2013 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED NYLE MAXWELL PRE-OWNED SUPERCENTER LOCATED AT 13817 N RESEARCH BLVD, AUSTIN, TX 78750 WHERE HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD SPOKEN WITH THE MANUFACTURER WHERE HE WAS PROVIDED WITH THE SAME INFORMATION AS THE DEALER. THE CONTACT HAD EXPERIENCED THE FAILURE WHERE THE VEHICLE WOULD SHUT OFF WITHOUT WARNING AT VARIOUS SPEEDS INTERMITTENTLY. HE HAD TAKEN THE VEHICLE TO THE SAME DEALER PRIOR WHERE HE WAS INFORMED THAT THEY WERE UNABLE TO DUPLICATE THE MATTER OR REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT AFTER BEING STOPPED AT LIGHT, THEN ACCELERATING APPROXIMATELY 10 MPH INTO AN INTERSECTION WHEN THE VEHICLE SUDDENLY STALLED HALFWAY INTO THE INTERSECTION. THE CONTACT ATTEMPTED TO PRESS THE START BUTTON ON THE VEHICLE, HOWEVER, THE VEHICLE FAILED TO START. THE CONTACT HAD TO ALLOW THE VEHICLE TO COAST TO THE SIDE OF THE ROAD WHERE THEY PLACED VEHICLE IN THE PARK POSITION. THE CONTACT'S WIFE NOTICED THAT SMOKE WAS COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO GET HIMSELF, HIS WIFE, AND CHILD OUT OF THE VEHICLE. THE CONTACT OPENED THE HOOD OF THE VEHICLE AND NOTICED THE VEHICLE HAD CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND PUT OUT THE FIRE. A POLICE AND FIRE DEPARTMENT REPORT WERE FILED. THE VEHICLE WAS TOWED. THE CONTACT STATED THAT THEY HAVE HAD COMPLICATIONS DUE TO INHALING A LARGE AMOUNT OF SMOKE, HOWEVER, THE CONTACT HAD NOT RECEIVED MEDICAL ATTENTION AS OF YET. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER WITH THE CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 144,000. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

MY CAR STALLED OUT ON A TURN AND I COULD NOT MOVE THE STEERING WHEEL. I ALMOST HIT A CAR DUE TO THIS. JEEP HAS AN OPEN BUT UNFIXABLE RECALL ON THE VEHICLE. I HAVE SPOKEN TO NUMEROUS PEOPLE AT CHRYSLER, MOPAR, AND DEALERSHIPS. THEY WILL NOT HELP. BASICALLY, TOLD ME THE FIX MAY OR MAY NOT HELP, BUT IT'S A TEMPORARY ONE. THERE IS NO REAL FIX TO IT. I AM TOO SCARED TO DRIVE MY CAR NOW. I CANNOT DRIVE MY CAR KNOWING THAT IT CAN STALL OUT (AS IT ALREADY HAS), WHAT IF I HIT SOMEONE AND HURT MY FAMILY OR SOMEONE ELSE. SO PRETTY MUCH, THEY HAVE AN OPEN RECALL BUT WILL NOT HELP AND THERE IS NO FIX TO IT.

THE HEADREST SAFETY FEATURE MALFUNCTIONED AND DEPLOYED INCORRECTLY. IT DEPLOYED DURING NORMAL USE OF THE VEHICLE AND NOT DURING AN ACCIDENT. THERE WAS NO IMPACT TO THE VEHICLE WHEN IT DEPLOYED, THE VEHICLE WAS NOT EVEN IN MOTION. THERE IS CLEARLY A MANUFACTURING DEFECT AND THERE SHOULD BE A RECALL ON THIS PRODUCT. MY WIFE AND I ARE WORRIED ABOUT THE OTHER HEADREST DEPLOYING WHILE WE ARE DRIVING AND CONCERNED ABOUT OUR SAFETY. WE WERE IN TAMPA, FL WHEN THIS HAPPENED AND REPORTED THE INCIDENT TO CHRYSLER BUT THEY DIDN'T SEEM CONCERNED, DESPIT ACKNOWLEDGING THE DANGER THIS COULD CAUSE WHILE DRIVING.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V813000 (AIR BAGS). THE MANUFACTURER WAS CALLED AND CONFIRMED THAT THERE WERE NO RECALL PARTS AVAILABLE. IN ADDITION, THE MANUFACTURER SUGGESTED THAT THE CONTACT CONTINUE TO DRIVE THE VEHICLE AND DECLINED A LOANER VEHICLE. AN UNKNOWN LOCAL DEALER WAS CONTACTED AND INFORMED THAT THEY WOULD CALL THE CONTACT WHEN THE PART BECOMES AVAILABLE. THE CONTACT WAS CONCERNED DUE TO HER WARNING LIGHT ILLUMINATING AND IT COULD RESULT INTO A CRASH AS SPECIFIED ON THE RECALL SAFETY RISK. IT WAS UNKNOWN WHICH SPECIFIC WARNING LIGHT WAS ON. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN ATTEMPTING TO DRIVE. ALSO, THE EPC WARNING INDICATOR ILLUMINATED AND THE ELECTRONIC THROTTLE FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 72,000. (RECALL RELATED INCIDENT) TS

THE HEADREST POPPED OPEN. I JUST CAME OUT ONE MORNING AND IT HAD SPLIT. THIS IS APPARENTLY A SAFETY DEVICE. SERVICE DEPARTMENT WAS NO HELP SAID HEADREST MUST BE REPLACED WILL COST ABOUT $1000. THIS SHOULD BE A RECALL ITEM.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FUEL PUMP DID NOT PUMP FUEL. THE VEHICLE WAS RESTARTED A COUPLE OF TIMES TO GET THE FUEL PUMP TO WORK. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO IVERSON CHRYSLER DODGE JEEP RAM HURON (605-352-8686, LOCATED AT 101 2ND ST SW, HURON, SD) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE TECHNICIAN ALSO CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM), BUT THE PART WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION REGARDING THE ELECTRICAL SYSTEM. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM GREENWOOD (750 U.S. 31 N, GREENWOOD, IN 46142, (317) 881-6791), BUT THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. *LN (RECALL RELATED INCIDENT) TS THE CONSUMER STATED WANTED TO REIMBURSED FOR THE COST OF RENTAL CAR. *TR *LN *JB *LN*JB

VEHICLE WOULD NOT START ON 06 DEC 2019; WAS ATTEMPTING TO START BUT KEPT MAKING SPUTTERING AND SCRATCHING NOISES. AC POWER WORKS. TOWED TO DEALERSHIP AND DECODED AS A FUEL PUMP RELAY (AS STATED IN RECALL WE JUST RECEIVED!!) DEALERSHIP REFUSED TO FIX PER RECALL.