JAYCO Complaints

The contact owns a 2020 Jayco Greyhawk. The contact stated while driving 65 MPH, the window glass detached from the RV. The contact pulled off the roadway and discovered that the emergency escape window had shattered. The contact stated that the window was not impacted by an object. The RV was taken to the dealer to be diagnosed; however, the RV was not yet repaired. The RV was not included in NHTSA Campaign Number: 20V337000 (Visibility). The manufacturer was not made aware of the failure. The approximate failure mileage was 15,000. The VIN was unavailable.

Gears in steering gear box must be "sloppy". Constantly needing to correct to drive a straight line down the road. I have gone to "Safety Plus Steering Control" and had them install the proper Control arm, thinking this would solve the problem. It has not. The constant correcting of the steering going down the road is tiring. I believe the gearbox is the problem. This has been a problem ever since I bought it new in 2020, and is getting worse. Thank you

The HLM (out of business) trailer hitch tore at the welds on both sides. Manufacturer states you can tow 5,000 lbs./500 tongue. My trailer fully loaded is 4600/380. I took the RV back to the Jayco Service Center, where I purchased it, to be repaired. I was informed HLM(aka pull rite) was contracted to build the hitch and no longer manufacture it. I was also informed that the hitch is mounted on a frame extension. The Ford Chassis ends just past the axles and the bedroom is built on this frame extension. I have several concerns with the safety/quality of this type of manufacturing(during COVID). Not only because this happen to us, but I have learned years other Jayco Class A owners (2020-2022) have experienced the same thing. We could have lost the whole trailer at highway speeds that could have resulted in a huge catastrophe to others!! Very unsafe! The first 3 pictures are of my hitch. The rest of the pictures are from other Jayco RV Owners that could have lost their tow cars/trailers too. I want to emphasize, no one was towing over capacity.

Bottom bracket Dinette seat screws were not installed. Causing the top bracket to come loose on one side. Factory must have forgotten, built during Covid. Nov, 2020 build date.

The contact owns a 2021 Jayco Alante RV built on a 2020 Ford F-53 chassis. The contact received notification of NHTSA Campaign Numbers: 21V202000 (Suspension, Power Train) and 22V731000 (Suspension) however, the dealer was unwilling to repair the RV. The contact stated that the manufacturer and the RV dealer were not cooperating with repairing the RV under the recalls. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2022 Jayco Precept RV built on a 2022 Ford F-53 chassis. The contact stated that while her husband was driving 60 MPH, the roller shade located above the windshield unraveled. Due to the failure, her husband's visibility became completely obstructed and he was unable to see anything in front of the RV. The contact and assisted her husband with the roller shade to prevent a potential crash. The contact's husband was able to pull over to the side of the road and used duct tape to secure the roller shade. The manufacturer was notified of the failure and referred the contact and her husband to the local dealer. The RV was taken to a dealer and remained with the dealer. The RV was not repaired. The failure mileage was 7,114.

The contact owns a 2010 Jayco Recon. The contact stated that after turning on the air conditioner, there was a smoke odor detected. The contact initially thought the smoke odor was from the air conditioner not being used for a long period. Smoke then filled the bathroom. The contact inspected the transfer switch on the bedroom wall and noticed that the transfer switch was charred. The RV was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 12V347000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 1,500.

I have a recall that is two years old with the propane valve. The dealership has not fixed and Jayco says it is my responsibility to find someone to service replacing the valve.

The vehicle sticker states that driver and passenger airbags are standard equipment. There are in fact NO AIRBAGS!! I brought this to the dealers attention at the time of our first service. The dealer said that it was a Freightliner issue and to contact Freightliner. I did so by email. Freightliner stated that their S2RV Chassis have never come with airbags and at this point they have no intention of adding them. I contacted Jayco customer service by email and they said "Its a typo". Jayco has been representing that their Super C Senecas have had driver and passenger airbags since at least 2012. They have not had airbags since Jayco switched to the Freightliner S2RV Chassis.

The contact owns a 2020 Jayco Precept RV constructed on a 2019 Ford F-53 chassis. The contact stated that while driving at approximately 65 MPH, the screws used to secure the brackets holding the 300-pound refrigerator failed, and the refrigerator became unsecured, causing the 25-foot long passenger’s side slider to detach. The cause of the failure was not yet determined. The contact stated that the failure had previously occurred on multiple occasions and the passenger’s side slide brake and Hydraulic pump were replaced. Additionally, the overhead passenger’s side bed had detached from the wall nearly causing injuries to his wife. The local dealer and manufacturer were notified of the failures. The failure mileage was 2,000.