JAYCO TRAVEL TRAILER Complaints

WE BOUGHT A NEW JAY FLIGHT SLX 267BHSW AS WE FELT THIS WAS A GOOD FIT FOR OUR FAMILY OF FIVE. WE TOOK DELIVERY FROM THE DEALER, RVS OF SACRAMENTO, MAY 18, 2020 AND TOOK THE TRAILER ON ITS MAIDEN VOYAGE JUNE 14TH 2020. WE CAMPED AT TRINITY LAKE CALIFORNIA AT TANNERY CAMPGROUND. THERE ARE NO HOOKUPS AT THIS CAMPGROUND SO WAS RUNNING GENERATOR DURING THE DAY AND BATTERY/ PROPANE AT NIGHT. EVERYTHING WAS GOING GREAT UNTIL THE FOURTH DAY WE WERE THERE. I WOKE UP AT 6 IN THE MORNING THURSDAY THE JUNE 18, 2020 TO A VERY LOUD POP AND A RUSHING SOUND. MY INITIAL THOUGHT WHEN I WAS JUMPING OUT OF BED WAS A WATER PIPE BURST BUT WHEN I CAME OUT OF THE BEDROOM I SAW SMOKE POURING OUT OF OUR REFRIGERATOR. I TOLD MY WIFE TO GET OUR KIDS OUT IMMEDIATELY AS IT WAS BLACK ACRID SMOKE FILLING THE TRAILER. I WENT OUT THE DOOR AND SAW FLAMES GUSHING OUT OF THE ACCESS PANEL FOR THE REFRIGERATOR. I IMMEDIATELY RAN AROUND THE SIDE SHUTTING OFF THE PROPANE TANK AND THEN GRABBED OUR FIRE EXTINGUISHER TO PUT THE FLAMES OUT. IF I HADN'T WOKE TO THE SOUND I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED AS THE BUNKHOUSE IS AT THE VERY REAR WITH THE FRIDGERATOR IN BETWEEN OUR BED AND THE KIDS BUNKS. I DROVE INTO THE NEAREST TOWN TO GET SERVICE ON MY CELL PHONE CONTACTING JAYCO AND OUR DEALER IMMEDIATELY THAT MORNING AND SENT PICTURES TO JAYCO. I REALLY HAVE NO IDEA AT THIS POINT WHAT HAPPENED BUT THE FRIDGE WAS RUNNING ON PROPANE THAT MORNING AND ASSUMING THAT IT WAS SOME KIND OF PROPANE HOSE FAILURE WHICH IGNITED THE FIRE FROM THE PROPANE LEAKING INTO THE PILOT LIGHT. I REALLY AM NOT CERTAIN THOUGH. THE PRE-DELIVERY INSPECTION DID NOT INCLUDE SHOWING US THE REAR OF THE REFRIGERATOR ACCESS BUT AFTER GETTING HOME I DID PEEK IN THERE AND NOTHING SEEMED TO BE A MISS. THE FRIDGE WORKED ON PROPANE WHEN TESTED AT HOME AND FOR THE FIRST 3 DAYS WHEN WE WERE CAMPING. *TR

