2013 JEEP GRAND CHEROKEE Complaints

APRIL '20 RECEIVED RECALL #V62/NHTSA 19V-813 FOR FUEL PUMP RELAY. FUEL PUMP RELAY IS SUSCEPTIBLE TO SILICON CONTAMINATION ON THE RELAY CONTACTS WHICH CAN CAUSE RELAY TO FAIL. "A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT WARNING. THIS RECALL WAS ISSUED 11/14/19. TO DATE NO REPAIR IS AVAILABLE PER MY CALLS TO THE FCA RECALL ASSISTANCE CENTER, REEDMAN TOLL'S AUTO WORLD (DEALERSHIP WHERE I PURCHASED THE JEEP). I HAVE BEEN DRIVING THE CAR A LIMITED AMOUNT DUE TO THE RECALL. I HAD TO DRIVE THE CAR ON THE PA TURNPIKE FOR A DOCTOR'S APPOINTMENT. I REALIZED THEN HOW MANY PEOPLE WOULD DIE IF MY ENGINE STALLED, WITHOUT WARNING, WHILE I WAS TRAVELING AT 65 MPH. SURROUNDED BY TRACTOR TRAILERS AND CARS. I HAVE CALLED JEEP CORPORATE TELEPHONE NUMBERS AND THE SWITCHBOARD REFERS ME TO THE FCA RECALL ASSISTANCE OR THE DEALER. REEDMAN AUTO WORLD STATED THEY DO NOT HAVE A FIX FOR THE RECALL. IS JEEP NOT FIXING THIS RECALL BECAUSE ANY DEATHS WILL BE COLLATERAL DAMAGE? I WOULD MY VEHICLE FIXED OR A COMPARABLE LOANER CAR. IF YOU ARE NOT THE RIGHT PLACE TO CONTACT PLEASE LET ME KNOW WHO I SHOULD CONTACT. I THINK THIS IS A LIFE THREATENING ISSUE.

VEHICLE DOES NOT START AS IT SHOULD CONSISTENTLY. VEHICLE HAS AN INCONSISTENT DELAY IN MOVING FORWARD AFTER STOPPING AT A RED LIGHT AND WILL HAVE A JERK/JUMPING FEELING IN THE TRANSMISSION AFTER THE DELAY/STALL FROM MOVING FORWARD. THIS HAS BEEN AN ONGOING ISSUE SINCE DECEMBER 2019 WHEN I INITIALLY TOOK THE VEHICLE TO GET LOOKED AT AND THE DEALERSHIP STATES THEY DO NOT HAVE PARTS TO FIX THE ISSUE AS OF SEPTEMBER 2020!

I HAD TO REPLACE THE ALTERNATOR AND WASN'T AWARE OF RECALL T36 AND NOW MY FUEL PUMP WENT OUT (RECALL V62). MY TRUCK WAS STALLING AT FIRST, NOW IT WON'T RUN AT ALL. WHEN I CALLED THE DEALER AND THEY SAID THERE WERE NO REPLACEMENT PARTS IN STOCK. THE COST TO REPAIR OUT OF POCKET IS $1450.00. ADDITIONAL INFORMATION, IS AVAILABLE UPON REQUEST. THANK YOU!

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO NYLE MAXWELL CHRYSLER DODGE JEEP RAM OF TAYLOR (14150 US-79, TAYLOR, TX 76574; (512) 686-0062) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB *BF *TR

