2013 JEEP GRAND CHEROKEE Complaints

IN THE REAR, THERE IS A POPPING NOISE WHILE TURNING OR TAKING OFF FROM A DEAD STOP AT A LIGHT IT POPS REAL LOUD AND CAUSES THE VEHICLE TO JERK. I HAVE TAKEN THIS TO MULTIPLE PLACES AND NO ONE CAN FIGURE IT OUT. WHAT IS GOING TO HAPPEN IS THAT THE TRANSMISSION OR SOMETHING GOING TO BREAK AND CAUSE A MAJOR ACCIDENT. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BAXTER CHRYSLER DODGE JEEP RAM LA VISTA (7010 S 124TH CIR, LA VISTA, NE 68128) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE SERVICE 4WD LIGHT INTERMITTENTLY COMES ON ON AT START UP. RESTARTING MY VEHICLE CAUSES THE LIGHT TO GO OFF MOST OF THE TIME. PLEASE INFORM HOW TO CORRECT THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. BROOKFIELD CHRYSLER DODGE JEEP RAM (1845 PIPESTONE RD, BENTON HARBOR, MI 49022) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATES THAT VEHICLE HAS FAILED TO START ON NUMEROUS OCCASIONS DUE TO THE DEFECTIVE FUEL PUMP RELAY. CONSUMER SAYS VEHICLE HAS STALLED WHILE DRIVING WHICH IS ALSO DUE TO THE FUEL PUMP RELAY ISSUE. *DL

DRIVER SIDE ACTIVE RESTRAINT HEADREST AIRBAG DEPLOYED WHILE VEHICLE WAS IN MOTION ON A CITY STREET. NO ACCIDENT OR IMPACT TOOK PLACE TO CAUSE THE DEPLOYMENT.

MARCH 2020, I WENT TO A CHRYSLER DEALERSHIP TO HAVE A RECALL REPAIRED ON MY 2013 JEEP GRAND CHEROKEE, DUE TO ISSUE WITH MY CAR STARTING. I CONTACTED MOPAR REGARDING THE PROCEDURE TO REPAIR THE FUEL PUMP RELAY RECALL. I WAS ADVISED NO PARTS WERE AVAILABLE YET, AND THE DEALERSHIP SHOULD USE A REPLACEMENT PART TO TEMPORARILY REPAIR THE RECALL. RECALL V62 WAS REPAIRED, ALONG WITH 2 OTHER RECALLS, STATED BY THE SERVICE DEPARTMENT IN MARCH 2020. JUNE 8, 2020 MY VEHICLE STALLED WHILE DRIVING, I IMMEDIATELY INFORMED THE DEALERSHIP, AND I WAS TOLD THE REPAIR NEVER WAS COMPLETED. AFTER SPEAKING WITH MOPAR AND REPRESENTATIVES AT THE DEALERSHIP, THE DEALERSHIP FAILED TO SUBMIT THE CORRECT DOCUMENTATION TO MOPAR, ALSO GAVE ME MISINFORMATION, AND THE TEMPORARY FIX FAILED. THE VEHICLE HAD BEEN HESITATING TO START AFTER SEVERAL TIMES FOR A WEEK AND A HALF. THE VEHICLE THEN SHUT OFF AT A STOP LIGHT. I WAS ABLE TO START THE CAR AFTER SEVERAL ATTEMPTS, AND IT THEN STALLED WHILE DRIVING IN A BUSY AREA ON JUNE 8, 2020. I CONTACTED AND OPENED A CASE THROUGH MOPAR REGARDING THE RECALL PROCEDURES AFTER MY CAR HAS STALLED, AND THERE IS STILL NO RESOLUTION TO FIX THE VEHICLE. THE REPRESENTATIVE INFORMED ME TO "DRIVE SAFE" AND UNFORTUNATELY THERE WAS NO SOLUTION OR TIMELINE FOR THE FINAL RECALL REPAIR. THE REPRESENTATIVE STATED THAT UNTIL MY CAR HAS FURTHER ISSUES, I WOULD NOT BE ABLE TO GET A CASE MANAGER. THIS POLICY IS HAZARDOUS AND CAUSING A SAFETY ISSUE TO ME DUE TO THE ALREADY FAILED ATTEMPT TO REPAIR THE RECALL, AND NO IMMEDIATE OR FORESEEABLE RESOLUTION TO THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE VEHICLE WAS IN MOTION, PASSENGER SIDE HEAD REST DEPLOYED UNPROVOKED AND WITHOUT WARNING, STRIKING THE PASSENGER IN THE BACK OF THE HEAD. THERE WAS NO ACCIDENT, NO SUDDEN STOP, JUST NORMAL DRIVING AT APPROX. 40 MPH. THE PLASTIC PIECES THAT HOLD THE HEADREST HAVE FAILED CAUSING A POTENTIALLY DANGEROUS OR FATAL ACCIDENT. *TR