ON MAY 4, 2018, I BOUGHT 3 EACH CARLISLE RADIAL TRAIL RH TRAILER TIRES IN SIZE ST235/85R16 LOAD RANGE F FOR MY JAYCO EAGLE 323LKTS RV. I BOUGHT A FOURTH JUST BEFORE THAT DATE. IN OCTOBER 2019, ONE FAILED CATASTROPHICALLY ON LEVEL, PAVED ROAD AT 65MPH WITH APPROXIMATELY 5000 MILES ON IT. THE ENTIRE TREAD, BELTS AND INTERNAL STRUCTURE SEPARATED, LEAVING ONLY THE SIDEWALLS BEHIND. I HAD VISUALLY INSPECTED ALL TIRES FOR PROPER INFLATION AND DEFECTS JUST 3 MILES BEFORE THE FAILURE. ON JUN 8, 2020, A SECOND TIRE FAILED CATASTROPHICALLY. THIS TIME, MOST OF THE TIRE IS INTACT. THE INTERNAL BELTS (STEEL, NYLON AND POLYESTER) FAILED ON LEVEL, PAVED HIGHWAY AT 65MPH WITH APPROXIMATELY 7000 MILES ON IT. PART OF THE TREAD HAS SEPARATED. THERE IS NO SIGN OF A PUNCTURE OR SIDEWALL DAMAGE WHICH WOULD HAVE CAUSED DEFLATION PRIOR TO THE STEEL BELT FAILING. THIS FAILURE DAMAGED MY RV. I DO EVERYTHING POSSIBLE TO AVOID TIRE FAILURE. I USE LOAD RANGE F TIRES WHICH ARE RATED FOR 3960 POUNDS AT 95 PSI, STRONGER THAN LOAD RANGE E REQUIRED BY MY RV. BEFORE EVERY TRIP, I SET THE PRESSURE AT 95 PSI, I CHECK THE LUG NUTS FOR PROPER TORQUE, AND I INSPECT THE TIRES FOR NICKS, CUTS OR OTHER DAMAGE. I INSPECT MY TIRES AT EVERY STOP. I USE WHEEL COVERS. MY RV PUTS 2505 POUNDS LOAD ON EACH TIRE (12,100 LB LOADED WEIGHT - 2080 HITCH WEIGHT = 10,020LB / 4 TIRES = 2505LB), ONLY 63% OF THE TIRE?S RATED CAPACITY. BOTH TIRES WERE MOUNTED BY A TIRE SHOP AND WERE BALANCED. THE RV HAS NO VISIBLE AXLE DEFECT. NEITHER OF THE TIRES EXHIBITED UNUSUAL WEAR BEFORE FAILURE. ONE FAILED DUE TO STEEL BELT FAILURE, AND THE SECOND LIKELY FAILED DUE TO THE SAME CAUSE. IT IS CLEAR TO ME (I?M AN ENGINEER) THAT THE BELTS ARE OVERSTRESSED AND/OR ARE SEPARATING INTERNALLY FROM SURROUNDING RUBBER DURING TURNS WHEN THE TIRES ARE LOADED LATERALLY, THEN THE BELTS ARE FAILING AT HIGH SPEED. IT IS MY BELIEF THIS MODEL/DESIGN IS DEFECTIVE AND SHOULD BE RECALLED AS A SAFETY HAZARD TO THE DRIVING PUBLIC. *TR

CIRCUIT BOARD FOR HOT WATER HEATER WENT OUT ON BOTH THE GAS AND ELECTRIC. STATIONARY AND DOCKED UP IN AN RV PARK. THE CIRCUIT BOARD IS MADE BY: ZHONGDING THEIR NUMBER IS 91346 B 3415 09245 IT IS IN AN ATWOOD RV WATER HEATER. THEIR P/N IS 91346 I SPOKE WITH THE TECH SUPPORT DIVISION OF ATWOOD AND THEY TOLD ME THERE WAS A LOT OF THESE CIRCUIT BOARDS THAT WERE BAD. BUT DIDN'T KNOW IF THERE WAS A RECALL YET.

2018 JAYCO WHITE HAWK TRAILER. CONSUMER WRITES IN REGARD TO SAFETY ISSUES CONCERNING BENT AXLES THAT CAUSES TIRES TO BLOWOUT. *AS THE CONSUMER STATED THE MANUFACTURER WAS WILLING TO REPLACE THE AXEL BUT, WITH THE SAME PARTS THAT FAILED PREVIOUSLY. THE CONSUMER STATED THE DEALER CHECKED OTHER VEHICLES OF THE SAME MAKE AND MODEL ON THE LOT AND THEY ALSO HAD BENT AXLES. *JS

THE MAIN CABLE FOR LIFT SYSTEM IS MOUNTED ON PLYWOOD, KNOWING THAT THE LIFT SYSTEM HAS A LOT OF WEIGHT AND TENSION , THE WOOD WILL ROT AND THE POP UP WILL COLLAPSE POSSIBLE INJURING SOMEONE OR MAYBE EVEN KILLING THEM.IT SHOULD HAVE BEEN MOUNTED ON A STAINLESS STEEL PLATE.

