JAYCO TRAVEL TRAILER Complaints

The contact owns a 2019 Jayco Jay Flight. The contact stated upon taking the trailer to the dealer for an unknown recall repair, the dealer informed him that the gas lines were cracked and were leaking from the LP tanks to the regulator. The dealer replaced the gas lines and the RV was repaired. Additionally, the contact stated that that regulator then failed to work. The contact replaced the regulator himself. The RV was repaired. The manufacturer was notified of the failure and informed the contact that they had sent three safety recall notifications associated with the failure; however, the contact had not received any of the notifications. The failure mileage was unknown.

With only 1,400 miles on RV, it was noticed that both the driver and passenger side rear tires had worn down to the belts on the inside. The axles have been replaced so they are likely no longer available for inspection, although I do have pictures. The safety risk is that had the faulty suspension parts completely failed, the axles could have become disengaged from the RV causing a major accident. The tires were also close to complete failure. The problem was confirmed by a service technician at a Jayco dealer.

The contact owns a 2018 Jayco Eagle. The contact stated that the odor of propane fuel was present inside and outside of the trailer whether one or both propane tanks were opened. The cause of the failure was not yet determined. The contact received notification of NHTSA Campaign Number: 21V685000 (Equipment) however, after contacting the manufacturer, the contact was informed that the regulator numbered N-17-41 was not included in the recall. The contact indicated that the same failure listed in the recall had occurred. The failure mileage was unknown.

The trailer is supplied with a axle that is under sized for the GVWR of the trailer. To keep from overloading the Trailer the tongue weight increase beyond to normal 10% and has would have to be at 15.3% by math to stay in limits. The trailer as configured from factory with just water added increases tongue weight to over 20%. After loading more items the trailer stays tongue heavy. Jayco has advertised this as towable by SUV and medium vehicles. Most of this style vehicle can not handle tongue weights over 1000lbs which is what this is measuring. The vehicle is at service but is having push back. The vehicle tows poorly, is overloading the tow vehicle and is very unsafe to drive. Unless there is something wrong with this actual build then all of this model are probably exceeding the tongue weight rating of the tow vehicles, possibly to the point of overloading the rear axle of the vehicle. This is causing unstable handling. The published documents at time of purchase showed tongue weight to be 660lbs, they have updated that they now weigh 690lbs at an empty weight of 4695. The empty tongue weight actual measures 850lbs, 190lbs over what I thought i was buying and 160lbs heavier than the new documents. Adding the fresh water increases the total weight 510 lbs and the tongue weight goes over 1000lbs

JAYCO. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-685. THE CONSUMER STATED THE VEHICLE WAS PERMANENTLY PARKED. THEREFORE, UNABLE TO HAVE THE VEHICLE REPAIRED FREE OF CHARGE.

The contact owns a 2019 Jayco Jay Flight RV. The contact stated that while looking inside the trailer, he became aware that there was no escape exit for top bunk beds. The manufacturer was contacted and notified of the failure. The failure mileage was 10,000.

The contact owns a 2018 Jayco Flight SLX trailered to a 2005 Chevrolet Tahoe. The contact stated while driving approximately 60 MPH, it was discovered the exterior lights were not functioning as designed. The trailer was diagnosed by a local mechanic that the wiring from the junction box of the front trailer was cut by a diamond plate, which caused the lights to be inoperable. The vehicle was repaired. The manufacturer was not notified of the failure. A failure mileage was not available. Invalid VIN Wires going from junction box up front of trailer were pinched and cut by diamond plate on front. Cause all lights to be in op from no power going to any of the exterior light system safety issue.

The contact owns a 2019 Jayco Jay Feather Camper. The contact stated that propane gas was leaking into the camper. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment) and 21V184000 (Equipment) however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. Parts distribution disconnect.

I'm smelling propane at the regulator between the two propane tanks. I'm told I should not be smelling any gas at all!

The contact owns a 2020 Jayco Jay Flight RV. The contact stated while using the RV and attempting to light the stove and heater, the propane gas flow stopped. The contact said that he later received a recall letter from the manufacturer regarding the propane flow issue in the RV; NHTSA Campaign Number: 21V685000 (Equipment). The contact had not taken the RV to the local dealer. The RV was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.