CURRENT ISSUE - WHILE WAITING IN A FAST FOOD LINE THE BATTERY LIGHT CAME ON... AFTER RECEIVING FOOD - I PULLED INTO A PARKING SPOT AND BEFORE I COULD TURN THE VEHICLE OFF, IT STARTED GIVING OFF ERROR CODES RELATED TO VARIOUS ELECTRICAL ITEMS NOT BEING AVAILABLE - FIRST WARNING - SVC. AIR SUSPENSION - SECOND - BLIND SPOT DETECTION NOT AVAILABLE - THIRD EVIC ERROR - FOURTH - ADAPTIVE CRUISE NOT AVAILABLE... THEN DIED AND SMELT LIKE BURNING RUBBER WHEN I EXITED THE VEHICLE... A FAILED EFFORT BY ROADSIDE SERVICE TO JUMP THE VEHICLE DID MANAGE TO TURN ON THE WINDSHIELD WIPERS WHICH WOULDN'T TURN OFF BUT THAT'S ALL THAT ACCOMPLISHED SO I HAD ROADSIDE SERVICE PUT IT ON A FLATBED AND TOW IT TO MY HOUSE SINCE NOTHING WAS OPENED AND I DIDN'T WANT TO LEAVE IT SOMEWHERE WITH THE WINDOWS DOWN (OF COURSE THEY WOULDN'T ROLL UP)... PRETTY CLEARLY THIS SHOULD BE PART OF THE T39 ALTERNATOR RECALL THAT WAS ISSUED DUE TO BAD DIODES WHICH CAUSE THE ALTERNATOR TO FRY THE ELECTRICAL COMPONENTS WITH VERY LITTLE WARNING... THE CAR SHOULD DIE AND THEN THE REPLACEMENT OF THE ALTERNATOR SHOULD RECTIFY THE SITUATION... NOT - THE LIGHT COMES ON - THE CAR IMMEDIATELY DIES - AND THEN YOU NEED A NEW PCM OR ECM AND ALL NEW WIRING... ISSUE #2 - THE SUSPENSION HAS BEEN A TOTAL FIASCO ACCUMULATING $13,000 IN DEALER ASSESSMENTS NOT UNDER WARRANTY - THE WHOLE SYSTEM HAS GONE OUT WITHIN 80,000 MILES AND EVEN AFTER REPLACING 2 AIR STRUTS - 2 UPPER CONTROL ARMS - THE TIE RODS END LINKS - AND THE CV AXLES - AND THE COMPRESSOR - IT STILL SOUNDS LIKE A RICKETY BUCKET OF JUNK... WHEN DRIVING - ALWAYS. ISSUE #3 - THE WATER PUMP CONTINUOUSLY FAILS. - NOT SURE IF WHEN DRIVING BUT ONE WOULD SUSPECT THAT TO BE THE CASE. *TR

TODAY I WAS SITTING IN A PARKING LOT WHEN MY HEAD WAS JERKED FORWARD AFTER THE HEADREST WAS DEPLOYED WHILE STATIONARY. I CALLED THE DEALERSHIP IN ST. GEORGE, UT AND THEY INSTRUCTED ME TO CONTACT CHRYSLER TO FILE A CLAIM. I DID CALL THEM TODAY AND WAS GIVEN A CLAIM NUMBER. NOW I WAIT WHILE THE HEADREST SITS DEPLOYED IN MY JEEP. *TR