ON SEPTEMBER 1, 2020 SHORTLY AFTER STARTING THE VEHICLE AND WHILE IN MOTION, THE ENGINE STOPPED CAUSING LOSS OF CONTROL OF THE VEHICLE. I WAS ABLE TO BRING THE VEHICLE TO STOP IN ROADWAY WITH HARD PRESSURE ON BRAKES. FORTUNATELY, NO CONTACT WAS MADE WITH PERSON OR PROPERTY. I ATTEMPTED TO RE-START THE VEHICLE BUT IT WOULD ONLY CRANK AND NOT START. SEVERAL MINUTES LATER WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE HAS HAD TROUBLE STARTING ON MANY OCCASIONS PRIOR BUT THIS WAS THE FIRST TIME IT STOPPED WHILE DRIVING. THE ONLY INDICATION THE VEHICLE HAD LOST POWER WAS WHEN I ATTEMPTED TO SLOW THE VEHICLE AND TURN THE WHEEL. PRIOR TO THIS THE DEALERSHIP HAS EXAMINED THE ISSUE ON AT LEAST FOUR SEPARATE OCCASIONS SPANNING YEARS. I HAVE BEEN TOLD THE FUEL PUMP RELAY HAS BEEN REPLACED TWICE ON THIS VEHICLE. AFTER BOTH OF THESE ALLEGED REPAIRS THE VEHICLE HAS EXHIBITED THE SAME SYMPTOMS AND RETURNED TO THE DEALERSHIP. IN THE LAST VISIT WITH THE DEALERSHIP ON JUNE 23, 2020 AND PHONE CALL WITH FCA US LLC'S CUSTOMER SERVICE ON SEPTEMBER 1, 2020 I WAS DIRECTLY INFORMED THAT NO SOLUTION EXISTS. THERE IS NO ADVANCED NOTICE TO THE DRIVER AS THIS DOES NOT OCCUR EACH TIME THE VEHICLE IS DRIVEN. WHEN THE VEHICLE DOES LOSE POWER WHILE DRIVING, NO NOTICEABLE INDICATION OF THIS DANGER CAN BE QUICKLY OBSERVED BY THE DRIVER. IT WAS ONLY NOTICED WHEN I ATTEMPTED TO MANEUVER THE BRAKES OR STEERING WHEEL. THIS IS A KNOWN AND HAZARDOUS CONDITION CREATED BY FCA US LLC. WHICH THEY HAVE NOT ADEQUATELY ADDRESSED.

WHILE DRIVING ON A MAJOR HIGHWAY IN NEWINGTON,VA, MY 2013 JEEP GRAND CHEROKEE LAREDO SUDDENLY LOST POWER. I LOST ACCELERATION, POWER STEERING AND POWER BRAKES. THIS IS THE SECOND TIME IN A MONTH THAT THIS VEHICLE LOST POWER AND REACTED IN THIS MANNER. THE VEHICLE WAS TOWED TO A DEALER AND TWO DAYS LATER WAS REPAIRED. THIS VEHICLE IS UNDER A V62 SAFETY RECALL FOR A DEFECTIVE FUEL PUMP RELAY. THE REPAIR WAS A TEMPORARY FIX UNTIL JEEP COMES OUT WITH A PERMANENT FIX. IN 2015 THIS VEHICLE WAS RECALLED UNDER R09 FOR THE SAME FUEL PUMP RELAY PROBLEM. DODGE DURANGO VEHICLES HAVE THE SAME PROBLEM. FIAT/CHRYSLER/JEEP CORP. HAS KNOWN ABOUT THIS DEFECTIVE FUEL PUMP RELAY SINCE 2011 AND HAVE YET TO COME UP WITH A PERMANENT FIX. THERE ARE THOUSANDS OF THESE VEHICLES ON THE ROAD AND THEY ARE ALL DEATH TRAPS. PLEASE PUT SOME PRESSURE ON JEEP CORP. TO FIX THIS DEADLY DEFECT IN THEIR VEHICLES. PEOPLES LIVES ARE AT STAKE!! THE WORST PART IS THAT CAR DEALERSHIPS CAN RESELL THESE USED VEHICLES KNOWING THERE IS AN OPEN SAFETY RECALL THAT HAS NOT BEEN PERMANENTLY FIXED. THE UNINFORMED CONSUMER IS BUYING A VEHICLE THAT WILL KILL THEM. FOR GOD'S SAKE DO SOMETHING!!!!!!!!!!!!!!!!!!!

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED BROWN'S JEEP CHRYSLER DODGE RAM DEALER LOCATED AT 483 NY-112, PATCHOGUE, NY 11772, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, WHEN THE VEHICLE BEGAN TO STALL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO RESTART THE IGNITION WITHIN 5 MINUTES AND DRIVE TO HER DESTINATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 ( ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (9600 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 721-6888) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (LUSTINE DODGE LOCATED AT 14211 JEFFERSON DAVIS HWY, WOODBRIDGE VA) WHERE THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER THE NHTSA CAMPAIGN NUMBERS: 19V813000(ELECTRICAL SYSTEM) AND 15V115000(ELECTRICAL SYSTEM) BUT THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 50,000.

JEEP ISSUED A RECALL ON NOVEMBER 19, 2019. NINE MONTHS LATER AND JEEP IS TELLING ME THERE ARE STILL NO PARTS AVAILABLE. AND NO ESTIMATED DATE ON WHEN PARTS / FIX WILL BE AVAILABLE. BY LAW, DOES JEEP HAVE THE RESPONSIBILITY TO FIX WITHIN A YEAR?