TL* THE CONTACT OWNS A 2015 JAYCO JAY FLIGHT 23RB. THE CONTACT STATED THAT THE BOLTS FELL OUT OF THE SUPPORT STEEL FRAME AND ALMOST CAUSED THE WATER TANK TO FALL OFF. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500.

TL* THE CONTACT OWNS A 2018 JAYCO WHITE HAWK. WHILE DRIVING 25 MPH, THE CONTACT WAS INFORMED THAT THERE WAS SMOKE COMING FROM THE REAR PASSENGER SIDE OF THE CAMPER. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE BRACKETS THAT ATTACH THE SPRING HANGERS TO THE FRAME FRACTURED FROM THE FRAME. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT OUT A MECHANIC. NEW BRACKETS THAT HOLD THE SPRING HANGERS WERE WELDED ONTO THE FRAME. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. *LN *DT PHOTOS ATTACHED *JB*JB*DT*JB

TL* THE CONTACT OWNS A 2017 JAYCO JAY FLIGHT TRAVEL TRAILER. THE CONTACT STATED THAT THE AXLE HANGERS WERE MISALIGNED WHEN THE RV WAS MANUFACTURED. AS A RESULT, THE VEHICLE WOULD NOT MOVE IN A STRAIGHT PATH WHILE BEING HAULED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO LEBANON RV CENTER (443 TOTT ST, LEBANON, TN 37087, (615) 784-4334) TO HAVE THE RV REPAIRED. THE RV WAS REPAIRED; HOWEVER, APPROXIMATELY ONE YEAR LATER WHILE DRIVING 55-60 MPH, THE FRONT DRIVER'S SIDE WHEEL ON THE RV SEPARATED FROM THE AXLE. ADDITIONALLY, THE LUG NUTS SEEMED TO HAVE BEEN SHEARED OFF OF THE WHEEL HUB. THE MANUFACTURER SUPPLIED THE REPLACEMENT WHEEL AND TIRES FOR THE RV. APPROXIMATELY TWO WEEKS LATER, THE FRONT WHEELS ON THE RV SEPARATED FROM THE WHEEL HUB WITH THREE OF THE LUG NUTS SHEARED OFF AS BEFORE. THE WHEEL SEPARATION FROM THE WHEEL HUB WAS EXPERIENCED A THIRD TIME. THE MANUFACTURER WAS INFORMED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

TL* THE CONTACT OWNS A 2015 JAYCO JAY SERIES 1001 XR. THE CONTACT STATED THAT THE VEHICLE WAS A PROP-UP CAMPER WITH AN ELECTRIC MOTOR. WHEN THE TOP WAS COMPLETELY RAISED, IT COLLAPSED. THE MECHANISM BOLT THAT RAISED THE ROOF HAD BEEN STRIPPED. THE MANUFACTURER WAS CONTACTED AND PROMISED A CALL BACK; HOWEVER, THEY HAD NOT CALLED BACK. THE MANUFACTURER CLAIMED THAT THEY WERE BUSY WITH MANY CALL BACK ISSUES. CAMPING WORLD OF MESQUITE (2764 I-30, MESQUITE, TX 75150, (469) 917-0364) ADVISED THE CONTACT TO CALL THE JAYCO MANUFACTURER DIRECTLY.

TRAVEL TRAILER HAS WIDE STANCE AXLES MANUFACTURED BY LIPPERT COMPONENTS INC. THE AXLES MEASURE 2 3/8" DIAMETER AND THE REAR AXLE BENT PERMANENTLY CAUSING EXCESSIVE WEAR TO THE INSIDE EDGE OF THE REAR TIRES AND LEADING TO POTENTIAL TIRE FAILURE. PRIOR WHITE HAWK MODEL YEARS INCLUDING 2012 HAD SAME PROBLEM WITH 2 3/8 INCH DIAMETER DEXTER AXLES THAT WERE UPGRADED TO 3 INCH TO RESOLVE THE PROBLEM.