JAYCO TRAVEL TRAILER Complaints

We have experienced an axle failure on our 2021 Jayco Travel Trailer. The trailer has never been over GVW. After a month of discussion with Lippert/Jayco they are unwilling to correct the following issue. Lippert's axle sticker (photo attached) states the Static Load Radius as measured is 11.9" & not to exceed this rating by more than 10%. The Baja Edition option as built by Jayco comes with 16" wheels & off road Goodyear tires. My Measurement of the SLR is 14.6" which exceeds the warning on the Lippert axle sticker. This is what I believe contributed to my axle failure. Our safety was put at great risk with this failure.

The contact owns a 2021 Jayco Jay Flight SLX. The contact received notification of NHTSA Campaign Number: 21V685000 (Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Jayco Jay Flight. The contact received notification of NHTSA Campaign Number: 12v425000 (Equipment). The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair to become available. The manufacturer was made aware of the issue. The contact stated that the part was not available. The contact had not experienced a failure. Parts Distribution Disconnect.

The contact owns a 2019 Jayco Jay Flight. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

A weld failed on a spring hanger in the suspension to the frame on the passenger side rear axle. It dropped down and shifted the front axle which destroyed the front axle causing the wheel bearings to get hot and weld together. The trailer is currently at an RV Repair Shop being repaired. If we had not noticed this when we did, it could have caused a fire or accident on the highway. The RV Repair Shop which is repairing our problem had this same issue in their shop two weeks prior. The trailer has not been inspected by anyone other than the RV Repair Shop. There was no warning of this incident until the wheel started smoking.

The contact owns a 2020 Jayco Jay Flight Bungalow. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Jayco White Hawk Travel Trailer. The contact received notification of NHTSA Campaign Numbers: 21V425000 (Equipment) however, the part for the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Jayco Jay Flight SLX travel trailer. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the propane manufacturer, Fretz. The propane manufacturer was made aware of the issue and informed the contact that the RV needed to be taken to their location for the recall repair however, if the RV was to be repaired elsewhere, it was not guaranteed that the contact would be reimbursed for the recall repair. The contact was unaware if there was a failure since she had not turned on the propane tank. Parts distribution disconnect.

Jayco sent a recall notice August 2021 for my RV saying that my RV may have an issue related to its "Winntec Model 6020 propane regulator" and to contact an authorized dealer asap. It is Safety Recall Jayco NHTSA# 21V-425. I reached out to my local Jayco authorized repair center Pete's RV, in CT. They provided no response. Later, Jayco reached out and said that service centers were overwhelmed with the response to their recall and to send the service center a photo of the propane regulator so they could check to see if our model was affected. I reached out again to Pete's RV in CT on 9/28 with an email including a photo of the regulator. I got a reply back saying thanks for contacting us, it may take awhile for us to get back to you. As of December 31st, I have not heard back about my recall for my Jayco camper. I have little faith at this point that this problem will be remedied and do not feel like the authorized service center nor Jayco is equipped to solve the problem. Please help.

The contact owns a 2018 Jayco Jay Feather Travel Trailer. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment) however, the part to do the recall repair was unavailable. The contact called the local dealer and confirmed that parts were not yet available. The dealer informed the contact that it was dangerous to use the camper because of causing a possible fire. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.