2013 JEEP GRAND CHEROKEE Complaints

The contact owns a 2013 Jeep Grand Cherokee. The contact stated the vehicle failed to start. The dealer was made aware of the failure and informed the contact that the failure was related to NHTSA Campaign Number: 19V813000 (Electrical System) however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 76,000. Parts distribution disconnect.

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not available. The contact then received a second recall notification which stated that parts were now available however, the dealer informed the contact that the parts remained unavailable and that she would be placed on a waiting list. The contact stated that the vehicle would fail to start-up after several attempts, without warning. The contact stated that the manufacturer had exceeded reasonable amount of time for the recall repair. The failure mileage was approximately 95,000. Parts distribution disconnect.

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not available. The manufacturer was made aware of the issue and informed the contact that parts were available. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated he has called 3 times.*JB

On July 15, 2021, I was driving my vehicle 2013 Jeep Grand Cherokee in my town. My daughter was sitting in the front seat of the vehicle. As I was driving, the passenger headrest deployed unexpectedly for no reason. I heard a loud pop and then my daughter scream as the headrest hit her in the back of the head. She was not injured. I have no idea why this occurred. I went home and researched this online and discovered several articles in which similar incidents have occurred with other people in similar vehicles. I contacted the dealership to see if they were any recalls for this particular issue and I was told no. Also, the representative from the dealership told me they had talked with a supervisor and did not know what I was talking about.

The active head restraint on the driver side deployed while stopped. There was no rear end collision. It hit me in the back of the head and startled me, glad I was stopped. There seams to be a defect in the plastic parts in the head rest where the metal bar in there is installed. This certainly could have caused an accident if I was in motion on they highway and was distracted by this sudden deployment.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while her husband was driving there was an abnormal odor detected. There were no warning lights illuminated. The contact stated that while the vehicle was parked and unattended there was smoke coming from the passenger’s side rear door. The sun visor and roof were on fire. The fire department was called out to extinguish the fire. There were no reported injuries. A police report was not filed. The vehicle was towed to the local dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while parking the vehicle, the headrest independently exploded. The contact sustained a sore neck but did not require any medical attention. The contact stated no warning light was illuminated. The vehicle was not taken to the local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 121,000.

I was driving on the highway.When thr check engine light and red electric bolt came on. The truck slowed down and didn’t accelerate good and traffic was flying past me and honking horn as I pulled over. I took to dealership was told it was the Accelerator pedal so replace it and reflashed system light cam back on now they saying throttle body or wiring harness is it a tsb or recall because my truck was fire

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at low speeds in traffic, the vehicle loss motive power without warning. The contact stated that a police officer assisted him to push the vehicle to the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where they replaced the fuel pump relay. The vehicle was repaired however, the failure recurred. The contact towed the vehicle to an independent mechanic and was informed that the bypass relay and wiring needed to be replaced. The contact called local dealer and made them aware of the failure. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 56,000. Parts distribution disconnect.

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware and informed the contact that parts were shipped sporadically to dealers to facilitate some repairs. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated case number [XXX] are still backordered. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”