABINETS. FENDER SKIRTS BOTH BLEW OFF AND HAD TO BE REPLACED BY ME $120. THIS TRAILER IS LESS THAN 3 YEARS OLD AND HAS BEEN USED LESS THAN A DOZEN TIMES WITH SOME MAJOR REPAIR EVERY OUTING. I EXPECT SOME FORM OF COMPENSATION FOR SUCH SHODDY WORKMANSHIP AND FACTORY QUALITY CONTROL

THERE HAVE BEEN SO MANY ISSUES WITH OUR CAMPER. WE BOUGHT IT BRAND NEW IN MAY OF 2019, IT STARTED HAVING PROBLEMS WHILE STATIONARY IN AUGUST OF 2019 WHEN WATER STARTED LEAKING THROUGH THE ROOF, DAMAGING THE LIGHT FIXTURES, SOAKING OUR RECLINER, AND THE CARPET/FLOOR NEXT TO THE RECLINER. WE TOOK IT TO OCEAN GROVE AND IT WAS THERE FOR 1 MONTH. THEN SHORTLY AFTER THAT THE SHOWER STARTED LEAKING THROUGH THE FLOOR, MULTIPLE TIMES. EVERY TIME THEY SENT SOMEONE OUT, IT WOULD BE FIXED FOR A FEW DAYS, THEN WE'D HAVE TO CALL THEM BACK TO FIX IT. THIS WENT ON AND ON UNTIL THE WATER DAMAGE WAS SO SEVERE THAT IT HAD DAMAGED THE FUZE BOX. RV-ONE (WHO BOUGHT OUT OCEAN GROVE) CAME OUT TO FIX IT ALONG WITH THE FRONT DOOR THAT, NOW, WASN'T SHUTTING OR STAYING CLOSED. THE CARBON MONOXIDE DETECTOR WENT OFF IN FEBRUARY OF 2020 TO ADD TO ALL THE OTHER TROUBLES. THEY TOLD US TO BRING IT IN ON FEB. 3RD, 2020. WE BROUGHT THE CAMPER UP TO THEM AND THEY SAID THEY WOULD ORDER THE PARTS ASAP. ON THE WARRANTY CLAIMS IT SAYS THE ORDER WASN'T PLACED UNTIL MARCH 3RD. THEN COVID-19 STARTED HITTING, WHICH DELAYED THEM FROM GETTING PARTS. RV1 HAD OUR CAMPER FOR 5 1/2 MONTHS. THEY CALLED US MAYBE ONCE OR TWICE FOR UPDATES, BUT OTHER THAN THAT WE WERE CONSTANTLY CALLING THEM AND HEARING THE SAME THING OVER AGAIN "YOUR PARTS ARE BEING SHIPPED". WE GOT IT BACK BEGINNING OF JULY AND THEY ARE A HUGE SCRATCH ON THE SIDE AND ACTUALLY TORE UP ONE OF THE TIRE COVERS AND DIDN'T EVEN SAY ANYTHING. WE NOTICED A FEW DAYS AFTER BRINGING IT HOME.